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I purchased a new KitchenAid
Both answers are adequate the first being slightly superior. Fiddling with the mixer if it is new from the retailer or an authorized re-seller could void the Warranty.
Kitchen-Aid has the best warranty on the planet, truly no questions asked from date of registration or date on purchase receipt it simply is return for replacement no questions asked and it is EXACTLY 365 days long. At day 366 expect to pay for anything that is wrong with the mixer.
Some people wait a long time to get their Kitchen Aid mixer and are not familiar with the machine over all. When you attach the mixing paddle whip hook, you must rotate the instrument around the shaft until it finds the mounting pin slot and that will allow the paddle to be pulled up about 1/2 inch higher and then twisted into the final locked position for operation. I know it sounds silly or simple but as a tech I have had to answer this question a time or two over the last 15 years. Always when the operator sees how it attaches I get the "awwww that's too simple"
Now to the meat of the problem.
The motor still ran but with any load, the paddle/dough hook/wire wisk would not turn.
This is a gear problem under the transmission cover. I would personally believe that if this is a new machine then the worm gear axel has popped out of its locked position or a gear tooth has broken. In which case you can get it repaired locally for about $80.00 if it is out of warranty. Or by KitchenAid for about $120.00 (you have to send it away if you don't live near a repair center) if it is out of warranty.
If it is still in warranty even if it is day 364, KitchenAid (Whirlpool-they own KA) They will send a new machine and a shipping label for return shipping with no out of pocket costs from you. You unload the replacement machine and repack the container with the bad machine and send it back. If you try to keep the old machine and the new one you will get charged full retail. You see you will need a working credit card to get the service. Or you will need to take it to a service center or mail it back first if you do not have a credit card. The 600 weighs 29 pounds and cost by USPS about $37.00 to ship up to 1200 miles. UPS will charge about $8.00 dollars more unless you have a UPS account then possibly less. FedEx Ground may also be an option.
Packing material to ship back if you have not kept the original OEM packaging is about $12.00 unless you have access to material as a part of your life. I think that is about it. Unless you want repair instructions which are available right here on FixYa. Let us know if this helps you. if not get back to us so that we can help FixYa.
on May 04, 2017
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