Question about Microsoft Xbox 360 Console

59 Answers

Xbox 360 will not read games or dvd's

The xbox will play music, but not games or dvds.  When you insert the disc, it just sits there doing nothing or "open tray".  I have tried to clean the lense with alcohol and qtip, but it did not help.  Do you know a quick fix?

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  • Anonymous Nov 08, 2007

    IT WILL NOT READ ANY GAME...

  • Gawkhadagirl Nov 08, 2007

    My xbox 360 sometimes says open tray when i have a game in, or it will say play dvd when i have halo 3 in, i also have to eject the tray alot and once in a while it will play the game. I also noticed my cd's come out with more scratches everytime i look at them. I have taken it apart and cleaned lense with alchol and q'tips, worked beter for a little while, then i took out screws holding cd rom case to releive stress on cd, worked for a little while, but now i don't know what to do other then buy a new xbox cd drive and hope for the best.

  • Anonymous Nov 08, 2007

    i had last month a console upgrade since then i must restart the console over and over again to play a game

  • Anonymous Nov 15, 2007

    my 360 won't read games it always says play dvd

  • jeremiah101 Nov 15, 2007

    my xbox 360 wont play 360 games

  • Anonymous Nov 21, 2007

    my 360 will only play cd's and wont play dvd's or gamnes i put them in and it says open tray like theres nothing in it

  • Drayos Nov 21, 2007

    My xbox 360 will play original xbox games but when i put a 360 game in it it say i must put it into a xbox 360 to play it. what do you guys suggest i try?

  • Dawghorn Nov 22, 2007

    I have had mine since first run in 2005. I bought as part of a special purchase for Dell employees. I have had zero issues until now with the multiple reboots to get it to read the disk. It tells me that to play this disc, put it in an Xbox 360 console...IT IS in a 360 console

  • Anonymous Nov 22, 2007

    x box 360 will not recognize disc

  • Anonymous Nov 23, 2007




    mine is weird when i put a game disc in it says ''to play this disc put it in a 360 console''. its pissing me off cause i got a new game today and i cant play it!


  • Crowsinner Nov 25, 2007

    Mines the same it makes a scratching noise and says reading untill a while then it says "Open Tray'

  • Anonymous Nov 26, 2007

    I want to know if i buy a new dvd drive... obviously the same kind as the previous one... will it work like new..i am having a lot of trouble with my 360 it doesnt want to read the disk it just says reading then open tray, over and over i open and close it until finally some how it recognizes it. I have cleaned the lense with windew streak free there was no change..I know people are having problems just like me please Reply asap..Thank YOu
    MR CLEPTO

  • Anonymous Nov 26, 2007

    i just got my 360 sent in and "fixed". i just bought assassins creed which is brand new and now my new 360 wont play it that stupid disc is unreadable comes up..!! how do u fix this

  • supersteve Nov 27, 2007

    my xbox 360 wont play any of my games it says un playable for all my games

  • Anonymous Dec 01, 2007

    my 360 wont play anything i put in it

  • werewolf Dec 02, 2007

    it wont readgames only cds and when i put in fight night round 3 it thinks it is a dvd sumtimes it works

  • Anonymous Dec 02, 2007

    The xbox will play music, but not games or dvds.
    When you insert the disc, it just sits there doing nothing or "open
    tray". I have tried to clean the lense with alcohol and qtip, but it
    did not help. Do you know a quick fix?

  • Anonymous Dec 03, 2007

    grinding noise. wont read any disks.

  • Anonymous Dec 03, 2007

    this is the first and last xbox i will ever own. what a heap!

  • Anonymous Dec 04, 2007

    guys...i put a game in and it says play dvd so i play it and it says please put in a dvd or xbox disc....and i retry like 1000 times...and it loads....then freezes (rarely) in game.....ive also had some xbox live problems...i think it was actually my internet....

  • Anonymous Dec 04, 2007

    zzz i want to play

  • Anonymous Dec 06, 2007

    I can watch dvds on the 360 but, it will not play any games.

  • j-man911 Dec 08, 2007





    my xobx 360 never loads the games even if they are new and clean or scratched





  • Anonymous Dec 09, 2007

    It wint read all it says open tray.

  • mez85 Dec 10, 2007

    we have had this problem fixed once by microsoft. it took them 3 months to get the console back to us, after telling us they'd lost it, and then accusing us of never having owned a 360 in the first place and trying to score a free one. and we sent it back through the store we bought it from (which my partner worked for at the time)! they then sent it back saying "it may or may not be your console, and it may or may not have been repaired". thank goodness it came back working. now 6 months down the track we have no warranty and same problem. wont play dvds, and when we put in games it says "to play this game please insert it into an xbox 360 console", thats if it reads at all. i really dont want to send it back to microsoft, because they're just gonna lose it for 3 months again and not repair it. their technical support is the worst i have ever come across.

