Question about Lexmark X5470 All-In-One InkJet Printer

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Lexmark x5470 It has been working great for the first couple of months that i have had it.. and then it just stopped last week.. giving me the following window Lexmark 5400 Series - USB Port "Communication Not Available" The printer cannot communicate witht the computer Try these solutions: -Ensure the printer is powered on -Disconnect and reconnect the printers power cable -Disconnect and reconnect the USB cable. -Check your Firewall settings to ensure printer communication is not blocked -Restart your computer Well i have gone thru that last extensively, several times and am still get the same result... Any suggestions???

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  • borgy66 Sep 15, 2008

    Catherine,

    No, it will not scan. It cannot get past "Downloading Application List" when I try to scan.



    What does this mean? I was under the impression that it was only the line of communication between the PC and the Printer that was the problem.



    Mark

  • borgy66 Sep 15, 2008

    Catherine,

    My printer finally posted "Cannot retrieve" as a result of trying to Scan.

    Mark

  • Catherine Carrico May 11, 2010

    Hi,



    Have you installed any other hardware lately?


    If you have tried all of the above, have you tried uninstalling and reinstalling?



    Can you scan? Do check scanning you can just push the Copy Mode button on the printer and choose Start Black. Please let me know if that works.



    Thanks

    Catherine

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3 Answers

I have no CD in order to reinstall the USB device. The machine copies and now prints, but not scans!!

Posted on Sep 18, 2008

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SEEMS TO BE PRINTING NOW. I SIMPLY REINSTALLED THE LEXUS 5400 SERIES CD. IT IS NOW PRINING AGAIN.

BUT IT IS STILL NOT SCANNING, STATING THAT IT CANNOT RETRIEVE APPLICATION LIST. WHY WOULD IT COMMUNICATE WITH ONE (PRINTING) BUT NOT ANOTHER (SCANNING)????

Posted on Sep 16, 2008

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When you got this message were you trying to scan?

What I want you to do is a copy. Doing a copy will generally not require you to be hooked to the PC.

Scanning and Printing all require communication from the printer to the computer. Failure in communication can either be something on the computer, something wrong with the cable or rarely something wrong with the printer.

I'm assuming you have done the following:

1. Power off your printer and your computer.
2. Unplugged the power from the printer
3. Unplugged the USB cable from both the printer and the computer.
4. Reconnect the USB cable to the printer and the computer.
5. Plug the power back into the printer and make sure the printer is on.
6. Turn on the computer.

Those are general troubleshooting steps that can be done for any communication problem.

If you have done all of those try this:

Press and hold down the Windows key on the keyboard, and then type the letter R.
Type "devmgmt.msc" and then click OK on the Run dialog.
Find the item Universal Serial Bus controller.
Click the + sign next to the word Universal Serial Bus controller.
Do you see USB Printing Support?
Yes:
Right-click on USB Printing Support, and then click Properties.
Does the Device status say “This device is working properly.”?
Yes:
Have you tried uninstalling and reinstalling the software?
No:
Click the Troubleshoot button to try to resolve the problem.
Does the Device status now say “This device is working properly.”?
Yes:
Try your print again (might need to restart)
No:
Might have a problem with your Printing Support

No:
Might have a problem with your Printing Support

Let me know - if you have a problem with your printing support you'd really need to contact your PC MFG for help - but you can always try uninstalling the USB Printing Support and reinstalling it (only if you have your disks that came with your printer).



Posted on Sep 16, 2008

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