20 Most Recent Jenn-Air 27 in. Electric Single Wall Oven with Multi-Mode Convection Questions & Answers


We've had a Jenn-Air wall oven & microwave, Model #JMW9530DAS for 9 years. We never had any problems with it except for the irritating dust that collects between the oven glass. After returning from a 10 day vacation, we got a 1c2c error code when pressing "Bake." The oven worked fine before we left so we were baffled. We tried other settings like "Broil" "Convect" to no avail. It kept telling us to call for assistance. We tried shutting off the power to the unit for a few minutes but got the same 1c2c error again. So we called a local appliance repair shop (associated to the appliance store we purchased the unit from) and paid a fee to have him assess the problem. He really couldn't pinpoint the problem but suggested it "could be the membrane or the controller." And, to top that, he said Jenn-Air stopped making the membrane but they are going to start making them again and we could get one in 6-8 months at a cost of $500. So now we were looking at a $300 controller & possible $500 membrane....plus labor. We were so frustrated that we decided to tackle the problem ourselves before going out and buying a new oven. We shut the power off and tried pulling the oven out of the wall. Too heavy. After about 20 minutes of the power off, we turned it back on and decided to use the "SetUp" feature as if we were using the oven for the first time, following the directions in the instruction manual. We stepped through the process (clock, auto convect, language, C/F, etc...) then pressed the "Convect" button (instead of "Bake") and voila! It worked! After the Convection Bake Preheat worked successfully, we pressed "Bake" and it worked, too. We just saved ourselves over a thousand dollars as we were going to get rid of the piece of junk. So, before you give up, try turning the power off for a half hour & use the SetUp key and walk through the process.

Jenn-Air 27 in.... | Answered on Sep 05, 2019


lendebr is right...
Same problem here on combo microwave and convection oven. The hinges are a horribly wimpy design. Jenn air has a replacement part thats helps..but the replacment hinges will do the same thing in very short order. 1 month after I fixed ours my sister in law opened the oven door and let go of the door when it was about 2/3 open and that was all it took to tweak the new hinges so the door doesnt close all the way again. i should have clued in when the girl at Jenn air sent me three sets of replacement hinges. I thought it was a mistake..turns out she knew it wasnt going to fix it permanently.
The moral is that Jenn air appliances are POS and I will not ever buy anything from the again..But I will tell everyone I possibly can not to buy anything from them.

Jenn-Air 27 in.... | Answered on Jul 09, 2018


check that the oven thermostat probe inside the oven is not close to or touching one of the upper oven elements

Jenn-Air 27 in.... | Answered on Feb 05, 2018


my jenn air wall oven controls are not working how do i fix it

Jenn-Air 27 in.... | Answered on Jan 16, 2017


This is a Defective touch pad or membrane

Replace touch pad or membrane (this problem is usually the touch pad)

Jenn-Air 27 in.... | Answered on Dec 17, 2015


take the unit out of the wall first off . then remove the back

Jenn-Air 27 in.... | Answered on Feb 20, 2015


If you have warer dripping in or on your electric oven, there may be a plumbing leak somewhere above it in your dwelling.

Jenn-Air 27 in.... | Answered on Jul 19, 2014


There's a short somewhere in the oven. You need to find this. The timer issue was the result of the other issue.
sometimes the issue is easy to locate as there will be marks on the item indicating a problem. Sometimes it's a component that need to be replaced that's not so obvious and needs to be tested for the proper intake and output voltages.

Jenn-Air 27 in.... | Answered on Jun 27, 2014


I would start by checking the temp sensor of the bake temp settings. Pull it and its most likely bad your thermostat control, also did you ohm out the element before installing it i have bought many new bad ones as well. anything else just ask.

Jenn-Air 27 in.... | Answered on May 30, 2014


I have a Jenn-Air double wall oven with a very dim display light. Replaced c3 capacitor 68uf 35w - with a 100uf 50w cost $1.60 closes size available at Radio Shack and works good as new. Requires soldering onto the circuit board. I price a replacement part for $276.00.

Jenn-Air 27 in.... | Answered on May 28, 2014


faulty meat probe, probably a factory defect, if still covered by warranty, return oven for replacement.

Jenn-Air 27 in.... | Answered on Mar 22, 2014


about 4-5 hours

Jenn-Air 27 in.... | Answered on Feb 14, 2014

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