Question about HP Photosmart C5180 All-In-One InkJet Printer

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How do i fix a printer documentation, error oxc19a0021

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In most cases when the HP02 cartridge is not recognized, or has poor connectivity, you will normally receive an "Unrecognized Cartridge" or "Cartridge Problem" error message with a big RED X; in most cases (like 99.3%) the smart chip needs to be replaced with a new one - please note the chip life has 25 month expiration window from the time the HP02 (or 363 in the UK) cartridge is initially installed into the printer. Click here for more information when using refilled ink cartridges or general printing problems using any HP02 ink cartridge: http://inkjet411.com/?page_id=1372

If you observe an INK SYSTEM FAILURE message then the permanent PRINTHEAD may be electrically damaged (unfortunately it is not replaceable; you can verify this by performing the following):

To bypass INK SYSTEM FAILURE message please see the HP Printer Diagnostics Tests file (pdf) for instructions: http://inkjet411.com/?page_id=1813

Verify the permanent built-in PRINTHEADs electrical performance inside this legacy printer model by running the TAP 43 diagnostic test (either one of the procedures below applies to all printers which use HP02 or HP363 ink cartridges): For additional HP02 support information, please visit our HP02 system support page which includes videos of everything mentioned below: http://inkjet411.com/?page_id=1372

A.HP02 ink-series printers with KEYPAD (i.e. keypad numbers 1-9)
Tap 43 PRINTHEAD Health Diagnostics:
Video Procedure: http://inkjet411.com/?page_id=2391

    1.Press * and # keys simultaneously.
    2. "Enter Special Key Combo" will be displayed.
    3.Press 123 to display the 'Support/Service' menu.
    4.At 'Support/Service' menu, click the Right Arrow 3 times until Special Reports menu is displayed.
    5.Select Ok, then click Right Arrow 2 times until the 'print-mech button tap' menu is displayed.
    6.Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you need to decrease numerical count.
    7.Select Ok. The test page prints.
    8.Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (if part is still available). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
    B.HP02 ink-series printer models that DO NOT HAVE a KEYPAD:
    Internal Test Print:
    1. Press the Menu button, press the Right Arrow button to select 'Tools', and then press 'OK'.
    2. Press the Right Arrow button several times to select 'Print Test Page', and then press 'OK'. The test page prints.
    Tap 43 PRINTHEAD Health Diagnostics - See Video Procedure: http://inkjet411.com/?page_id=2377

    1. Turn ON the printer.
    2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.
    3. Release both buttons.
    4. You will see a new screen that says, "Enter Special Key Combo"... The Key combo is: press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"
    5. Scroll through the menu by pressing the right arrow button until the display says 'Special Reports'.
    6. Select Ok, then press the arrow button until the 'print-mech button tap' menu is displayed.
    7. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed.
    8. Select Ok. The test page prints.
    9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is not replaceable). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.

    NOTE: Costco USA/Canada, Fry's Electronic's, Microelectronics (along with some Best Buy stores in Canada) provide a top-notch refilling/chip re-programming service today...check it out:

    http://www.costcoinkjetrefill.com/pricing


    For additional and advanced HP printer diagnostics, please visit: http://inkjet411.com/?page_id=1813

    To help solve other HP02 ink-series printer/printing related issues please visit http://www.inkjet411.com

Posted on Dec 04, 2013

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4 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

Hi there,
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Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

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Posted on Jan 02, 2017

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  • 794 Answers

SOURCE: HP Photosmart C5180 All-in-One Printer:

Hi hp_dis,

This error represents a failure on the printer itself. HP considered it a total hardware failure and the unit had to be replaced, as it was unrepairable in the field and parts to repair them are pretty non-existent for ordering. Here's the link from HP about this specific problem and you may need to contact them directly if the machine is still under warranty so they may help you with the replacement of your machine.

Hope it helps.

Thank you for using FixYa.

Posted on May 04, 2011

ghost2233
  • 3606 Answers

SOURCE: my printer must be turned off and on after each print job. How do I fix this?

That represents a failure within the printer itself, it has nothing to do with the software, driver, computer, etc...

