Admin and Passwords come as default. If you changed it and forgot, try unplugging the DVR and restarting. You can also still open the settings and try to re- factory the DVR if the settings permit. Next, I have to assume that you got the Booklet or the email or URL addresses to download same.
There is in the hand book the default password as the User name:password and the Password #'s 1-6. Good luck.
there are a few things you can do. reset the unit in main menu ie right click on mouse and click on main menu, in setting click on reset. it will go back to settings as new and should sort the problem out other is, is there a hazard triangle lit up on front of the unit. there should be power, hd and a cam sign showing no others showing. if the triangle is showing it could be a fault with a camera or the hard drive. also if you have 3 cameras working only it will show a triangle. let me know how you get on.
I have Genie Pro 83 1/3 HP Screw type opener as well. It has old static DIP switch setting instead of "learner mode" button. In this case, you can skip the "learner mode", which is for newer openers that supports dynamically changing code to open/close the door.
This worked perfectly for me for 2010 Murano. This video helped me: https://www.youtube.com/watch?v=X2BAqjyobjo Your homelink can be programmed to copy the old static DIP switch setting and use that same code every time. Only if you have a newer opener that supports "rolling code", then you need to do the "learner mode".
Try pressing 111111, that should let you open the safe
If you want to change the combination code follow this steps:
• Press 111111 and leave it pressed down untill you hear 4 beeps in total, then press number 3 once (that should erase the code you had previously)
• Again, press 111111 and leave it pressed until you hear 4 beeps in total, then press number 1 once. (That should put the SecuRam in lock process.
• Now press 000000. Input once 123456 (you’ll here 2 beeps, now input your desired code, it will beep twice, again input your desired code until it beeps 2 times. (If it beeps 3 times means code wasnt accepted. Try again)