Top 10 Tomtom ONE GPS Receiver Questions & Answers

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Question

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no maps found on tom tom one new edition

i have got a new tom tom one new edition. When i turned it on all it says is no maps found, how do i solve this.

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Answer

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this problem just happened to me. i'd just bought my new tomtom one and tested it on the journey home. all was well and i was really impressed. that was until I got it home and went to update it to get the latest maps for my area. I installed all the software as instructed by the on screen prompts and downloaded the latest updates. i then went to turn the device on, and was greeted by a message stating ''no maps found!''

after almost two hours of complete frustration, i then tried probably the easiest solution anyone could think of:

First of all, connect the device to your computer and close down tom tom home. (making sure it isn't even open in the system tray).

Now, open my computer and find the device. it will be labelled as a storage device (mine was drive G). Open it up and find where the maps are saved to. Something like, UK and Ireland, or something similar relating the place you live. Once located, delete them manually.

Now, reopen tomtom home and go to tools. Click ''use latest map guarantee''. It will then download the maps again and install them onto the device.

Next disconnect using the option 'disconnect device'' from the device menu.

Finally turn on your tom tom if it doesn't automatically, and you should be back in business. This worked for me, after trying numerous way more complicated solutions I found in various forums.

Hope it works for you too!
xx

Posted on Jan 01, 2009

Question

  • 30,871 People Helped

How can I locate my lost/stolen tomtom?

I've lost my tomtom, despite getting it just a couple of weeks ago. I sort of suspect my teenage son's "friend" who was around adn very interested in it but don't want to make any accusations...esp as it might equally be lurking somewhere here, out of sight. Given that it is a GPS, is there any way of identifying its current location?

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Answer

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First of all it is obivous that a tomtom has a unique satellite address to recieve information, or they really wouldn't work, right? Any search from anyones tomtom would change your destination, which is defintly not the case. A unique satallite address means the address could defintly be cloned and monitored for activity. Just as they do with computers and modems. I mean they were able to catch BTK, a serial killer, by tracing a floppy disk all the way back to the exact computer he used to make it for christ sake. Tomtom probable doesn't want you to really think about the possibilaties of tracking your GPS, as this would probably be a violation of our privacy and probably our rights. I really think they can, but why they want to waste their time with the thousands of calls everyday. They should get their heads out of their azz and make some goddam money. It is a freaking Global Positioning Satallite reciever, and it would be the stupidest thing that I've ever heard that Tomtom can't find the location of it, come on. It seems they prey off our ignorance and only care about making money.

Posted on Jun 29, 2009

Question

  • 25,074 People Helped

How do I reset my TOMTOM N14644?

How do I reset my TOMTOM N14644?

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Answer

  • Most Helpful of 5 Answers

Go to TOM TOM´s homepage http://www.tomtom.com/services/
Connect the GPS unit to the PC using the USB2 connection.
You will be given the possibility to restore the unit´s files. This takes a while, but it solved the problem for me.

Posted on Nov 05, 2009

Question

  • 23,606 People Helped

How to change time in Tomtom GPS device

The time change (Spring Forward) last week took place in US. However, my TomTom3 still shows the old time. How do I change the time in the devise. The Instruction says GPS will automatically chnage the time, but it has not changed. Can you tell me how I change the time in the device. Thank you.

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Answer

  • Most Helpful of 3 Answers

Here's the solution to your problem:
> Tap the "Change preferences" icon
> Tap the Arrow Icon until you reach the screen with the "Set Clock" Icon
> Tap how you would like the time displayed
> Tap done
> Set the correct time to display
> Tap Done

This will set the new time on your unit.

