20 Most Recent HP Photosmart C5180 All-In-One InkJet Printer Questions & Answers

Try this......

Solution one: Reset the product
Use the instructions below to resolve the issue by restarting the product.
  1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
  2. Open the cover of the product and remove the print cartridges.
  3. Close the cover and wait for the Insert Ink Cartridges message to display.
  4. Disconnect the power cord from the back of the product and wait for one minute.
  5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
  6. Open the cover and reinsert the print cartridges.
  7. Close the cover. If prompted, print a calibration page.
  8. Reconnect the USB cable, and try to print a print job from the computer.
Solution two: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

HP Photosmart... | Answered on Jul 13, 2019

Just got off the phone to HP and the issue is resolved *phew*. This was what I was told to do for my C5180. First they told me to do a power drain. This is done by pulling out the power cable and then holding the on/off button for a minute, then putting the power cable back in (this didn't work).
Then we did a master reset. Unplug the printer, then pressing the help and ok buttons simultaneously plug it back in. This sorted it. :)
Have to say it looked like this whole process used up shed loads of ink, so by the time I had finished I needed to replace 3 cartridges!
HP were pretty good and were very willing to send out a new printer if the reset didn't work (as the printer is still in warrenty). Hope you get yours sorted too. Rebecca

HP Photosmart... | Answered on Apr 20, 2019

It won't turn on just repeatedly on and off - HP Photosmart C5180 All-In-One InkJet Printer
Check if the power cable is working correctly. Try to connect the printer using a different cable. If the issue persists, move to the next step.
Connect the printer straight to a wall outlet rather than connecting to a surge protector.
For Quick printer support Call Our Toll-Free 1-866-293-9220

HP Photosmart... | Answered on Sep 26, 2018

Sorry, I've never had this fault. I assume the error is on the printer and not in the windows print manager? Have you ensured that there is no paper left in the printer and powered it down for a few minutes and then turned the power back on?

HP Photosmart... | Answered on Sep 26, 2018

The 0xc18a0206 error code indicates that there is a fault with the ink cartridge. Follow the guidelines given below to resolve the issue.
Replace the old ink cartridges with genuine ones.
1) Turn the printer on.Wait until it is silent.
2) Place plain paper in the input tray.
3) Lift-open the cartridge access door. Wait until the carriage moves to the cartridge access area.
4) Push the ink cartridge down to release it and pull it out from the slot.
5) Remove the plastic tapes from the ink cartridge. Do not touch the nozzles or electrical contacts.
6) Insert the new color ink cartridge into the left slot and the black ink cartridge into the right slot.
7) Close the in carrtidge access door and wait for the printer to begin the initialization process.
8) The printer prints an alignment page once the process is complete. Scan the page to align the ink cartridges.
Reset the printer
? Power on the printer and disconnect the USB cable from the printer.
? Remove the ink cartridges from the printer.
? Unplug the power cord while the printer is still on.
? Reconnect it to the printer after about 60 seconds.
? Wait until the printer is silent and idle.
? Reinstall the ink cartridges and print a calibration page if prompted.
? Connect the USB cable to the printer and try to print.
Service your printer
If the issue persists, take your printer to the manufacturer for a service. Call our Toll-Free 1-866-293-9220 or Visit http://123-hp.business/

HP Photosmart... | Answered on Sep 26, 2018

The printer's control panel displays alphanumeric code error without any additional information on the cause of the error. Carryout the steps below to resolve the issue.
Reset the printer
1. Power up the printer and wait until it is idle and silent.
2. Do not disturb the wireless connection if the printer is connected to a network.
3. If the printer is connected to your computer using a USB cable, unplug the cable from the printer's rear.
4. Remove the ink cartridges from the printer.
5. Plug the power cord out from the printer while the keeping the printer turned on.
6. After a minute, plug the power cord back to the wall outlet and into the printer's rear.
7. If the printer fails to power on automatically, press the power button to turn it on.
8. Reinstall the ink cartridges.
9. Print a calibration page if prompted.
10. Plug-in the USB cable back to the printer if you unplugged it.
11. Try to print.
Service your printer
  1. resetting the printer did not resolve the issue and the error is displayed again, contact the printer's manufacturer and get your printer serviced. Do not forget to claim a free service if the printer is still under the warranty period. Call our Toll-free to get HP Printer Support 1-866-293-9220

