Bissell 1631 PowerSteamer ProHeat Canister Vacuum "17g5" Questions

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The brush on my bissell prolite multicyclonic vacuum won't turn. It seems like it is jammed, but I checked for anything that might be stuck in it and don't see anything. Is there a reset button? I had

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I purchased the bissell 17g5 today...during my first use with the vacuum cleaner, it powered up just fine but when i tried to it on pressing the power button, it would not turn off so i had physically

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