With the machine powered on, open the top cover (including the scanner unit). The cartridge carriage and printhead will move to the center. locate the cartridge needing to be replaced (flashing light or light off) push the clip at the front top corner forward and the cartridge will pop up slightly. Remove and replace. To replace a cartridge remove any nozzle clips and the airway seal tape. Slide the new cartridge into the appropriate slot angling slightly down the in. press down until it clicks in place. If it feels difficult , try again - don't force it. When done, close the cover down and your machine should do a self clean and go.
I tried everything. I unplugged the machine and moved the printer cartridges to the far left and cleaned and pressed down the spring loaded sponge on the right, over and over again. I also moved the springloaded thing (w/white plastic) forward and backward. Another suggestion was to move the print cartridge holder back and forth sideways. None of these things helped. And there was nothing visibly out of place. I was stumped. Then I found a thread that suggested Windex!!! Even though the error seemed to correlate with a paper jam that had occurred, I was ready to try anything. I got paper towels and windex (I didn't have an eye dropper). I sprayed the paper and cleaned where the cartridges normally sit. Nothing. In desperation I sprayed each pad below the cartridge in the middle area and I sprayed the "sponge" thingy to the right. Really soaked it. Cycled the on/off about 3 times and IT WORKS! (Fingers are black but that's a minor issue compared to unhooking and transporting and waiting and paying for service...) When you cycle the Windex through it soaks up the sticky dried up ink and cleans things up. Don't use other cleaners--use Windex or water.
I have been in touch with Canon and this is their response :
Thank you for contacting Canon Customer Support.
The error 6800 indicates a hardware fault with the machine. When this error displays on your printer it indicates that the machine needs to be sent in for a service. In line with this, we have reviewed the issue you describe with your Canon product and believe that the best course of action would be to take your to the nearest authorised Customer Care Provider who will assess it on behalf of Canon and discuss with you any action that may need to be taken.
If your product is under warranty, you will need to provide proof of purchase to allow the Customer Care Provider to confirm your is with in its warranty period.
For out of warranty repairs, charges will apply and these can be discussed between you and the Customer Care Provider.
If you require further information or assistance please reply to this email or contact Canon on 13 13 83, select option 2 and quote reference 00288757.
Kahlil Robert Botial
Customer Service Representative
Canon Australia Pty Ltd
P: 13 13 83 ' W: www.canon.com.au
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Issue: How do I change the
language setting of the LCD? Solution:
Change the display language settings (MP170)
LCD Appears in Japanese (or other foreign language)
Upon powering on the machine for the first time, the LCD will prompt to
select a display language. If a language other than English is selected, the
setting can be changed by following these steps.
Ensure the machine is powered
Press the <Menu> button
as many times as necessary to display [SYSTEM SETTINGS].
From the Copy mode
standby screen, press <Menu> 7 times.
From the Scan mode
standby screen, press <Menu> 1 time.
From the Memory card mode
standby screen, press <Menu> 6 - 12 times.
Use the right arrow twice to
select [OTHERS] and then press the <OK> button.
Use the right arrow three
times to select [LANGUAGE SETTING] and then press the <OK> button.
Use the right or left arrow
to select the appropriate language and then press <OK>. Choose from
the following language settings.
Yeah, I had the same problem and I had to pay $9.99 for the solution. :P I called Canon’s technical support for help even though I have an expired warrantee, so that’s why this little piece of information was so expensive. Oh well, at least I didn’t cry and I’m happy that it’s fixed. lol So this is the problem, just like everyone keeps saying: THE USB CORD IS IN THE PHONE JACK AND THE FAX THINKS THAT THE PRINTER IS “ON HOOK.” The thing is, in the back of the printer you have a column of jacks, the one on top has an icon of a phone and the one on bottom has a picture of an “L” or laptop. TAKE YOUR USB CORD OUT OF EITHER ONE OF THOSE, NO MATTER WHICH ONE IT MAY BE. What you may not have figured out by now is that there is a THIRD jack that is not anywhere near those two. If you’re facing the front of the printer to the far right of the backside of the machine, there is this deep cavity that has your third, miracle jack in it. It’s even more to the right than the two jacks I described previously and its icon looks like a sideways, three-pronged cactus. Plug the square end of the USB cord into that jack, and the In Use/Memory light should stop blinking, and your printer can stop acting like car because the annoying, turn-signal clicking should stop as well. :) You’re problem was probably the same as mine, when you moved your printer, you neglected to find your instructions manual (because you probably neglected to put that in a safe placed too lol) and you forgot which jack the USB cord went into. Well, I hope my help was clear and that my $9.99 can go towards helping all those with this same problem and get use out of what seems like a waste of money. lol
Ok i know this is kinda old, but i found a solution.
First to those people to state I found a solution from hp, cannon etc etc and not give out the direct link, or instructions, then whats the point fing posting????
This error happens when you install an oem cartridge onto your system. Or havent used it in a while, so the machine is somehow misfigured.
This solution is for canon mp800, simply switch off printer. HOLD stop/reset and press and HOLD on/off button. release stop/reset. Now press stop.reset twice. then release on/off button, press stop/reset 4 times, wait 20 seconds, press on/off button twice.
switch machine back on and the printer should find the cartridges.
This method maybe the same for your mp*** if not google RESET CANON PRINTER MP*** and you'll find the correct buttons to press.
scanners/ printers costs are as low as $35.00 for a new one and if it is a wifi unit may be $100.00 to replace new
with labor costs and parts ( if you can get them) I would consider junking it and get an updated new one
Solution #3 solved it for me. The report kept printing over and over, so I used the menus (roughly) mentioned in Soluton #3 by guest.
My problem was the printer was trying to print the TX Error Report with the image attached. That made the report too big for standard sized paper, so the machine kept telling me to check the paper size, and I'd hit 'OK', and that made the machine try to print the report again, for it continued to think it had not printed a complete report.
Here's what I did...
Go to: Fax Menu
Arrow right ( >) to Maintenance/Settings, hit, 'OK'
Arrow right to (>) to Device Settings, hit 'OK',
Fax Settings, hit 'OK',
Arrow down ( v ) to TX Settings, hit 'OK',
Arrow down ( v ) to TX Report, OK
Select 'Print error only', hit 'OK',
Attach TX image, Select 'NO', hit 'OK"
With the instruction to not attach the TX image, it will print out the error report without the TX image, the report will fit on the paper, and it will clear this problem.
The 5010 error indicates a scanner error. The scanner unit cannot detect the home position, or the scanner unit warming-up is not done properly at power-on. On the LCD, "Scanner is not operating correctly." is displayed.
The 6100 error indicates a logic board error. The check sum value is incorrect in the ROM check at
Fixing these errors is more expensive than replacing the printer. Sorry.