20 Most Recent GE GSS20IEPWW / GSS20IEPCC Side by Side Refrigerator Questions & Answers


the heating fan which turns on and off for defrosting is eathier stuck and wont start to defrost fast enough its a 35 part if you can do it your self when this happens its the defrost elment is going out

GE GSS20IEPWW /... | Answered on Jan 21, 2019


Repairing sealed system GE side by side

GE GSS20IEPWW /... | Answered on Jun 27, 2015


I'm in the process of fixing the same problem on a GSS22JEPDWW right now. There are several parts in the defrost circuit that I can tell:
1) Defrost Heater
2) DefrostThermostat
3) Temp Sensor (Thermistor)
4) Main Control Board
I've replaced the Defrost Heater (remove back panel of freezer section - it's a stainless steel bracket that has a glass bulb in it) and it still doesn't work. The main control card provides power to the heater 4 times every 24 hrs for 25 minutes or so to defrost the evaporator coils. If all items are working, you'll see water in the drip catch at the bottom inside of the freezer compartment. Better yet, pull the refer away from the wall for 24 hrs and check if water is gathering below the plastic drain on the right rear of the refer in the pan. The water drips into a pan and the fan for the condensor coil evaporates it. Go to the www.ge.com website and look in the service section to find the parts diagram for your refer. You can then get a part number to buy the parts you need from a local parts store or the Internet.
I just bought the thermostat a few minutes ago and will try that next. Heater was $37, thermostat was $15. Sensor is about $20 and the control card is $140 (you can find on line for $95). I'm going down that path. If none of this works, it'll be in the dump in a week.
I've learned on-line GE refers are bad news. The control cards can fail repeartedly, althoough mine has worked for over 4 years. But, I won't ever buy another one since refers should last at least 15 years in my book. After $200, it doesn't pay to throw more good money after bad. I'll keep you posted on my results.
TM

GE GSS20IEPWW /... | Answered on Jun 30, 2014


This problem is due to plugged defrost drain line..Click on the link below(i have already solved this problem).Note that this is generic problem with refrigiratorsand the troubleshooting procedure is same for any model or brand..
http://www.fixya.com/support/t226483-kenmore_50222000_help_me_please

GE GSS20IEPWW /... | Answered on Apr 15, 2013


Yes it will be needed to prevent damage to either the new fan motor or the motherboard. These models are costly and better avoided if possible to replace the refrigerator with a model that does not have electronic control parts, Sea Breeze

GE GSS20IEPWW /... | Answered on Feb 28, 2013


You need to replace the start relay on the compressor. Here is a link to the part you need.

GE GSS20IEPWW /... | Answered on Oct 16, 2012


did you unplug it it could be that the freezeer tubing is fozen need to unplug it off and if you dont open the door leave it off so it can defrost for 12-24 hrs then plug it in just dont open the door so your food could be safe after that i had the same proble again unplug leave off for 12 to 24 hour best at noght before you go to bed then replug it will take a few owers to get cold again but that schould work

GE GSS20IEPWW /... | Answered on Oct 09, 2012


replace the ptc/overload/relay on the side of the compressor,it merely unplug from the compressor

GE GSS20IEPWW /... | Answered on Aug 13, 2012


The first thing you want to do is open the freezer and see if the fan inside there is running. The reason is the freezer cools the refrigerator side by circulating air from the freezer. If the fan is running then your problem is one or more parts of the defrost system is malfunctioned and in return your problem arises. There are three parts to the system, the defrost timer or in some cases control board, defrost thermostat also known as a bi-metal, and the defrost heater. The defrost system is set up to operate as so. The defrost timer or control board will turn the machine off, in some cases every 8 hours, some 12. During this time period the defrost heaters, located behind the freezer wall and rest underneath the evaporator, yet wires to them run up the side of it, are energized and emit heat that raises upward to melt the ice that has formed on the evaporator coils. The bi-metal or defrost thermostat is at the top of the evaporator. When the heat from the heater starts to reach the bi-metal, it breaks the circuit turning the heater off. The whole purpose of this is because the freezer cool the refridgerator side by drawing air across the coils and blowing to the other side via the evap fan motor. In my opinion, if you change one part of the defrost system change them all because usually when one part fails another will follow, so save yourself the time and the food loss, the cost difference is minute.

If you need further help, I’m available over the phone at https://www.6ya.com/expert/jason_4570d45317834dd3

GE GSS20IEPWW /... | Answered on Jun 16, 2012


NOT VERY CLEAR.assuming only lights are on.is there any more noises.ie.-fan noise motor noise.elaborate.ali

GE GSS20IEPWW /... | Answered on Jun 15, 2012


Note: Always make sure your filter is current if you have one. Not doing so will cause water to not despence properly
Pull the machine out and remove the lower back cover. Locate the water valve. With the water turned on and connected remove the 5/16" water line (the bigger one) and then have someone else press the water in the door. If the cylinoid is operating correctly it should spray water out.If so, you just verified that the valve and electrical portions are working properly and either the filter is bad or the resevoir, , located inside the lower refrigerator side is frozen. If no water comes out but the valve vibrates, then the valve is bad. If no water and no vibration, continue reading.With the machine plugged in but the wires that go to the valve for the dispenser off take a volt meter and place a lead to each wire and have someone press the panel in the door as if getting water. The reading should go from 0 to around 115-120 a/c.If your not getting electricity down there at anytime than thje door switch is bad.
Testing the ice maker:
As far as the smaller line (1/4") you have to manually advance the ice maker and wait for it to call for water with the 1/4" line disconnected from the valve. You can do this by getting a jumper wire, removing the cover of icemaker, which you jsut grab and pull off, and using the jumper wire insert one end of the wire into the cirle marked m and the other in the cicle marked n. Leave there until you hear a click and sometimes see a little spark behind the modular head wheel. Also if you see ice in the maker that hasn't dumper and the teeth of the icemaker are facing any direction other than two o clock position, the icemaker is bad. Also check the fill tube to be sure the no ice is blocking water from coming in.

If you need further help, I’m available over the phone at https://www.6ya.com/expert/jason_4570d45317834dd3

GE GSS20IEPWW /... | Answered on May 20, 2012


If the thermostat clicks and nothing happens.

GE GSS20IEPWW /... | Answered on May 15, 2012

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