20 Most Recent Bose 3·2·1 II System Questions & Answers


This can happen if the disc has been put in upside down accidentally, if both sides are highly reflective (e.g. blank recording discs). If so, you need to get the system to eject the system before it attempts (and fails) to read the wrong side of the disc:
On the back of the Acoustimass module (sub woofer) is a power switch. Use this to the turn the system off and wait 30 seconds. Switch it back on, the media centre flashes up "Bose 321" - press the eject button firmly once as soon as this disappears. If this works, contact Bose with the serial number from the media centre to see if the system needs a (free) software update (a disc they send in the post) - just in case the system is having general disc reading issues.

However, it may be that the drive has failed - it's a mechanical part in a mass produced system so this is not unreasonable, just disappointing. But because you have bought a premium system, the company will rush to help you - call them for a repair and explain you need the disc back urgently. they'll probably arrange an urgent, fast turnaround repair....

Bose... | Answered on Mar 14, 2019


NO NEED TO TEAR APART OR REPLACE THE UNIT! JUST TURN OFF THE UNIT, LEAN IT FORWARD AND A LITTLE DOWNWARD AND HIT THE LOAD BUTTON AND IT WILL OPEN. THAT'S THE TRICK!

Bose... | Answered on Sep 14, 2018


You may need to replace the DVD ROM.However,the replacement has to be done by a qualified Bose System Technician.

Bose... | Answered on Jun 26, 2016


I sould hope by now you have already taken your set to be repair your gears inside are either broken or striped .blessing from belize goodluck.

Bose... | Answered on Jun 26, 2016


I followed the instructions that are posted on your web site again. The trick was to hold the enter key in, turn the on/off switch at the same time. Continue holding the enter key in, turn the on/off back on, hold for two seconds and then hit the volume down. It worked.


Thanks Marion

Bose... | Answered on Apr 11, 2014


I suggest you call Bose. Most likely your disk drive needs to be fixed or replaced. In rare cases just updating the system with the latest software will help. Anyhow call Bose, they will fix it.

Bose... | Answered on Mar 19, 2014


If the tray won't open then the safest way is to take the top off the media center and then the cover off the DVD player inside.

It's more than likely the tray belt has stretched. Take the old one off, measure it and get one a couple of mm smaller.

Bose... | Answered on Feb 16, 2014

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