Question about Brother MFC 7420 All-In-One Laser Printer

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Message on brother MFC7420 "back door open" when it's not

Had a paper jam, removed the jammed paper but Brother MFC 7420
massage remains on and does not cancel or reset printer for normal operation

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Actually, you need to double check the back cover and front cover, open them all to check all paper jam.
Besure to check the back cover, normally all paper jam is from the back.
be sure to close the front cover at the last cover to close.

Posted on May 29, 2009

  • elia sanchez Apr 27, 2013

    THanks, I was able to remove the paper from the back.

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  • 1 Answer

Open the top cover also and close it
then press start

Posted on Apr 01, 2009

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Posted on Jan 02, 2017

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1 Answer

Paper jams brother mfc 7420


Paper Jams are routinely caused by bad roller in the printer. The Heat of laser printers can render these rubber roller pretty useless in a couple of years or less if you print often. If you have recently replaced the drum (according to the recommended print output number), Then If an $80 dollar roller + labor is worth it to you, go for it, otherwise buy a new printer and Brother gives the best ink value per page. hope this helps.

Jan 28, 2013 | Brother MFC 7420 All-In-One Laser Printer

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Back cover open how do you fix this?


If you turn the printer off and then back on with a paper jam in it you will get this error message instead of a paper jam message. To clear the paper jam from the back of the printer read the instructions from here: http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000600/000096/faq000696_001.html?reg=us&c=us&lang=en&prod=mfc7420_all&Cat=11

Feb 07, 2011 | Brother MFC 7420 All-In-One Laser Printer

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How to fix -saying ,close back cover ,and there is no open cover it does not work at all


If you turn the Brother printer off and then back on with a paper jam in it you will get this error message instead of a paper jam message. To clear the paper jam from the back of the printer read the instructions from here: http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000600/000096/faq000696_001.html?reg=us&c=us&lang=en&prod=mfc7420_all&Cat=11

Feb 06, 2011 | Brother MFC 7420 All-In-One Laser Printer

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After a paper jam, the printer LCD come up the back cover is open.i have secured it tightly. and clean up in side. but nothing is happening.


When you turn the printer off and back on again with a paper jam in it you will get this error message instead of a paper jam message. To clear the paper jam from the back of the printer read the instructions from here: http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000600/000096/faq000696_001.html?reg=us&c=us&lang=en&prod=mfc7420_all&Cat=11

Jan 12, 2011 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

Close the back cover, the back cover open


If you turn the printer off and back on again with a paper jam in it you will get this error message instead of a paper jam message. To clear the paper jam from the back of the printer read the instructions from here: http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000600/000096/faq000696_001.html?reg=us&c=us&lang=en&prod=mfc7420_all&Cat=11

Nov 25, 2010 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

Paper jam rear, open back cover. Paper jam has been removed but message is still there and not allowing printing


Hi Good day!!! Turn off your brother and check the back cover be sure to close it. after that turn back on your brother.
Thanks for using FixYa
Don't forget to vote thanks

Nov 04, 2010 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

PAPER JAM MESSAGE APPEARS WHEN THERE IS NO PAPER JAM


Please follow the directions below to clear the paper jam error orincase there is one somewhere.

Turn off the Printer. Remove the drum and toner from the front cover. Remove the toner from the drum. Look inside machine incase of possible paper jam. Open back cover and paper tray incase of jam. Close all doors and put toner and drum back in machine. Turn on the printer, and see if the error message is gone.

Apr 04, 2010 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

Brother MFC 7420 keeps saying - back cover open - close thre back cover? How do I reset the printer orf find the underlying fault?


First be sure you close the back cover and remove all the jammed paper. after that, turn off your printer for 1 min to see is it okie.

Jun 10, 2009 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

''Back door open, please close back door'' - back door is closed


This Error Is Reoccurring On All These Units Open Close Back Door Then Unplug For 30 Seconds And Then Plug It Back In. Check For Error.

The Brother Website Says To Check The Paper But Almost All Of These People Have Checked For Paper Problems And For Jams With No Result.

Jan 14, 2009 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

I have a Brother MFC 7420 with a bad paper jam in the back


white knight to the rescue. the back door is quitew tight to open. pull it open with a firm **** of the hand.there you will see the paper jam. pull the paper out slowly as not to break the paper sensor in the back. let me know how it went. brother tech

Dec 10, 2008 | Brother MFC 7420 All-In-One Laser Printer

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