20 Most Recent DISH Network ViP 922 Questions & Answers


Why is the receiver being turned off . I never turned mine off just used the Tv on/off

DISH Network ViP... | Answered on Oct 26, 2017


Hi there! My name is Kimberly and I form part of the Social Media Department with DISH. It is my pleasure to help you. Please perform a hard reset on the receiver. To do a hard reset, you simply unplug the receiver from the power outlet it is connected to, leave it unplugged for 20 seconds, then plug it back in. The receiver reboot process takes about 5 minutes. Once the show is back on, try accessing your DVR again, if it is still not working, the receiver will need to be replaced. If this is still a problem, please feel free to email me at kimberly.escobar2dish.com with your account number so we can get this resolved.

Kimberly Escobar
Social Media Representative
DISH L.L.C

DISH Network ViP... | Answered on Apr 24, 2014


Hi there anil! My name is Kimberly and I form part of the Social Media Department with DISH, It is my pleasure to assist you. When watching an already recorded event and having a timer set up to record it should not interrupt your viewing of that DVR event. When this happened, did you get an error message on the screen? And has this happened again? Please reach me at: kimberly.escobar@dish.com with the details.

Kimberly. Escobar
Social Media Representative
DISH L.L.C

DISH Network ViP... | Answered on Dec 14, 2013


Firmware corruption. A firmware update only is the remedy. Try this link. http://electronicshelponline.blogspot.com/ There are more than two thousand and four hundred posts. All are related to television and other domestic electronic equipment service help.

DISH Network ViP... | Answered on May 18, 2013


David J McClure,

I can definitely provide more information on this. There isn't a way to transfer the hard drive from the old receiver to the new one, but our HD DVR equipment does have the option of using an EHD to backup and store recordings.

If you are able to get the old receiver working temporarily, all you need to do is plug in an EHD and it will ask you to format. Once it is done, you can transfer recordings to the hard drive for additional storage space, and to back them up so they can be transferred to a replacement if it is needed. Let me know if you have any other questions.

Tommy Faust
DISH Social Media Representative

DISH Network ViP... | Answered on Feb 28, 2013


Hey Derek Barnes.

I would be happy to assist you further with this, I would just need more information to provide an accurate answer.

If the receiver is powering off on it's own, try bypassing any surge protectors or power strips and plug directly into an outlet. This will help provide ample power to the receiver.

If the receiver is shutting off after a few hours it could be related to "Inactivity Standby" which can changed from 'Menu' -> 'Settings' -> 'Updates'. You can disable it or increase the time for it to happen. It may also be shutting off during the Daily Updates which is found on the same screen.

If u can provide more information, let me know here. You can also reach me at thomas.faust@dish.com for further assistance pertaining to the account.

Tommy Faust
DISH Social Media Representative

DISH Network ViP... | Answered on Mar 13, 2012


Beverly Gobin,

It sounds like the receiver may be power cycling. Try bypassing any power strips or surge protectors and plug directly into a wall and try again. If the problem continues, if possible try another outlet.

Send me an email at thomas.faust@dish.com if the problem continues since the receiver may need to be replaced.

Tommy Faust
DISH Social Media Representative

DISH Network ViP... | Answered on Mar 13, 2012


You can Google the exact model number of your TV. One of the pages that comes up will be from the manufacturer and will contain the manual under SUPPORT or DOWNLOADS.

DISH Network... | Answered on May 22, 2019


This may be what you are seeking.

https://communities.dish.com/t5/At-Home/Select-DVD-player-with-input-button/td-p/9443

I am assuming you have the DVD installed with the DISH. If not, the procedure can be googled.

DISH Network... | Answered on Apr 30, 2019


Did you connect to the output of a box? If so then it will usually come through your him I and doesn't require a scan. If cable set your menu setting to cable and not antenna.

DISH Network... | Answered on Apr 23, 2019


Just go to the DISH website for instructions and download the manual

DISH Network... | Answered on Feb 10, 2019

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