20 Most Recent Schlage BE365-PLY BE365PLY626 Satin Chrome Electronic Security Keypad Elect - Page 6 Questions & Answers


Not sure if this is you problem Is this a electric lock
You will need to take the whole lock off on both sides off door then use a screw driver to turn the latch if latch in broken then you need to pry it apart on both sides then use a small pliers to slide the bolt put

Schlage Locks &... | Answered on Jan 24, 2015


Answer from Schlage.
Thank you for your e-mail. Unfortunately if he had these locks on his business there is nothing we can do as far as repair. And unfortunately there are no dealers who have the parts available for repair. These are strictly residential keypads. I am sorry about this.


Joshua Bozarth
Consumer Loyalty Representative
Schlage Customer Commitment Center
2119 East Kansas City Road - Olathe, KS 66061

Schlage Locks &... | Answered on Jun 24, 2014


First thing you will want to do is check the warranty for your lockset. If they will cover the lock under some part of the warranty then do that, if not. You could try getting a butt splice gauged for the wire and try splicing it together like that but there is no guarantee that it will work. Most electronic locksets have very sensitive wiring in them and even the smallest pinch on the wire can ruin the lockset. Try cutting out the parts that were broken off and splicing them together.

Schlage Locks &... | Answered on Mar 02, 2013


look on the sticker located inside the outer panelo on the lock. you are going to need to disassemble the unit but it is in there.

Schlage Locks &... | Answered on Jan 17, 2013


I don't have a direct answer, but here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

Schlage Locks &... | Answered on Oct 04, 2012


Your problem sounds like an internal mechanical one. Schlage has a lifetime warranty against mechanical defects and a 1 year warranty on the electronics, if you are the original owner. Just so you know.
Here is the contact information for Schlage:
http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Please contact them. Hope this helps!

Schlage Locks &... | Answered on Feb 24, 2012


Here is the link to the on-line manual. It may take a few seconds to load:

http://consumer.schlage.com/Project%20Documents/P515-858.pdf

A note about PDF files: If you cannot view a given file, you need to first install Adobe Reader. You can get the free download here:
http://get.adobe.com/reader/

Good luck!

Schlage Locks &... | Answered on Feb 22, 2012


I don't have a direct answer, but here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Schlage FAQ: http://consumer.schlage.com/Service-Support/Pages/InstallationTroubleshooting.aspx
http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx

Instructions & Manuals: http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Schlage Locks &... | Answered on Jul 26, 2011


How can I program my electronic keypad lock when the instructions with the programming code have been lost?The back plate of the keypad side of the lock on the exterior of the door has a sticker which includes the serial number, six digit programming code and two pre-programmed four digit user codes. The lock must be disassembled to a point the exterior of the lock can be pulled away from the door and the information on the sticker made note of.

This link will give you instructions for various models of Schlage locks:
http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Good luck!

Schlage Locks &... | Answered on Mar 06, 2011


How can I program my electronic keypad lock when the instructions with the programming code have been lost?The back plate of the keypad side of the lock on the exterior of the door has a sticker which includes the serial number, six digit programming code and two pre-programmed four digit user codes. The lock must be disassembled to a point the exterior of the lock can be pulled away from the door and the information on the sticker made note of.

This link will give you instructions for various models of Schlage locks:
http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx
There's a video for reprogramming it.

Good luck!

Schlage Locks &... | Answered on Mar 06, 2011


How can I program my electronic keypad lock when the instructions with the programming code have been lost?The back plate of the keypad side of the lock on the exterior of the door has a sticker which includes the serial number, six digit programming code and two pre-programmed four digit user codes. The lock must be disassembled to a point the exterior of the lock can be pulled away from the door and the information on the sticker made note of.

This link will give you instructions for various models of Schlage locks:
http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Good luck!

Schlage Locks &... | Answered on Mar 05, 2011


How can I program my electronic keypad lock when the instructions with the programming code have been lost?The back plate of the keypad side of the lock on the exterior of the door has a sticker which includes the serial number, six digit programming code and two pre-programmed four digit user codes. The lock must be disassembled to a point the exterior of the lock can be pulled away from the door and the information on the sticker made note of.

This link will give you instructions for various models of Schlage locks:
http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Good luck!

Schlage Locks &... | Answered on Mar 05, 2011


You might find the answers on on this page:

http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx#13

Also, the page for frequently asked questions may help:

http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx

Schlage Locks &... | Answered on Mar 05, 2011

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