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Questions & Answers
Bose 321 DVD Stuck Won't Open
This can happen if the disc has been put in upside down accidentally, if both sides are highly reflective (e.g. blank recording discs). If so, you need to get the system to eject the system before it attempts (and fails) to read the wrong side of the disc:
On the back of the Acoustimass module (sub woofer) is a power switch. Use this to the turn the system off and wait 30 seconds. Switch it back on, the media centre flashes up "Bose 321" - press the eject button firmly once as soon as this disappears. If this works, contact Bose with the serial number from the media centre to see if the system needs a (free) software update (a disc they send in the post) - just in case the system is having general disc reading issues.
However, it may be that the drive has failed - it's a mechanical part in a mass produced system so this is not unreasonable, just disappointing. But because you have bought a premium system, the company will rush to help you - call them for a repair and explain you need the disc back urgently. they'll probably arrange an urgent, fast turnaround repair....
on Mar 14, 2019
I sould hope by now you have already taken your set to be repair your gears inside are either broken or striped .blessing from belize goodluck.
on Jun 26, 2016
IT'S STUCK ON HOTEL MODE-Bose system
I followed the instructions that are posted on your web site again. The trick was to hold the enter key in, turn the on/off switch at the same time. Continue holding the enter key in, turn the on/off back on, hold for two seconds and then hit the volume down. It worked.
on Apr 11, 2014
Dvd stuck in media center how can I get it out
If the tray won't open then the safest way is to take the top off the media center and then the cover off the DVD player inside.
It's more than likely the tray belt has stretched. Take the old one off, measure it and get one a couple of mm smaller.
on Feb 16, 2014
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