Question about HP Photosmart C6180 All-In-One InkJet Printer

1 Answer

Can fax out but not receive faxes

Have just bought Pixma mx310 everything working except the fax.
I can send a fax and the recipient can received but when they send a fax back it will not accept it I have tried pushing the buttons as quoted in manual. I use BT freestyle 350 phone do I need to program something on my machine??

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  • HP Master
  • 2,555 Answers

-You should have a number (fax number) for it in order to be able to receive incoming fax.


Good luck


Mai

Posted on Jan 18, 2018

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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map9966
  • 2351 Answers

SOURCE: HP210--eroors "Phone Off Hook" when trying to receive a fax with the answering machine on

Not broken.
This site should help you:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00036550&lc=en&cc=us&dlc=en&product=79499&rule=42022&lang=en

Posted on Dec 04, 2007

Soulvisitor
  • 1113 Answers

SOURCE: Fax noise during phone calls

Could it be that sometimes when on phone you acidently hit start/send? Check it is set to manual answer too, slight possible call waiting problem, outside chance previous storm damage has hurt modeum board

Posted on Dec 27, 2007

  • 1 Answer

SOURCE: canon mx310 fax noise

Ok, I think I have found a solution.

I have read all the posts on the net and with no success I decided to go againts the grain.

After I set all data to default:

Set printer to "Fax priority mode" and set Ring count up to enough that you have time to pick up.

It rings the amount of rings you set it to and then makes a beep sound in the caller's side. It then continues to ring on the printer and asks you to press stop if you want to use handset.

I am still testing this.

Posted on May 28, 2008

  • 81 Answers

SOURCE: No dial tone detected

It may be a bad modem on the copier. Plug your phone into the auxillary phone port on the copier and see if you get a dial tone. Also make sure that your cord from the wall is plugged into the line port and not the phone port.

Posted on Jul 24, 2008

  • 2 Answers

SOURCE: Can't fax from Canon Pixma MX310

I spoke to BT, they sugest to put filters on anything which you vconnect, i know that it doesnt make any sense but they said that once youve got broadband connected to your line, all you connect next has to have a separate filters. try it out as i dnt c any other methods. It worked for him by the way!

Posted on Nov 23, 2008

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1 Answer

My machine will send but not receive faxes


Faxes machines are capable sending and receiving data documents. First the sender sends to another machine details providing the return addresses. Requetsing the receive to reply the to the fax also requires providing fax numbers.

Feb 06, 2011 | Canon PIXMA MX310 All-In-One Printer

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I dont know how to send faxes woth my canon mx310. Where do i put the phone line in the spot that says L or under the picture of the phone?


You need to use your PC to send/receive faxes. You cannot directly use your printer to send/receive faxes. I dont know what operating system (e.g. Win7, Vista, Mac) you're using. But if it's windows, you can find instructions on how to set it up by clicking on the link below.

http://tinyurl.com/2b37whh
Hope this helps.

Oct 24, 2010 | Canon PIXMA MX310 All-In-One Printer

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Stopped receiving faxes ten days ago. Can still send faxes. Senders say it just rings and rings. Calling the fax by phone confirms many rings, then fax belltones. What do you think is the problem?


go to menu option and choose the option fax and set the parameter like auto receive or manual set the ring auto answer mode after certain ring. If it is in auto receiving mode it will receive the fax after the ring which you set.

Jan 28, 2010 | Canon PIXMA MX310 All-In-One Printer

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Cannot receive fax. It goes into memory. LCD reccomends new B-CRT regarding my Canon PIXMA MX310 printer . No problem sending fax,copying or printing.


B-CRT is just asking for a new black cartridge, fax will not print until it's replaced so you don't get a partial fax that you can't get back after printing.

Nov 05, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

I just received a fax on my Cannon Mx310 but I



mailcenter12 --

Here are the instructions for retrieving the fax's from the memory:

(I found this at: http://safemanuals.com/annexe_MX310%20series%20Easy%20Setup%20Instructions_CANON_PIXMA%20MX310-_E.htm
)

�� Printing a List of Documents in Memory
The machine can print a list of documents stored in memory (the memory list) showing the
transaction number (TX/RX NO.), transaction mode, recipient, number of pages, date, and
transmission time of each document. When printing or deleting documents in memory, specify a
document by its transaction number.
1 Press the FAX button, then press the Menu button.
2 Press the [ or ] button to select MEMORY REFERENCE.
3 Press the OK button two times.
The memory list is printed.
�� Printing or Deleting a Document in Memory
1
Press the FAX button, then press the Menu button.
2 Press the [ or ] button to select MEMORY REFERENCE.
3 Press the OK button.


Hope this helps!

-- RT

PS - If useful, don't forget to vote!