HP considered it a total hardware failure and the unit had to be replaced, as it was unrepairable in the field and parts to repair them are pretty non-existent for ordering.

Here is a link for the error on your particular printer:
http://h10025.www1.hp.com/ewfrf/wc/docum...

But, in the end, it usually came down to printer replacement.

Best of luck.

Posted on Nov 18, 2012

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1 Answer

My printer must be turned off and on after each print job. How do I fix this?


That represents a failure within the printer itself, it has nothing to do with the software, driver, computer, etc...

HP considered it a total hardware failure and the unit had to be replaced, as it was unrepairable in the field and parts to repair them are pretty non-existent for ordering.

Here is a link for the error on your particular printer:
http://h10025.www1.hp.com/ewfrf/wc/docum...

But, in the end, it usually came down to printer replacement.

Best of luck.

Nov 18, 2012 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

I have an HP c5180 and i am getting an ink system failure reading Error oxc19a0021


Hello and Welcome!

The error
oxc19a0021 is mostly occurred in HP printers
To solve the error code
oxc19a0021,Follow the given steps

  • Reset the printer without turning off the printer, disconnect the USB cable from the rear of the printer
  • Remove the cartridges from the printer
  • Wait for the 'Insert Cartridges' message to display on the control panel
  • Disconnect the power from the back of the printer
  • Now wait 60 seconds
  • Now reconnect the power If the product does not automatically turn on, press the Power button
  • Reinsert the cartridges, and then close any open doors on the printer.
  • If you receive a prompt to print a calibration page.Print it
  • Reconnect the USB cable to the port of the printer & then try printing again
Error will automatically remove.
But if u face still this error then printer service required.
In that condition best option is to Contact HP Service Provider

I hope this solution helps you
Thank you for using FixYa

Aug 06, 2011 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

HP Photosmart C5180 All-in-One Printer: Error oxc19a0021


Hi hp_dis,

This error represents a failure on the printer itself. HP considered it a total hardware failure and the unit had to be replaced, as it was unrepairable in the field and parts to repair them are pretty non-existent for ordering. Here's the link from HP about this specific problem and you may need to contact them directly if the machine is still under warranty so they may help you with the replacement of your machine.

Hope it helps.

Thank you for using FixYa.

Dec 10, 2010 | HP Photosmart C5180 All-In-One InkJet...

2 Answers

Error 49


If the error can be reproduced, use the following sections of this document:
  • Product-specific documentsProduct specific document are available on the HP support website at the following url http://welcome.hp.com/country/us/en/support.html. Select your product and use the search string Product specific 49 errors to locate your product specific 49 error troubleshooting document(s).
  • Clearing the error
  • Validating the firmware
  • Stack Trace Random error troubleshooting
  • Hardware troubleshooting (if applicable)
Power-cycle doesn't eliminate errorIf the error cannot be eliminated by a power-cycle, use the following sections of this document.
  • Product-specific documentsProduct specific document are available on the HP support website at the following url http://welcome.hp.com/country/us/en/support.html. Select your product and use the search string Product specific 49 errors to locate your product specific 49 error troubleshooting document(s).
  • Clearing the error
  • Hardware
Feature-specific errorThe error has been narrowed down to a specific feature.
  • Product-specific documentsProduct specific document are available on the HP support website at the following url http://welcome.hp.com/country/us/en/support.html. Select your product and use the search string Product specific 49 errors to locate your product specific 49 error troubleshooting document(s).
  • Validating the firmware
  • Software, Sending, Faxing, and environmental troubleshooting
  • Stack Trace Random error troubleshooting

Nov 03, 2010 | HP LaserJet CM1017 MFP All-In-One Color...

5 Answers

Printer error see your documentation


My printer appeard "PRINTER ERROR SEE YOUR DOCUMENTATION" on the printer's panel, I turn the printer off an then put it ON but still the message is coming again. So I cannot printer or do anything. How can we solve fix this problem?

MY printer model is: EPSON STYLUS OFFICE TX300F

Jul 24, 2010 | Epson LX-300 Matrix Printer

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