Question about Schlage BE365-PLY BE365PLY626 Satin Chrome Electronic Security Keypad Elect

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Mine quit too

I installed the new lock (BR365) right after Christmas. It worked great until it quit yesterday. No warnings. No blinking lights. It's dead. The battery checked out good. I tried two new ones, and checked all the wiring. With no solution in sight, I will call their 800 number in the morning.

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6ya6ya
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Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

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Good luck!

Posted on Jan 02, 2017

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SOURCE: Schlage electronic keypad lock doesn't work

I have the same/similar problem. I called the company 888 number. The customer rep promised to send me a new one. good luck

Posted on Jun 09, 2009

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  • 963 Answers

SOURCE: The lock quit working (no

Reprogramming BE 365:

This link will take you to the page you need, to get started:

http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspxThen scroll down to this heading on that page:
Electronic Security-Keypad Deadbolt BE365
There's a wealth of info under that heading. You will be able to see a PDF file of the original print instructions, as well as a video of how to install the lock. This is useful because there should be a sticker to be found on the backside of the keypad, with the code number that you need to reprogram the lock. This installation video (second item down) will be useful to allow you to disassemble it and view the sticker. This is also a great time to change the 9-volt battery!
The seventh item under that same header is a video which walks you through how to reprogram the keypad to your new code, using that program code that you found on the backside of the keypad.

Here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837


Good luck!

Posted on Apr 18, 2011

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