Sep 16, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

MX310, says receiving fax but nothing comes out.



michael885 -

Your unit has a certain amount of memory designed to store faxes... if they are stored there, here are the instructions for retrieving the fax's from the memory:

(I found this at: http://safemanuals.com/annexe_MX310%20series%20Easy%20Setup%20Instructions_CANON_PIXMA%20MX310-_E.htm
)

�� Printing a List of Documents in Memory
The machine can print a list of documents stored in memory (the memory list) showing the
transaction number (TX/RX NO.), transaction mode, recipient, number of pages, date, and
transmission time of each document. When printing or deleting documents in memory, specify a
document by its transaction number.
1 Press the FAX button, then press the Menu button.
2 Press the [ or ] button to select MEMORY REFERENCE.
3 Press the OK button two times.
The memory list is printed.
�� Printing or Deleting a Document in Memory
1
Press the FAX button, then press the Menu button.
2 Press the [ or ] button to select MEMORY REFERENCE.
3 Press the OK button.


Hope this helps!

-- RT

PS - If useful, don't forget to vote!

Aug 02, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Can't send or receive faxes on my mx310


the printer has a fax modem either on board or on its own.the board is faulty.

Jun 22, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Hi my canon mx310 will not fax any ideas


disconnect all equipments using the phone line (everything)
connect the fax directly to a wall jack (a working one)

Send a one page black and white text fax to 1-888-473-2963

When your fax is received by the Test Fax Service, a return fax will be generated to you within five minutes confirming that fax was received. This verifies that you can both send and receive a fax with your fax machine.

Nov 25, 2008 | Canon MX310 Office All-In-One Printer

1 Answer

I can send faxes, but not receive them on Canon Pixma mx310


Do you have the phone you are answering with connected through the fax machine? If you have the machine set in 'tel priority' mode, the machine will not begin receiving a fax until you press 'FAX' and the 'color' or 'black' button. Alternatively, if you have your phone connected to the 'telephone' jack on the machine (next to the 'L' jack), you can press '2' and '5' on the telephone keypad to turn the machine on in fax receive mode.

Oct 15, 2008 | Canon PIXMA MX310 All-In-One Printer

2 Answers

Setting up fax machine to receive


Receive Mode Setting
On the operation panel, press the following buttons to select the appropriate receive mode.
  1. Press <Fax>.

  2. Press <Menu>.

  3. Press the right or left arrow button to select [Receive mode set], then press <OK>.

  4. Press the right or left arrow button to select the receive mode that best suits your needs, then press <OK>.


    FAX ONLY MODE: When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only.

    MANUAL MODE: When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually.
    ANS MACHINE MODE: When you want to receive voice messages on your answering machine and receive faxes automatically.
    FAX/TEL AUTO SW: When you want to receive faxes automatically as well as voice calls.
    DRPD: When you have subscribed to a DRPD service with your telephone company.

  5. Press <Stop/Reset> repeatedly to return to fax standby mode.

Sending Methods Sending From Your Machine (Memory Sending)
  1. Load the document on the Platen Glass or the ADF.

    05sj00199_01.jpg
    Sending from the platen

    Important: When sending a double-sided document, set the document on the Platen Glass. You cannot scan double-sided documents from the ADF.


    mp830_adfguides.jpg


    Sending from the ADF

    *MP830 shown

  2. Press <FAX>.

  3. Adjust the settings for your document as necessary.

  4. Dial the recipient's number using the numeric keys or speed dialing.

  5. Press <Color> for color sending, or <Black> for black & white sending.

    • When the document was loaded on the Platen Glass:

      1. When the following message is displayed, load the next page on the Platen Glass.

        nextpagelcd.gif

        If you have only one sheet to scan, press <OK>..
      2. Press <Color> to send in color, or <Black> to send in black and white.

        IMPORTANT: If you do not press the same button you pressed in step 5, the machine does not start scanning.
      3. Repeat steps 5a and 5b to scan in all pages of the document.
      4. Press <OK>.

    • When the document was loaded in the ADF:

      The machine starts sending automatically after the document is scanned in.

      Note: Color sending is available only when the recipient's fax machine supports color faxing.
  • To cancel sending before sending a fax, press <Stop/Reset>.
  • To cancel memory sending while sending a fax, follow any instructions on the LCD after pressing <Stop/Reset>.
  • If the document remains in the ADF after pressing <Stop/Reset> during sending a fax, press <OK>. The remaining document is automatically fed out.

Sending From Your Machine (Manual Sending)
Use manual sending when you want to talk to the recipient before sending a document, or if the recipient does not have a fax machine that can receive automatically.
Caution:
  • With manual sending, you cannot use the Platen Glass to send documents.
  • You will need to connect a telephone to your machine if you want to talk to the recipient before sending a document.
Follow this procedure:
  1. Connect a telephone to your machine if you want to talk to the recipient before sending a document

  2. Load the document in the ADF.




    mp830_adfguides.jpg
    Sending from the ADF

  3. Press <FAX>.

  4. Adjust the settings for your document as necessary.

  5. You can lift the handset if one is connected to the machine.

  6. Dial the recipient's number using the numeric keys or coded speed dialing.

  7. Talk through the handset to the recipient. (If you hear a high-pitched signal instead of the
    recipient's voice, go to step 9.)

  8. Ask the recipient to set recipient's fax machine to receive faxes.

  9. When you hear a high-pitched signal, press <Color> for color sending, or <Black> for black & white sending. Then hang up the handset.

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