20 Most Recent Kwikset Powerbolt/Electronic Deadbolt- Polished Brass Questions & Answers


Your problem is likely that the lock is programmed for the "wrong-hand"-left door versus right door installation. Here's a link to the installation instructions; pay close attention to step 8:

http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

Kwikset... | Answered on Jul 07, 2013


combination was rest key in locked room do not know combination

Kwikset... | Answered on Mar 02, 2013


Try closing and retracting with door open, if it works ok then the bolt may be rubbing on the keeper at the door frame.

Kwikset... | Answered on Jan 28, 2013


You did not mention whether yours is a new installation or a problem which has developed over time. Assuming it is a new installation, you need to remove the cover for the lock to access the jumper which sets the lock to operate as a left-hinged or right hinged door and move it to the other position. This is explained more fully in the installation instructions' page 6, which can be found here:

http://s7d5.scene7.com/is/content/BDHHI/40486-02

If you cannot view the file, you need to first install Adobe reader. You can get the free download from here:

http://get.adobe.com/reader/

Good luck--and please provide feedback if this helps!

Kwikset... | Answered on Aug 05, 2012


Change the batteries. If it still isn't working correctly, give Kwikset Customer Service a call: 1-800-327-LOCK (5625)
The lock has a lifetime warranty against mechanical failure but only a one year warranty against problems with the electronics; try to convince them it's a mechanical problem.
These Kwikset/Weiserlock Powerbolts have a high number of failures, according to the large percentage of problems listed on this sight.
Consider another brand such as Schlage if you choose to replace it.

Kwikset... | Answered on Apr 05, 2012


Why is my Powerbolt beeping?
http://www.kwikset.com/Customer-Support/Product-FAQs/Faq/50160000000HhhEAAS.aspx

Follow this link to find out how to remove the cover for your Powerbolt:

http://www.kwikset.com/Customer-Support/Product-FAQs/Faq/50160000000HhhEAAS.aspx

This link:

http://s7d5.scene7.com/is/content/BDHHI/40486-02

is the "manual" for the installation of the lock. Programming instructions are found on Page 6.

I'd recommend changing the 4 alkaline AA batteries at the same time.

Good luck--and please provide feedback if this helps!

Kwikset... | Answered on Nov 10, 2011


Kwikset's warranty covers one year electronics defects and lifetime coverage for the mechanical movement and finish.
Here is a link to it:

http://www.kwikset.com/Customer-Support/Warranty-Information.aspx

You can contact them from there for further assistance.

Good luck!

Kwikset... | Answered on Nov 09, 2011


These instructions will work for you:

http://www.weiserlock.com/Support/Faq/50160000000HhhZAAS.aspx

A note about PDF files: If you cannot view a given file, you need to first install Adobe Reader. You can get the free download here:
http://get.adobe.com/reader/

Kwikset... | Answered on Nov 08, 2011


For assistance call
1-800-343-9652 USA
1-800-501-9471 CANADA or visit www.powerbolt.com

Kwikset... | Answered on Nov 08, 2011


Follow this link to find out how to remove the cover for your Powerbolt:

http://www.kwikset.com/Customer-Support/Product-FAQs/Faq/50160000000HhhEAAS.aspx

A note about PDF files: If you cannot view a given file, you need to first install Adobe Reader. You can get the free download here:
http://get.adobe.com/reader/

Kwikset... | Answered on Nov 08, 2011


Kwikset warranty and customer service link:

http://www.kwikset.com/Customer-Support/Warranty-Information.aspx

Kwikset... | Answered on Nov 08, 2011


Here is the link to the installation instructions:
http://s7d5.scene7.com/is/content/BDHHI/40486-02

I think that you may have the door jumper set in the wrong position for the way your door opens (door handing; see page 6 of the instructions).

A note about the PDF files: If you cannot view a given file, you need to first install Adobe reader. You can get the free download from here:

http://get.adobe.com/reader/

Good luck!

Kwikset... | Answered on Nov 08, 2011


Why is my Powerbolt beeping?
http://www.kwikset.com/Customer-Support/Product-FAQs/Faq/50160000000HhhEAAS.aspx

Follow this link to find out how to remove the cover for your Powerbolt:

http://www.kwikset.com/Customer-Support/Product-FAQs/Faq/50160000000HhhEAAS.aspx

This link:

http://s7d5.scene7.com/is/content/BDHHI/40486-02

is the "manual" for the installation of the lock. Programming instructions are found on Page 6.

I'd recommend changing the 4 alkaline AA batteries at the same time.
A note about the PDF files: If you cannot view a given file, you need to first install Adobe reader. You can get the free download from here:

http://get.adobe.com/reader/

Good luck--and please provide feedback if this helps!

Kwikset... | Answered on Nov 08, 2011

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