  • seanh Dec 11, 2007

    I am also experiencing the "Insert this game into an Xbox 360" error message now. I bought the unit about a year ago and was completely happy with it until just last few days. I have finished Halo 3 after some long nights with friends so I know the console was working fine. After the fall dashboard update my XBox now will read and start my games only after opening and closing (and sometimes powercylcing) the tray about 10 times.



    It also chewed up my first NFS Most Wanted CD when it was standing vertical almost like to drive "let go" of the disk. What a noise that was. Ran the disk into GameStop and the guy says "I don't care if this display model is vertical, lay it down and don't do that again." ;-)



    Well ventilated, well powered, stable stand that it is on.



    Please tell me I don't have to send it in? What is this about a magnet on top?

  • lllblitlzlll Dec 11, 2007

    my XBox 360 will not read any games. it says open tray or unreadable disk.

  • ballaches Dec 13, 2007

    to play disc put in a xbox 360 console. Mine works after opening and closing the tray 10 to 50x's. It all started after I bought Halo 3, no I have the same problem with all games. MS sent me a coffin and I keep putting off sending it because the last time they took 9 weeks. Being it's the holidays, UPS is swamped and I will never see it again. I have 20 days to send it in.



    It's starts after cooling overnight



    I've tried laying the console horizontal but nothing has changed.



    I hate MS but enjoy Halo3.



    Are there anything being done about the inconvienence?



    Also Hiatachi HD, I can tell by the tray (which wont open if no disc inside)

  • inukeyoo Dec 14, 2007

    i cant play any of my xbox 360 games, it keeps saying open tray.... but when i put in an xbox game such as halo 2 it works fine >.>

  • tmas Dec 17, 2007

    i would enter a game and it says its reading then it says open tray i took it apart to see if there were any problems and it looked practically new

  • izedflamez Dec 18, 2007

    my x box won't play 360 games or dvds it sucks i don't know how to fix it plus im not sure if its covered by warranty

  • Anonymous Dec 18, 2007

    when i put the game in it starts to spin and then stops then tryes agean then stops and says DISK OPEN.

  • Anonymous Dec 19, 2007

    Reads as dvd. Cant read disk

  • jjones3980 Dec 20, 2007

    mines just bein gaay as fuck lol

    it will not read tha disc at all i was tryin to play madden 08 and it just shutdown and i turned it back on and it went to tha dashboard and made a funny sound

  • shotz xp Dec 21, 2007

    Well when I put a game or music cd in it always says "open tray" and i clean the game, or cd and i still get the "open tray" saying so what else do i need to do to fix it.

  • party boy Dec 23, 2007





    my xbox will make some funny noises and the when reading the disc it will stop and say open tray





  • Anonymous Dec 23, 2007

    I put a game in and it says on the dashboard at the bottom "Open Tray"

  • Dial_up2335 Dec 23, 2007

    everytime i try to play Halo 3 i get a message that says play dvd i looked at the disk and compared it to others and the Halo 3 disk is thinner around the edges.... and some what mealted on the inside? i dont know what i should do but it is giving the messages with my other games also...... as soon as i stopped playing halo for 3 days the message went away..... if any1 has found a solution tell me PLEASE

  • C-Note0808 Dec 23, 2007

    I put in halo 3 and my xbox360 started making weird noises and now it will only play cd's and dvd's sometimes and I don't know what to do

  • Anonymous Dec 23, 2007

    Xbox 360 will not read games or dvd's problem

  • Anonymous Dec 24, 2007

    Mine play cds but not games or dvds.What a P.O.S!!!!MS If you can't build it right the 1st.time don't sell it.I'm going back to PLAYSTATION.

  • Anonymous Dec 24, 2007

    xbox will not read games

  • Anonymous Dec 26, 2007

    Same old problem - it won't read the DVD.
    POS.

  • howy66 Dec 26, 2007

    Son just got his xbox 360 xmas and to his much anticpated surprise everything worked fine until he shut it off annd went to start it up again and now it wont read any games or dvds...I guess Santa is making a trip to Wal-mart tomorrow. I had the same bad luck with a first gen xbox. When will my luck change with microsoft game consoles?...Merry Christmas everyone.

  • Anonymous Dec 26, 2007

    i put my new tony hawk game in and it says "this disk is unreadable"

  • Anonymous Dec 26, 2007

    my x box is playing and im getting sound but no picture

  • STIeater Dec 26, 2007

    when I enter the disk in it try's to read it but all it does is make the noise like it sounds like its winding up but its like it wont catch or something. I don't know but then it says Unplayable Disk. It does however play movies

  • Anonymous Dec 27, 2007

    When I put a game in my xbox 360, it makes a wierd buzzing sound for a sec, then says it's reading the game/DVD, but ends up "Please insert game or DVD" WHAT CAN OR SHOULD I DO??!!??

