20 Most Recent KitchenAid KSM5PS Heavy Duty Stand Mixer Questions & Answers


Hi Gail. Kitchenaid no longer has a Parts List for your model. This means that they consider it obsolete. Do an Internet search for parts. You may get lucky. Good luck!

If this solution has assisted you, please rate it. ricardok45

KitchenAid... | Answered on May 10, 2019


Possibly the fuse gear has failed from lots of use or overloading. You should be supplying the model number when asking for help with a problem, all models are not the same.

KitchenAid... | Answered on Sep 07, 2017


Hi BEV, By the symptoms you are describing, it appears that your planetary/agitator shaft (where you attach the beaters) assembly is dropping from the mixer head, is that correct? When you replace the planetary and lift your bowl up into a ‘locked’ position, the planetary is being held in place by the beater resting on the bottom of your mixing bowl and ‘works’ for the time being. However, you don’t want operate your mixer that way for very long.
I suspect what caused the planetary/agitator shaft to drop from the mixer head is that one of the pins used to secure the planetary/agitator shaft assembly to the mixer head has failed (sheared) so now there is nothing holding the planetary/agitator to the mixer head. The good news is that this is fixable.
The inspection and troubleshooting of your mixer’s transmission is a DITY capability, particularly if your mixer is out of warranty. Just be sure to have the correct Part List manual around when you start to disassemble your mixer. If you are lacking one, you can download it from the KA website (http://www.kitchenaid.com/flash.cmd?/#/page/home).
Click on Customer Care>Locate Manuals& Guides> and enter the 6 character model number, in your case KSM50PS. Unfortunately, entering your exact model number yields many Owners manual and no Parts Manuals, so I would use the following, KSM500, and select the last file under Parts List (16) KSM500WH0.pdf (857.41 KB). Verify your mixer matches the mixer in the illustrations. Turn to pages 4 & 5, titled ‘Case, Gearing & Planetary Unit, for the disassembly, troubleshooting, and reassembly of your mixer, along with a listing of all the parts. Make sure you inspect
Locate Illust. No. 14, Groove Pin, Part # 9795443. This pin retains the planetary/agitator shaft to the mixer head, and I suspect this is the pin that has failed and needs to be replaced. Getting to it will require the disassembly of the whole transmission. This will be messy as you will need to remove all the grease from the gears and center shaft.
While your mixer’s apart you should check for any other unseemly wear and tear on the gears, etc. You may find more things that need replacement than just the groove pin.
Besides needing a replacement pin and grease, you might consider replacing the gasket, too. I recommend using a food-grade grease that you can order online (although I’ve seen automotive bearing grease used too – your call).
Here are five potential vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com; and Grainger.com. You should search for ‘food grade grease’. Prices can vary widely between vendors, so do your comparison shopping.
It can be messy but quite gratifying to diagnose and repair your mixer yourself.
Here’s a link to an excellent site for disassembling/fixing your KA Mixer. Although it’s a different model, the principles are the same: http://www.neilcrockett.com/mixer.htm and another link to a site that details the disassembly and replacement of mixer’s grease, which might be helpful, too. http://www.foodonthefood.com/food_on_the_food/2009/04/how-to-repair-a-kitchenaid-mixer-yourself.htmltl
If you feel troubleshooting and repairing is beyond your capability, then I would seek out a local small appliance repair shop in your area. KA Customer Care can give you names of local KA authorized repair shops in your area, but you can also do an online search to supplement what KA may provide you. Call to explain your circumstances and find out their hourly rate and get an estimate of what they think it would cost to repair your mixer. Also, always obtain three or more estimates – do some comparison shopping.
Good luck and have fun. I hope this helps. Howard, Burke, VA
If this solution has been helpful to you, please rate it, thanks! – hslincoln

KitchenAid... | Answered on Nov 07, 2016


It's an easy job but can be a bit messy since you need to open the grease-filled gear box. The following Service Manual shows all you need to know:

http://www.kitchenaidparts.eu/documents/pdf/service-manual/classic-svc-manual-new-email-version.pdf

