20 Most Recent Schlage BE365-PLY BE365PLY626 Satin Chrome Electronic Security Keypad Elect Questions & Answers


You need to pull the cover off and you will find a 2 wire terminal that needs to be moved over one pin.

Schlage... | Answered on Dec 26, 2018


I don't have a direct answer, but here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Schlage FAQ: http://consumer.schlage.com/Service-Support/Pages/InstallationTroubleshooting.aspx
http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx

Instructions & Manuals: http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

BE-365 installation & programming PDF: http://consumer.schlage.com/Project%20Documents/P515-858.pdf

Schlage... | Answered on Dec 04, 2015


Thank you for your inquiry. These are small plastic plugs on your double cylinder deadbolt. These are just held in through friction. Just take a small screwdriver and pop them out. Factorylocks.com can help you with your Schlage hardware needs.

Schlage... | Answered on Nov 23, 2013


how do i change code

Schlage... | Answered on May 22, 2013


I have the same/similar problem. I called the company 888 number. The customer rep promised to send me a new one. good luck

Schlage... | Answered on Jan 23, 2013


Remove the back of the lock to reveal the inside and you will then find the default code required.

Schlage... | Answered on Oct 12, 2012


Give these instructions a moment to load:

http://consumer.schlage.com/Project%20Documents/P515-858.pdf

A note about PDF files: If you cannot view a given file, you need to first install Adobe Reader. You can get the free download here:
http://get.adobe.com/reader/

Schlage... | Answered on May 19, 2012


BE-365 installation & programming PDF: http://consumer.schlage.com/Project%20Documents/P515-858.pdf
It will take a few seconds to load; be patient.

A note about PDF files: If you cannot view a given file, you need to first install Adobe Reader. You can get the free download here:
http://get.adobe.com/reader/

Good luck!

Schlage... | Answered on Feb 24, 2012


"Does my Schlage BE365-CAM BE365CAM505 have a feature that allows it to automatically lock the deadbolt without having to enter code and turn the dial? "
Sort of. The lock has what is called the "turnlock" feature. When enabled, you have to only push the Schlage button, then manually turn the dial. When disabled, you have to enter the user code, then turn the dial.

To enable/disable this feature, enter your Programming Code--press the Schlage button--Press 7.

Each time you do this, you toggle between enabled and disabled.

Schlage... | Answered on Feb 22, 2012


"How can I program my electronic keypad lock when the instructions with the Programming Code have been lost?"
The back plate of the keypad side of the lock on the exterior of the door has a sticker which includes the serial number, six digit programming code and two pre-programmed four digit user codes. The lock must be disassembled to a point the exterior of the lock can be pulled away from the door and the information on the sticker made note of.

Complete installation & programming instructions can be found here:

http://consumer.schlage.com/Project%20Documents/P515-858.pdf

Notice that the above is a .pdf filetype. That means that you need to have Adobe Reader or similar installed on your computer to view it. So if you are unable to view the file, download (for free) and install Adobe Reader first. You can get it here:

http://get.adobe.com/reader/

Videos for installing and programming can be found on this page:

http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Scroll down and find them under the heading Electronic Security--Keypad deadbolt 365

Good luck--and please provide feedback if this helps!

Schlage... | Answered on Nov 09, 2011


How do I enable the alternative setting (Code Turn)? (BE365 Deadbolt only)
1.) Enter your current 6-digit programming code
2.) Push the button
3.) Press 7 on your keypad

Schlage... | Answered on Nov 09, 2011


"How can I program my electronic keypad lock when the instructions with the Programming Code have been lost?"
The back plate of the keypad side of the lock on the exterior of the door has a sticker which includes the serial number, six digit programming code and two pre-programmed four digit user codes. The lock must be disassembled to a point the exterior of the lock can be pulled away from the door and the information on the sticker made note of.

Complete installation & programming instructions can be found here:

http://consumer.schlage.com/Project%20Documents/P515-858.pdf

Notice that the above is a .pdf filetype. That means that you need to have Adobe Reader or similar installed on your computer to view it. So if you are unable to view the file, download (for free) and install Adobe Reader first. You can get it here:

http://get.adobe.com/reader/

Videos for installing and programming can be found on this page:

http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Scroll down and find them under the heading Electronic Security--Keypad deadbolt 365

Good luck--and please provide feedback if this helps!

Schlage... | Answered on Nov 08, 2011


How can I program my electronic keypad lock when the instructions with the programming code have been lost?
The back plate of the keypad side of the lock on the exterior of the door has a sticker which includes the serial number, six digit programming code and two pre-programmed four digit user codes. The lock must be disassembled to a point the exterior of the lock can be pulled away from the door and the information on the sticker made note of.
This number is the programming code referenced in the information for changing the entry code.

This link will take you to the page that you need to get started:

http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Then scroll down to this heading on that page:

Electronic Security-Keypad Deadbolt 365

There's a wealth of info under that heading. You will be able to see a PDF file of the original print instructions, as well as a video of how to install the lock. This installation video (second item down) will be useful to allow you to disassemble it and view the sticker. This is also a great time to change the 9-volt battery! Batteries should be replace about every three years.
The seventh item under that same header is a video which walks you through how to reprogram the keypad to your new code, using that programming code that you found on the backside of the keypad.
A note about the PDF files: If you cannot view a given file, you need to first install Adobe reader. You can get the free download from here:

http://get.adobe.com/reader/

Good luck--and please provide feedback if this helps!

Schlage... | Answered on Nov 06, 2011

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