20 Most Recent Windsor SR12 Sensor Bagged Upright Vacuum - Page 4 Questions & Answers


Sounds like there is a clog somwhere. Check the hose - you can undo the hose with a screwdriver but because of that bend use a pipe cleaner or a long wire to see if there is anything blocking the tube. Next check the dirt channels from the bottom of the hose on the Dirt Devil Vibe once the hose has been taken off. Check that the bottom part is clear and then tip the machine over, remove the bottom sole plate (4 screws, 2 at the front and 2 at the back near the rear wheels) to check the roller brush - sometimes if there is an obstruction in the dirt channel from the roller brush suction will not get through.

Dont forget however that there are two filters on the Dirt Devil Vibe. The top filter has to be unscrewed and then unlocked. Tap it a couple of times to dislodge any dirt and then lift out the second part filter at the top of the bin.

Dont forget to rate if this advice works. Thanks.

Windsor SR12... | Answered on Jul 31, 2008


There is a downloadable manual from http://www.windsorind.com/ go to documents, and note it is in alphabetical order -- so page through to "sensor" or you can search on the word "sensor" (don't include SR12). Also excellent training video on youtube http://www.youtube.com/watch?v=ikhtNFEKpeg.

I think, but not validated yet, that the Sensor SR12 (residential model) has been discontinued as I found it listed in their manuals under the discontinued section as well.

Windsor SR12... | Answered on Jun 14, 2008


If there is no power to the Windsor model ensure that the handle has been locked down properly - there is a flip up lock which naturally goes down so that the electric element in the handle meets with  the male connector set into the lock at the bottom. 

Windsor SR12... | Answered on Mar 29, 2008


You might unhook the belt, if it still sounds real loud, then the motor is bad and will have to replaced.

Windsor SR12... | Answered on Jan 06, 2008


Sounds like you have a clog. Either in the hose, and down below where the inlet is. I assume your brush roll is working, if not you may need a new belt.

Windsor SR12... | Answered on Jan 06, 2008


If the outlets work on the 2nd story ok, and not on the 1st floor, then you may have a wire that has come loose. There maybe a junction that split off between the 1st and 2nd floor. I assume you are talking about the suction and not the brush roll on the power head. If it is the power head not working, then check where the 2 prongs go into the outlets to make sure that the plug receptacle haven't gotten pushed in from the holder.

Windsor SR12... | Answered on Jan 06, 2008


Take off the noozle, take off the bottom plate and remove the brush roll and old belt. Check the brush roll while you have it off to make sure the end spin freely. Put the belt on the brus roll and re-install in the noozle, put on the bottom plate. Then turn the big knob on the front of the nozzle all the way, you can only turn it so that the belt catches and will stretch, it will stop when you are all of the way, then re-install the nozzle back onto the Vac, turn that knob back the other way and you are all done.

Windsor SR12... | Answered on Jan 06, 2008


I own a few Windsors and I believe those pulleys are threaded on in reverse. Unfortunately there's nothing to grab hold of on the other end while turning the pulley with a pair of pliers. When servicing Hako machines I normally remove the armature from the motor and grab it with a towel while turning the pulley off. Give that a try, if no luck I'll get into one of my Windors and see how its configured.

Windsor Vacuums | Answered on Nov 28, 2017


it comes up from the back,it is probably plugged or the sensor is dirty

Windsor Vacuums | Answered on Apr 21, 2015


If you whistling is only happening when pulling back on the machine, the problem is with the connection between the bag housing and the swivel neck. There is a rubber gasket between the two, located on the bottom of the bag housing. Check to see if this seal is in place. If it is there and in good shape, check for excessive wear on either the swivel neck or bag housing. Windsor Sensor Vacuum Seal 5163 86144910 allstar javelin

Windsor Vacuums | Answered on Dec 10, 2014


You should be able to take off the jet nozzles and clean them out. You may need a socket wrench possibly to get them out or they may be a quick connect kind that only take a quarter turn to remove the jet from it's holder. I would also suggest running a vinegar/water solution through the system to help clean any chemical residue out of the lines. Put a couple of gallons of hot water in the solution tank with a couple of cups of white vinegar and then plug the unit in and press the solution button and let the solution run for a minute or so and then let it sit over night if you can. Then push the solution button again the nest day and let it run for another minute or so and then drain the vinegar/water solution and put in fresh hot water and run it through for several minutes. Also, soak the jets in some of the vinegar/water solution over night as well and do all of the running of the water with the jets off so that you do not clog them up further. Hope this helps.

Windsor Vacuums | Answered on Jul 31, 2014

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