Question about SVP PS9700 Film Scanner

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I have a qpix PS970 scanner, only 3 mths old. The Small USB outlet where the power lead plugs into in the front of the scanner has just broken away from its place and is now rattling away around the inside of the scanner. Is there a way to open it to retrieve and re-position the fitting?

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Just purchased a Qpix PS970 scanner and no instructions can you help?

Posted on Apr 09, 2013

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Posted on Jan 02, 2017

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SOURCE: i bought a qpix PS970 scanner. it is only 3 months

If this is a manufacturing fault as opposed to accidental damage you should be able to obtain an exchange or repair if you return it to the shop you bought it from. Hope this helps.

Posted on Nov 28, 2011

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I bought a qpix PS970 scanner. it is only 3 months old. The front input for the power lead has disappeared inside the machine. How can I open it up to retrieve and reposition it?


If this is a manufacturing fault as opposed to accidental damage you should be able to obtain an exchange or repair if you return it to the shop you bought it from. Hope this helps.

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Test your PSU or replace it if your power supply units fan is not working your PSU is faulty

One bad lead can cause a computer to continue on a cycle or to shutdown or fail to boot

Test all leads that attach to your hard drive including electrical extensions,IDE,SATA

the leads from your motherboard to your hard drive make sure they have a secure connection and are not faulty or just replace them there probably old and faulty

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Dec 06, 2010 | Computers & Internet

1 Answer

Check error


Try the following steps

1. Unplug power
2. USING THE FINGER HOLDS ON EITHER SIDE, lock scanner cover into open position
DO NOT TOUCH THE ENCODER STRIP (clear plastic strip in front of the white vinyl band)
3. Remove jammed paper/foreign objects (check under the print head; if the print head is in the middle, slide it to the either the left or the right side, & check for paper scraps underneath the print head)
[IF WHEN THE SCANNER COVER WAS OPENED, THE PRINT HEAD IS ON THE LEFT SIDE]
4. Move the print head to the middle
5. With the print head in the middle, remove any ripped paper/foreign objects from the left corner (SINCE THE RIPPED PAPER COULD BE VERY SMALL, USE A FLASHLIGHT TO INSPECT)
6. Close the scanner cover & plug the machine back into the power outlet
[PERSISTENCE OF THIS ERROR MESSAGE OR NO PAPER SCRAPS/FOREIGN OBJECTS FOUND MEANS THAT THE ENCODER STRIP WILL REQUIRE CLEANING]
[IF WHEN THE SCANNER COVER WAS OPENED, THE PRINT HEAD IS ON THE RIGHT SIDE]
7. Plug the power cord back into the power outlet...LCD will show "Cover is Open"
8. Press Stop/Exit for approximately 5 seconds until the print head moves to the middle
9. UNPLUG MACHINE FROM POWER OUTLET
10. USE A FLASHLIGHT & TWEEZERS TO INSPECT: Remove any debris from the right corner
11. USING THE FINGER HOLDS ON EITHER SIDE, close scanner cover & plug machine into power outlet
[PERSISTENCE OF THIS ERROR MESSAGE OR NO PAPER SCRAPS/FOREIGN OBJECTS FOUND MEANS THAT THE ENCODER STRIP WILL REQUIRE CLEANING]

TO CLEAN THE ENCODER STRIP... (clear plastic strip in front of the white vinyl band)
[Markings & debris can adhere on the surface of encoder strip FROM HAND CONTACT &/OR GREASE CONTACT INCURRED FROM REMOVAL OF JAMMED PAPER]
DO NOT USE FLAMMABLE SUBSTANCES NOR ANY TYPE OF SPRAY TO CLEAN INSIDE/OUTSIDE MACHINE
1. Unplug machine from power outlet
2. USING THE FINGER HOLDS ON EITHER SIDE, lock scanner cover into open position
3. Clean both sides of encoder WITH ONLY A DRY, LINT-FREE CLOTH
DO NOT FORCEFULLY PULL ON ENCODER STRIP
DO NOT TOUCH ENCODER STRIP WITH BARE HANDS
DO NOT FORCEFULLY SCRUB ENCODER STRIP (THAT COULD SCRATCH ITS SURFACE)
4. Clean encoder strip from right to left--stopping just before the left corner
5. Clean encoder strip from left to right--stopping just before the right corner
6. Repeat steps 5 & 6 two or three times to clean thoroughly
7. After cleaning encoder strip, USE FINGER HOLDS TO close scanner cover
8. Plug machine back into power outlet.

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  1. Check that the power socket switch is on Make sure your scanner's power cord is securely connected to the scanner and a working electrical outlet.
  2. If your scanner is supplied with a power adapter, make sure your scanner's AC adapter is securely connected to the scanner and a working electrical outlet.
  3. Make sure that the power outlet works. (If necessary, test it by plugging in another electrical device and turning it on.)
  4. Check that the power switch is on at the mains socket. If this is on, carefully check the power cable to ensure it is not damaged and remove then reseat it before attempting to turn the scanner on again. If your scanner has a power button, make sure that the button is depressed so it is turned on. Also, make sure that your outlet works and is not controlled by a wall switch or timer.
  5. Power off the scanner at the mains socket. Unplug the power cable from the socket, then remove and reseat the power cable from the scanner's power cable port. Plug the scanner back in at the mains and ensure the socket is switched on.
  6. If your scanner has a power button, does the power button depress when pressed? Press down firmly on the power button, if it is stiff and does not depress then there may be a problem with the button.

  7. Connect the scanner directly to the mains - not via a surge protector or extension lead. If your unit is connected via a surge protector or a power strip/extension lead, connect the unit directly to the mains socket.
  8. Try another suitable power cable. Check that other electronic devices connected to same power socket have power and try another mains socket and another power cable if necessary. Failing this try another suitable and known-working power cable. Depending on your scanner, a standard "kettle lead" or "figure of eight" power cable is used. If there is power to the scanner (indicated by an illuminated Start light), when a different power cable is used, then the fault is with the original power cable.


If the unit does not power on after following the checks above, contact Epson for support. If your scanner uses an AC adapter, then this may need to be replaced. If your scanner is over 12 months old, you can purchase a replacement AC adapter directly from Epson.

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Step 1 Connect the green connector
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I had similar problem with my UMAX scanner on numerous occasions. I now have this pg earmarked for quick reference! may help I don't know for sure but it is an easy test and if it works your good to go!
It is important that you connect the scanner's power and USB cables in the following order:
1. Plug the power adapter cord into the scanner and into an outlet. The scanner's power will then be on.
2. Connect the USB cable to the USB port on the
back or front of the computer.
NOTE: If you unplug the scanner's power ,you must also disconnect the USB cable from the computer. To resume use of the scanner, remove the power card, the the USB cable.

Sounds like a lot but the order is essential!
If it works, High lite Do unplug USB/unplug cable back of scanner/and plug cable back of scanner then USB!
Good Luck Hope this helps!

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