KitchenAid... | Answered on Oct 02, 2016


Hi AQUACLAY. For starters, for your next move remember to tell your packers to pack the mixer upright...J
OK, to answer your main question, your KA mixer’s internal gears are factory packed with enough grease to last a 'lifetime', whatever that means? Depending on the age of your mixer, where it’s been stored and how long it's been idle and/or how heavily it’s been used; these factors all will eventually cause the grease’s base oil to separate from its additives, with the resultant oil seeping from openings beyond the gasket and generally following the path of least resistance down to the lowest point, i.e., the agitator shaft. Gravity can be very insidious. Of course, laying our mixer on its side offers a whole bunch of other exits points for the oil. With that much oil lost, you definitely want to replace the transmission gear grease at some point in the future.
The good news is that this can accomplished quite easily (OK, maybe with a little effort) by yourself if you are a DITY type person, and feel adventurous and your mixer is not under warranty. Before you start to disassemble your mixer, be sure you have the Parts List manual on hand. If you're lacking one, you can download a PDF version from the KA website at: http://www.kitchenaid.com/flash.cmd?/#/page/home.
Click on Customer Care>Locate Manuals & Guides> Enter the 6 character model number, in your case use KSM50P (Your KSM5 mixer falls within this manual), and select the first file KSM50P.pdf (438.31 KB) listed under Parts List (4) and then check to verify this matches your mixer model.
Turn to pages 4 & 5, titled “Case, Gearing and Planetary Unit”, which provides and exploded view for the disassembly and reassembly of your mixer, along with all the parts. Besides replacement grease you might consider replacing the Transmission Case Gasket (Illus. No. 26) and “O”-ring (Illus. No. 53), too. I’d also check to make sure there is no oil residue lingering where the oil leaked when it was lying on its side during the move; particularly if it leaked out of a brush hole on the side of the mixer head. Oil and electricity don’t mix, so here’s the opportunity with your mixer apart to wipe down the path the oil took to ‘escape’.
Here are five potential vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com; and Grainger.com (for grease). You should search for ‘food grade grease’ online (although I’ve seen automotive bearing grease used too – your call). Prices can vary widely between vendors, so do some comparison shopping.
Once apart you can check for any other unseemly wear and tear on the gears, etc. It can be messy but quite gratifying to diagnose and repair your mixer yourself.
Finally, here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer. The mixers displayed in the links are different KA models, but the principles are the same.
Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able to completely disassemble and reassemble your mixer.
Good luck, I hope this helps. Howard, Burke, VA
If this solution has been helpful, please rate it, thanks! - hslincoln

KitchenAid... | Answered on Jun 22, 2016


Hi,
The megohmmeter, is a measuring device that tests high electrical resistances. Typically these measurements are made on electrical wires and motor windings to test the insulation value of the wires….
Remove all power from the wires or circuit being tested. There can be absolutely no voltage connected to the circuit when these high-voltage tests are being conducted.
Uninstall all wires that are to be tested. This means that any wire that is to have the insulation value checked must be completely disconnected on both ends of the circuit. The bare copper ends are sometimes covered by a wire nut or a piece of tape. This protects equipment or someone from being shocked. In the case of testing motors, all wires feeding the motor must also be completely disconnected.
Connect one of the egohmmeter’s leads to the electrical frame or earth ground of the electrical system. In testing motor windings, this lead will be connected to the actual metal frame of the motor.
Attach the other lead from the meter to the bare copper end of the wire or one of the motor terminals. Check to be sure the other end of the wire being tested is in free air or covered by an insulator such as a piece of tape or wire nut.
Turn the meter on or begin to crank the generator handle. It may take 2 to 5 seconds for the high voltage to build inside the wire or motor windings.
Read the meter. A reading of greater than 999 megohms is a near-perfect resistance reading for a wire or new motor. Resistance readings less than 1.5 megohms may present problems in old wires or used motors. In most cases, any reading in between these values may be fine, unless trouble has been experienced in these circuits.
Continue to test other wires or the remaining motor terminals. Once the meter's high-voltage source has ceased, the wires or motor leads are safe to handle.

