Question about Avaya Lucent Partner 616 Phone

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I have a Partner-18 and need to reset the password for a user

Previous employee retired without leaving password for his partner-18 office phone. New employee has messages on phone and cannot retrieve them.

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  • Anonymous May 11, 2010

    You will need the default admin password. It depends on which voicemail you have as to what the admi password is.

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Delete the mailbox for this extension then re-create entire mailbox.

Posted on Aug 02, 2010

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Related Questions:

1 Answer

I need to reset a password from a previous employee on a Partner 18D.


Which voicemail is it?
If you log into voicemail, it will tell you...."Welcome to Partner...."

When you get that figured out, let us know.

Feb 09, 2010 | Avaya Corded Phone avaparp18d

1 Answer

An employee just left I I have inherited their phone and extension. How do I access the voicemail system, to set up my voice mail on a partner 18 Avaya? Thanks!


You need the admin password to reset the VM user mailbox. This is the Vm admin pass code, If this has been changed you are out of luck. I can reset the pass code for 25.00 remotely,

Jan 19, 2010 | Avaya Lucent Partner 616 Phone

1 Answer

Have the Lucent MLX-5D, employee has terminated


You will need to login to the Admin part of the voicemail and reset the password.

Do you know how to do this?

Oct 13, 2009 | Avaya Lucent Partner 616 Phone

1 Answer

Old Password???


Are you referring to the voicemail password?

Which Partner Voicemail are you referring to?

When you dial into voicemail, what does the lady say....

Jun 23, 2009 | Avaya Lucent Partner 616 Phone

1 Answer

I HAVE A LUCENT partner 18D PHONE AT MY OFFICE.


What voicemail do you have currently?? When you dial into voicemail, what does the voicemail lady say? "Welcome to Partner......."??????? Need to know that first.

Jun 04, 2009 | Lucent PARTNER18 Corded Phone

1 Answer

How do I change the voice mail greeting on my Avaya Partner 18 ?


I'm kinda new here, but why doesn't anybody say WHAT SYSTEM THEY HAVE????? It's kind of like saying I got a GM car. Uh..... Corvette or is it a Lumina?

ANYWAY, I'm presuming a Partner.

You better hope the previous guys left you the password.

Go to a station, dial 777 to get to the VM.
99# should prompt you for the password. Try 1234 or 1111.
If you get in, just listen for the prompts to guide you.
Good Luck

Apr 30, 2009 | Avaya Partner 18 Eurostyle 18D telephone

1 Answer

How do you change passwords without knowing previous passwords in order to change voicemail greeting??


Actually, even as a technician, you will never know the origonal password.
But you can get in to reset the existing password back to 0 0 0 0.

There are a couple of steps; depending on your voicemail system, voicemail's are done differently, but try this first.

got to a M7310 set
-> dial FEATURE 9 8 3
-> password: 1 0 2 0 0 0 0
-> you should now see ADMIN and under that MBOX, AA, OTHR
press MBOX
-> press CHNG
-> dial the extension of the phones that you need changed
-> you should now see PASSWORD and under it RESET, press RESET (This resets the mailbox back to 4- zero's)
-> hit the * to back up and repeat fopr all the other extensions.
-> hit RLS after all is done and voila... you have now changed those passwords to those mailboxes.

Now when the new users dial F981 at their desks, and dial 0 0 0 0 the first prompt they get is pleasde change password.

Apr 15, 2009 | NorStar Meridian M7310 Phone

1 Answer

Hello i have a lucent partner 18d and need to reset password and don't know how can you help me???


Which Partner voicemail do you have? What password do you want to reset? A user or a admin????

Dec 30, 2008 | Avaya Lucent Partner 616 Phone

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