Posted on Mar 16, 2008

Question

  • 23,530 People Helped

Tomtom keeps rebooting by itself

Tomtom keeps rebooting by itself soon after being switched on

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Answer

  • Most Helpful of 4 Answers

Here is a solution that worked in my case (constant reboots after voice select)

  1. Plug your tomtom into your PC.
  2. Run TomTom Home
  3. Select the option to run your TomTom through your PC (TT Home)
  4. You should be greated with the select language screen
  5. Then simply select language etc.
  6. When you get to the voice selection: select a voice (here TTHome should freeze) <- also strangely enough notice the cancel button doesn't on the screen (as it does when doing this on the device)
  7. Don't panic TT Home should start working again in a few seconds
  8. Disconnect your TomTom and that should have solved the problem, the normal map screen should show up upon starting up your TomTom
This solved the issue for me, hope it does for you good luck!

Posted on Jan 23, 2009

Question

  • 22,182 People Helped

GPS Won't Turn On

Our TomTom has been working fine for the past four months. However, last week I arrived at a destination and when I was ready to return home, the GPS would not turn on. When I have it plugged into the car, the green light at the top next to the on/off button is illuminated, but there is nothing on the screen. I've tried the reset button, but that did not work. I'm hoping there's an easier solution than sending it in for repairs which could take weeks. Any ideas? Could it be the battery? Thanks!

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Answer

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Amazing what reading through the support page at TOMTOM reveals... I have the XL so no SD card to remove, but the support page explains that a hard reset by holding the power button takes 15 SECONDS. That's actually a really long time if you watch a clock. I pressed it and waited it out, and it worked. Powered right up. Not sure if I lost all my favorites and stuff but I have them backed up using TomTom Home anyway....

Posted on Aug 22, 2010

Question

  • 20,232 People Helped

my tom tom is not picking up gps signal

When conecting the tom tom I get no signal pick up I have tried to re set it with the button underneath this worked at first now it just does not do it at all. some times hours later it picks up.

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Answer

  • Most Helpful of 5 Answers

I just connected to my computer and ran updates that I got from tomtom.com... It works fine now. Try it with the new software.

Posted on Nov 25, 2007

Question

  • 16,863 People Helped

Tomtom One 3rd edition - no SD slot and not enough memory

Hi,
I just received a One 3rd edition for Christmas and have moved from Canada to live in Denmark for the next six months. I just downloaded the maps for Norway, Sweden and Denmark (you have to specify the device you have when you purchase, so I assumed I would be able to upload to my device after purchasing) but now there is not enough space to load the new maps in addition to the existing USA/Canada maps.  Tomtom home does not allow me to remove the USA/Canada maps and I do not think I am able to upgrade the SD card.  is there anything I can do, or did I just waste 40 euro?

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Answer

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Does anybody know how to apply only one country into tomtom one 3rd edition without sd card. For example I have western europe 1 gb, but there is something like 100mb free so I was wondering if it is possible to add just one country out of the eastern europe map.
Joe

Posted on Oct 20, 2008

Question

  • 13,226 People Helped

tomtom one xl freezing on start up screen

when i switch my tomtom one xl on its freezing on the start up screen

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Answer

  • Most Helpful of 5 Answers

OK... I found an amature solution;

- Do a soft reset of the system, with the paperclip (see tomtom site)
- Put the device on the docking station and connect it to power as well as to your computer. While it's turned off
- Turn on the TOMTOM while connected to the computer
- Start the TOMTOM Home software
- And it made connection again
- Disconnect the device via the software
- Take the device out of the docking station
- Turn it off and on once

This worked for me, my next step would have been the support desk. Grtz Derk

Posted on Jan 22, 2009

Question

  • 11,616 People Helped

TomTom One 3rd edition error

Hi.

I had just updated my TomTom through TomTom Home. It was the first time I did that. After I ejected it (properly), it won't start. It appears an orange screen with TomTom image and an X keeps blinking. It also makes that drums sound. Restarting it won't work.

What should I do?

Thanks.

Aline

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Answer

  • Most Helpful of 4 Answers

I have just had the flashing X problem after updating my Tom Tom One for the first time. I went to the tomtom support http://www.tomtom.com/support/support.php?ID=2 and selected search by keyword. I typed in 'white cross' and found the solution. This involved deleting various files and installing a file called Applications from TomTom Home. So far it seems to have worked.

Posted on Feb 23, 2008

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