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Magicjack troubleshooting I bought MJPlus and can not just connect it to an electrical outlet bypassing my computer as I think I did not get a small strip that is missing??

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You need a usb power adapter .

Posted on Jun 28, 2014


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Posted on Jan 02, 2017


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How to renew my magicjackgo

Nowadays people are troubled with various technical issues at various times, one of them is MagicJack. It is a tiny, economical device that allows you to bypass traditional phone services and make calls over internet. In the world of MagicJack's voice over IP (VOIP), you can call on any number through this device. Call Magic jack support number 1-844-727-3625 toll free.

If you need technical assistance for MagicJack Support, we are here to help you. We provide quick solutions for MagicJack issues.We can provide you complete information and any queries regarding MagicJack.

We are available 24x7 for any technical problems relating to the MagicJack Device
( MagicJack Support Phone Number )

For Immediate Onsite or Remote Assistance
Call US: 1-844-727-3625 Toll-Free


Dec 18, 2015 |

2 Answers

Why will my magic jack work plugged into the wall outlet?

This is a common problem with the magicjack. It works when plugged into a USB port on the computer, but not when plugged into an AC wall socket.

The separate power converter module has failed.
When the magicjack is plugged into your computer USB port, it is getting power directly from the 5 volt source in the USB port.
In order to use AC wall current to power the magicjack, a power converter module is needed. That module contains a transformer and rectifier that coverts 115V AC into 5V DC. That module is no longer supplying 5V to the magicjack.

Tech section - you can probably skip this part:
The problem is poor quality low ESR electrolytic capacitors in the power module. ESR is Equivalent Series Resistance. A low number is good, high is bad. The ESR of a capacitor is measured with an ESR meter.
The 5V output of the power module measured only 3.5V. I took the power module apart to to trouble shoot. I found two 220uF 10V capacitors that were labelled "Low ESR" (C8 and C9). I measured the ESR of these caps and C8 measured 1.5 Ohms. I replaced the C8 cap and it fixed the problem. 5V output was restored.

I do not recommend repairing these power modules. I did it out of curiosity. These modules are very cheap.
Magicjack is aware of the problem and offers a replacement. To contact them, go to and go to "support". They will ship you a new power module for about $5.50. Some people have reported that the replacement modules from Magicjack are no better than the originals and have had repeat failures.
Consider getting a power module from another source. There are lots of AC to USB power converter modules available on Ebay for only a few dollars. Search Ebay for "magicjack power adapter".
will-magic-jack-work-plugged-into-wall-mbz13odsyguuiirp1214tyyc-2-0.jpg will-magic-jack-work-plugged-into-wall-mbz13odsyguuiirp1214tyyc-2-1.jpg

Oct 27, 2014 | magicJack Two, 2 Magic Jack Plus Voip...

1 Answer

If I take my magic plus o Bangkok do I need a computer to make it work or can I just plug t into an electrical outlet (with a converter)?

With the MagicJack Plus you do not need to connect it to a computer. For power you will need to plug it into an electrical outlet with the adapter. Remember that you will need to plug it into a Internet Network Connection such as a router (via an Ethernet cable which you might want to carry with you); and naturally a telephone.

Sep 09, 2014 | Computers & Internet

1 Answer

Www magicjack comfaq

Try moving your Magicjack to a separate outlet away from any
other electrical lines.

Jul 25, 2014 | magicJack Plus Pc To Phone Adapter

1 Answer

No fail tone my magic jack plus is not connected to a computer, it is going through my router which is plugged into my motem. I have disconnected the power from all devices and then restored power to each...

Without a computer:

1. Plug the magicJack into the power adapter that has been provided
2. Plug the Ethernet cord that has been provided into the magicJack
3. Plug the other end of the Ethernet cord into your modem our router
4. Plug a telephone into the magicJack
5. Plug the power adapter into a power outlet
6. Visit on your computer, tablet or smartphone
IMPORTANT: Your computer, tablet, or smartphone MUST be connected to the same network as the magicJack to be able to register
Item 6 is what you appear not to have done, in order to get dial tone.
Item I

Apr 17, 2014 | Computers & Internet

1 Answer

Magic Jack frequently loses connection even though it should stiil work when offline

To use without computer plug ethernet cord into magicjack otherend into router plug phone in to magicjack plus plug magic jack plus int power adapter plug power adapter into power outlet should work but does not no calls in or out in reverseorder and has to be online with internet conection .

Dec 27, 2013 | magicJack Plus Pc To Phone Adapter

2 Answers

I have an account how can i set it up on this computer

Check the Internet is live by logging on to the magicjack website.

VoIP Phone Service Internet Home Phone Service Providers magicJack

Then plug a telephone into the magicjack device.

Then plug the magicjack device in to the USB port. It should then log on to the internet and download any required software.

If you have the internet, but magicjack was not able to get through contact Customer support through the website.

International VoIP Phone Service Customer Care Support magicJack

Apr 04, 2013 |

1 Answer

I purchased a magicJack and it will not work from usb outlets of my computer

Check you are connected to the internet first, then plug in the telephone to the magicjack device, then plug it into the USB port.

Oct 07, 2011 |

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Oct 15, 2019 | The Computers & Internet

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