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Questions & Answers
Since you can't get any response to your Menu-Norm-Prog-Rep-Set-or Help on your touch screen but you can get into your stitches, It does sound like you need to re-calibrate your touch screen. Normally you would get into your Set Menu to access your touch screen calibration. But as suggested on another solution. You turn off your Des 1, Holding in the reverse button (bottom left of the eight buttons) and the pivot button (the second one from the bottom of the four buttons) at the same time and turn on your machine. This is the Service menu that pops up (try not to touch anything on this screen, it could really mess things up if you don't know what you are doing) After this screen pops up go over to the eight buttons on the far left of your machine and touch the needle up, needle down button (top right button of the eight) the Calibration Screen will pop up on your touch screen (two plus marks labeled 1 & 2) In your sewing sitting position touch the center of the #1 mark and then the #2 mark. Once you've done that the Service Screen will pop back up. Shut off your Des 1 and restart it normally. Try getting into your different menus- Menu-Norm-Prog Etc. Hopefully that fixed your Calibration issue!
** Note: If the service menu doesn't pop up when trying to hold in these 2 buttons together and turning on your Des 1 the buttons weren't held in properly and you need to turn it off and try it again.
Hopefully that helped you out!!
on Sep 03, 2018
Tension problems with top thread husqvarna emerald
Make sure the upper thread is seated complete in the tension disk:
Remove the upper thread from the machine. RAISE the presser foot. Rethread from the beginning. Verify the thread path is correct The machine's default tension should work best at the midway point between high & low number.
on Apr 08, 2018
Service Menu For Husqvarna Designer SE
Hold down the start button and the presser foot pivot buttons at the same time and turn on the power. The machine will make a funny noise and the test screen will come up. You then need to find the sub-menu, I think it says tensions on it but I'm not sure.
on Mar 02, 2018
My laptop which has windows 7 on it does not
there is an update for windows 7 and dongles at the husqvarna viking website.
From Husqvarna Viking website -
When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.
- Download and install the latest Dongle Drivers.
- Insert your 4D Dongle.
- Install your 4D Embroidery System software (and all updates).
- Open your 4D Embroidery System software to confirm that your dongle is working correctly.
link to latest Dongle Drivers - http://vsmsoftware.net/downloads/HASP/HASPUsersetup.exe
Husqvarna Viking - http://www.husqvarnaviking.com
If you are still unable to get it to work, visit your local authorized Husqvarna Viking dealer. Most stores have staff who are eager to help but you might want to call for an appointment
on Feb 07, 2018
3d embroidery dongle software
You might be lost without the "security dongle" many softwares for digitizing require one specific to the mfg, and series version. Scour the sewing areas and all the sewing thread kits at Grandmas!
San Diego, CA
on Sep 20, 2017
My embroidery unit does not recognize my hoop
The first thing to check is the software version on your machine. Later versions are far better at recognizing the proper hoop than the earlier versions. The current version is 2.24 . Check this by looking at the bottom, right corner of the welcome screen when the machine is first turned on. The numbers in that corner are your software version.
If you are in the 2's, then adding the latest probably won't change this problem. Make sure that when the hoop is slid into position you do not go beyond the proper position. The release button on the hoop holder should drop down fully. If it is slightly raised, pull the hoop back toward you, without holding down on the button and see if it clicks down farther. If so, I recommend that you press the button just when you start the hoop onto the machine, then release it and as the hoop slides back it will click into the hole. Wiggle the hoop a little and the button should seat fully and then the machine should recognize it. If it still does not recognize the hoop, you may need professional attention.
on Jul 04, 2017
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