KitchenAid... | Answered on Nov 26, 2014


remove all parts and return them, switch it back on and it will work

KitchenAid... | Answered on Jun 16, 2014


Hi, KLOEHR, your beater will not lengthen by losing a screw. However, if you lost your Beater to Bowl Clearance adjustment screw, then it might appear that your beater had ‘grown’ because now the beater may be touching the bottom of your mixing bowl, where previously it had not. Simply said, the beater didn’t grow the mixer head drooped.
You don’t say if you have a ‘tilt-head’ or a ‘bowl-lift' mixer, but you can easily download a PDF version of your Owners Manual from the KA website at: (http://www.kitchenaid.com/flash.cmd?/#/page/home).
Click on Customer Care>Locate Manuals& Guides> and enter the 6 character model number (in your case, use KSM5PS)and select the last file listed that appear under Owners Manuals: KSM5PSWW0.pdf (2930.74 KB) and save that file to your PC. You’ll need to have Adobe Reader to be able to open it. Turn to Page 11 and you will find the instructions for adjusting the mixer head height. I have extracted the instructions below:
Beater to Bowl Clearance
Your mixer is adjusted at the factory so that the flat beater just clears the bottom of the bowl. If for any reason, the flat beater hits the bottom of the bowl or is too far away from the bowl, clearance.

Tilt-Head models
• Unplug mixer.
• Lift motor head.
0815c25.jpg
• Turn screw (A) SLIGHTLY counter clockwise (left) to raise flat beater or clockwise (right) to lower flat beater.
• Make adjustment with flat beater, so it just clears surface of bowl.
If you over adjust the screw, the bowl lock lever may not lock into place.

Bowl-Lift models
• Unplug mixer.
• Place bowl lift handle in down position.
24b5d86.jpg
• Turn screw (B) SLIGHTLY counter clockwise (left) to raise flat beater and clockwise (right) to lower flat beater.
•Make adjustments with flat beater, so it just clears surface of bowl.

If you find the adjustment screw missing, you’ll need to replace it. But now you’ll need
I hope this helps! –Howard, Burke, VA
If this solution has helped you, please rate it, thanks! - hslincoln

KitchenAid... | Answered on Mar 24, 2014


https://www.youtube.com/watch?v=p3Pm4wLYoS8

https://www.youtube.com/results?search_query=Kitchen%20Aid%20Shredder&sm=12

KitchenAid... | Answered on Mar 19, 2014


You need to recheck what you have done, if you do again what you have already done you should find the fault. Whatever it is it is 95% sure to be inside. The 5% not inside is recheck the pin through the planetary.

KitchenAid... | Answered on Mar 01, 2014


go to youtube type in ajustment on kitchen aids and it will show u step by step hope this helps

KitchenAid... | Answered on Sep 29, 2012


Will it grind any wheat? I had a similar problem with the wheat overwelming the drive system and had to use smaller amounts of wheat to keep the system grinding. Do you have the feeder attached? I couldn't just load it up but had to feed a little at a time. Hope it helps. Favorable comments are apprieciated.

KitchenAid... | Answered on Sep 21, 2012


Hi. Go to the kitchenaid website, search for the parts catalog for your model of mixer. Download the file and use these expolded diagrams to get to the worm gear shaft. You'll have to remove and save the grease when you remove worm gear. This is a messy, but necessary job.

You don't say what caused the worm gear failure in the first place. If you were making a heavy bread dough when it failed, you need to look further than the worm gear.

Once you have removed the top cover of the mixer, look at the now exposed transmission housing at the top front of the mixer. If this is a plastic housing, check it carefully for cracks. If you find cracks anywhere on this housing, you have discovered Kitchenaid's cheap plastic housing. If your warranty has expired, remove this trans. housing. If you've never done this type of work before, I recommend that you take a digital photo at every stage of part removal, as these photos will help you when you re-assemble the mixer.

If you find that the trans. housing has cracks, this is the direct cause of your worm gear failure. You must check for further damage to the worm gear bearings and their seats. Look for cracks and/or pieces broken off of these bearings. Re-assemble in the reverse order using the photos and the drawings to guide you.

Be prepared to wait for a month for your parts to arrive. Insist on a new METAL housing for the under engineered trans. housing. Kitchenaid is now owned by Whirlpool Corp. The product is but a shadow of the way Hobart used to manufacture these mixers. If this solution has assisted you. please rate it. Good luck! ricardok45

KitchenAid... | Answered on Jun 06, 2012

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