20 Most Recent Lexmark X6170 All-In-One InkJet Printer Questions & Answers


Hi. The error tells you that your print cartridge has shorted. Here's a link to the Lexmark website to give some instructions on how to remedy the problem. Just click on this link: http://bit.ly/aSWvpk . Good luck!

Lexmark X6170... | Answered on Feb 27, 2019


If under warranty contact mfg for warranty repair locations

Lexmark X6170... | Answered on Sep 09, 2017


That is because the drivers are not available for Win7. If you install Win 7 Ultimate and run in XP mode, it might work.

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Lexmark X6170... | Answered on May 26, 2017


Download tatest driver sfrom lexmark and use revo to uninstall first

Lexmark X6170... | Answered on Apr 22, 2015


it can be the complaint with a bad data cable. or the usb port of the system is not working / disabled.

Lexmark X6170... | Answered on Oct 23, 2013


You may download the latest driver from Lexmark here.

Lexmark X6170... | Answered on May 02, 2012


This error could be caused by dirt on the encoder strip or on the rod on which the cartridge carrier rides, the encoder strip is out of position or a faulty cartridge (one or both).

First try cleaning the travel rod. Turn off the printer and unplug it. (I recommend unplugging the power cord from the printer and then from the wall outlet.) Open the front cover to access the ink cartridge area. With a tissue or paper towel, clean off the exposed section of the metal rod that the cartridge carrier runs on. Pinch the cartridge belt and slide the cartridge carrier over to the other side and clean the rest of the rod. Then slide the cartridge carrier back to the home position. (The tissue will end up covered with ink so be careful about getting ink everywhere.)

Also be careful while doing this cleaning step to avoid bumping the clear encoder strip. If this strip is dislodged from the cartridge carrier, you will need to slide it back into position. This entails carefully pushing it down and then back up along the back to the cartridge carrier so that it fits in the slot in the carrier. Sometimes you need to also move it forward and back before moving it into the slot. Close the front cover and plug the printer back in. Then turn it on and see if the error persists.

Next try cleaning the encoder strip (it is plastic). Use the same steps as above (turn off, unplug, and open front cover). Then move the cartridge carrier to the center (pinch the belt again) and remove the cartridges. Then move the cartridge carrier to the left.With a soft cloth clean the exposed section of the encoder strip, then move the cartridge carrier to the right and clean the rest of the strip. Get the encoder strip back into position if it is out of place. (See above for the details.) Replace the ink cartridges (after moving the carrier to the center again). Slide the cartridge carrier back to the right, close the printer cover and plug it in. Turn on the printer and see if the error persists.Work quickly - the cartridges should not be out of the printer for more than 30 minutes at a time.

For pictures of the encoder strip, see http://support.lexmark.com/index?page=content&id=SO3370&actp=search&viewlocale=es_ES&userlocale=ES_ES&segment=SUPPORTproductCode%3D&productCode=LEXMARK_X6150&searchid=1284653009138 .

Next try trouble-shooting the cartridges. Remove one cartridge at a time with the unit unplugged. Then plug it back in and turn it on. Press Copy, then press Options 10 times (or until you see Maintenance on the LCD screen). Press the Left arrow button once (it should read Self-test Page). Then press Select. The test page should print. Replace the first cartridge and repeat these steps with the second cartridge removed. Also do the self-test with both cartridges in place.
Replace the cartridge(s) if the problem is with one of them.

Contact Lexmark for repair if the printer is still under warranty and none of the above steps help. Otherwise, decide if a repair is worthwhile or if replacing the printer is a better option. (It's a minimum of $50 just for the service center to diagnose the problem plus the cost of shipping the printer.)

I hope this helps.

Cindy Wells

Lexmark X6170... | Answered on May 02, 2012


If you are encountering power problems with your printer, please go through the following checklist:

  • Make sure the power cord is plugged in securely and directly to the power outlet. Power surge protectors can draw power away from the printer.
  • Disconnect the power cord from the power outlet and the back of the printer and then reconnect it.
  • Check the power supply box (if there is one) to see if it is warm or cold, as there could be a defective power supply issue.
  • If there is access to a voltmeter, test the power supply to ensure that it registering the correct amount of voltage (most Lexmark printers have a 30Volt output).
  • Make sure the correct power supply is connected to the printer.

Lexmark X6170... | Answered on Apr 30, 2012


Please visit the Lexmark website to download and install the Lexmark X6170 Printer Driver on your computer. Select your operating system > click on "FILTER" > click on the driver under Recommended Downloads > download and execute the file. Simply follow the instructions on your computer screen to complete the installation.

Lexmark X6170... | Answered on Apr 30, 2012

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