HP Photosmart... | Answered on Sep 26, 2018

Before jumping into resolving the issue, assuming a technical failure, make sure the Auto-off feature on your printer is not enabled. This feature, in order to save power, turns off the printer automatically after a set period of inactivity.
1 Check the Scheduled On and Off or the Auto Power Off feature on the control panel of the printer.
2 Alternately, you can check the feature through the printer software installed on your Windows operating system. Open HP Printer Assistant, and give a double-click on the Maintain your printer option.
3 Click the Advanced Settings tab in the Toolbox window. Change the settings if necessary and follow the prompts on the screen.
When you are sure that the Auto-off feature is not the cause, try carrying out the steps given below.
1. Restart your printer
• Turn on the printer and give it some time to become silent.
• Unplug the power cord from the printer. The printer should be turned on while unplugging the cord.
• Remove the power cord from the electrical wall outlet.
• Wait for at least a minute and reconnect the power cord to the wall outlet and to the printer's rear.
• Turn the printer on if it does not automatically turn on.
• Wait until the printer is idle and check if the issue is resolved.
• If the printer shutsdown again, continue with the steps.
2. Update the printer firmware
• Check if the printer is properly connected to your computer.
• Go the manufacturer's website and click Printer.
• Enter the printer model and click Submit.
• Select the version of your operating system and click Change.
• Select Firmware and click Download. If you do not see a firmware section, there is no update for your printer.
• Save the downloaded file to a storage location on your computer and run the files.
• Look for the printer's serial number in the HP Printer Update window.
• If the printer's serial number is displayed, click the checkbox against it. Click Cancel if the status is 'not applicable'. If you have set up the printer on a wireless network and the serial number is not displayed, connect the printer and your computer using a USB cable, wait for about 20 seconds and Click Refresh. Once the printer's serial number is displayed, select the checkbox beside it and click Update.
• Click OK once the update is complete.
• Remove the USB driver installed on your Windowsif you have connected a USB cable to update your network printer.
3. Make sure the printer is directly plugged into the power outlet
• Turn the printeroff.
• Unplug the printer power cord from the power strip or surge suppressor.
• Check for any wear or damage in the power cord.
• Wait for at least 30 seconds and plug the power cord directly into electrical wall outlet.
• Power on the printer.
4. Check if other devices are not causing the issue
• Disconnect the USB hub from the printer and connect the USB cable directly to the printer and computer.
• Remove any memory card or USB drives from the printer.
• Restart the printer.
5. Connect the printer to a different electrical outlet
Unplug the power cord from the printer and an electrical wall outlet, and reconnect it to another electrical outlet.
6. Try replacing your power module
7. Service your printer
If all the preceding steps did not help, contact your manufacturer to get your printer serviced. for HP Printer support Call Our Toll Free 1-866-293-9220 or visit 123 hp com setup Support Free Driver Download 123 hp com Wireless

HP Photosmart... | Answered on Sep 26, 2018

Please try these general troubleshooting steps for paper jam issue: Turn off your printer to allow the paper feed rollers to turn freely. Remove the rear access door and check the pressure rollers. Verify that they are clean and clean the rollers with a soft towel if needed. Check if there is any jammed paper in this section and remove the jammed paper from the rear access door opening. Make sure that there are no torn pieces of paper in the fuser area and duplexer slot. Check if the carriage moves freely. Use both your hands to remove the paper that is stuck in the roller in order to avoid tearing of the sheet. Discard any paper that is damaged, and then reload the paper into the paper tray. Unlock the print cartridge access door. Check if there is any packaging material or paper debris stuck on the small metal pressure rollers that ride on the main feed roller. Do not mix different types of paper. Load only one type of paper for a print job. Make sure that the paper meets the paper-handling specifications. Slide the paper-length adjuster against the end of the paper stack and do not overfill the input tray. Connect the power cord and turn on your printer. Try to print a sample and if the error persists, then try to reset the printer. Try to update the driver. If nothing works, then service the printer.
123 HP COM Setup Printer Quick Setup and Install Support

HP Photosmart... | Answered on Sep 21, 2018

Hi, try to install drivers via web install download manager directly from official HP site. Good luck!

HP Photosmart... | Answered on Mar 03, 2018

Call the HP support for the ink leakage issue in the printer you can reach them any time (877-690-9305) or just follow the link Hp Printer

HP Photosmart... | Answered on Jan 26, 2018

Most probably caused by a power supply failure or main board short. Either way it is not a repairable fault.

HP Photosmart... | Answered on Jan 04, 2018

In case you are not able to place the paper pick up roller to its slot,call the printer technician to solve the issue. Toll Free No 1-888-224-4280
123 HP COM Setup Printer Quick Setup and Install Support

HP Photosmart... | Answered on Jan 04, 2018

Switch on the printer. Halt a minute until the device is idle. Unplug the USB cable from the printer's rear. Look at the connection method. In case it is wireless, examine whether the printer is linked to a wireless network. Take out the ink cartridges from the printer. With the printer switched on, unplug the power cable from the printer's rear and wall socket. Wait a second and then connect the cable back to the printer. Now, examine whether the issue persists. In case it exists, upgrade the printer 's firmware to the recent version.
123 hp com Quick HP Printers Setup Easy Installation Guidelines

HP Photosmart... | Answered on Jan 04, 2018

Check the printer setting on the offending iPad.

HP Photosmart... | Answered on Dec 10, 2017

Not finding what you are looking for?
HP Photosmart C5180 All-In-One InkJet Printer Logo

1,891 questions posted

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts


Level 3 Expert

4345 Answers

Thomas F. Schneider

Level 3 Expert

2715 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18429 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

View Most Popular

PhotoSmart HP

  • PhotoSmart HP

Most Popular Question

ink system failure

  • Office Equipment & Supplies