  • Cwillikers Dec 27, 2007

    When I put a game/DVD into my xbox 360, it makes a wierd buzzing sound, then doesn't do anything. On the Dashboard it says its reading, then stops and ask me to put in a game. PLZ HELP!! WHAT DO I DO

  • jeremiah perry Dec 27, 2007

    my xbox 360 wont play cds ,games, or dvd sometime my tray wont even come out.

  • Bogi Olsen Dec 28, 2007

    The xbox will play music, but not games or dvds.  When you insert the disc, it just sits there doing nothing or "open tray".  I have tried to clean the lense with alcohol and qtip, but it did not help.  Do you know a quick fix?

  • Anonymous Dec 29, 2007

    insert game or dvd and it says "reading" and then says open tray.

  • Anonymous Dec 29, 2007

    wenever i put o game into the tray and close it, it always says open tray.... what do i do



  • Anonymous Dec 30, 2007

    I have two 360;s of which think they are something else , when i insert a game they will either say reading for adges, has someone hidden small books somewhere ? . or they show a message in several languages on the screen saying insert into an x box 360 . I am not sure if it is a problem with the drives or a problem on the mother board as i have cleaned the lenses and swoped the drives of each to try and risolve the problem ?

  • Anonymous Dec 31, 2007

    My 360 will not play any games or dvd's, It will only play music. I have tried to open the 360 to find out what was the problem but I could not figure it out. I need help and fast!

  • crow32 Dec 31, 2007

    i put a game or dvd in and i hear a buzzing sound and then it says open tray or insert game, dvd, or cd

  • crow32 Dec 31, 2007

    when i put a game or dvd i hear a buzzing sound then it says open tray insert game,dvd,or cd

  • cluelessmom Jan 01, 2008

    yes i have the same problem it will not read the disk

  • mitch92d Jan 02, 2008

    i put the game into the chamber, it takes it, read for like a second and then says open tray

  • Doug274 Jan 02, 2008

    When any game is put into the console it says that it is an unreadable disc it says that with every game i have.

  • goalie66 Jan 04, 2008

    My xbox 360 will play CD's but not DVD's, any ideas?

  • diego3889 Jan 04, 2008

    Same problem. I place a game or a DVD in the drive, then it reads for a few seconds and says "Insert game, DVD, or CD in drive"

  • Shel9911 Jan 06, 2008

    Same issue...playing just fine..then nothing. Game in the tray...and screen starts reading..then says open tray. Won't play the game or dvds.

  • Anonymous Jan 08, 2008

    My damn Xbox 360 won't read Discs or DVDs, says unreadable disk

  • Wildman26x Jan 10, 2008

    Ihave a 360 that works good it does everything smoothly plays dvds cd xbox games but will not play 360 games. Ive took the hole systom apart and cleaned it and took the dvd rom drive apart and cleaned it but still no luck. what can i ty.thank you

  • Cameorn Wall Jan 13, 2008

    My xbox 360 will not read any games! it sits there for about a minute saying its reading but then it just says open tray! how do i fix that?

  • us marine 13 Jan 21, 2008

    my xbox 360 still turns on but its like a red ring of death but its not.... it still goes to the xbox360 dashboard but wont read any disc from game, dvd, to music its says "unplayable disc" or "open tray" and all my games are brand new just out of the case... like many others i have cleaned the lense and i have alsd cleaned my game disc but it still doesnt work... also on top of that every time i stick in a disc it makes wierd noises that its not supposed to make.

  • Anonymous Jan 23, 2008

    it wont read disc wont play games or dvds i can go on xbox live play games onb there but not with friends an can download things to but just cant play games or watch dvds can someone please help me.

  • masonx25 Jan 28, 2008

    when I insert a game into the tray it says " to play this disc enter it in a xbox 360 console" or it says open tray.



    if you know how to fix it tell me through email masonx25@yahoo.com

  • easy2luv81 Feb 10, 2008

    i am having the same problem with the "open tray" message

  • Anonymous Feb 11, 2008

    I put the game into the 360 and it sits there making a weird noise that i know its not supposed to make and it sits there reading it then its just says open tray...anyone know how to fix this

  • Anonymous Feb 15, 2008

    same thing but mine will play dvds just not 360 games

  • Anonymous Feb 17, 2008

    my xbox 360 will not play games or dvd says unreadable disk or open tray, but will plat music cds, I have blowed it all out with air compresser and ran a eye cleaner disk in it. still does not work

  • Anonymous Feb 17, 2008

    when I insert halo 3 into the 360 it says to put this game into an xbox 360 console.

  • hab33b Feb 17, 2008

    same problem just bought lost oddessy and now the system wont read any discs and makes a weird noise when i try to play it.

  • wooda99 Feb 18, 2008

    my xbox 360 wont play any games or dvds

  • Anonymous Feb 18, 2008

    Mine does the same, please if anyone knows how to fix it, or where to buy a new laser please tell me, or talk to me on xbox live (Deadhalo12), or send me an email to my hotmail account (jorgeantonio439@hotmail.com)

    Thank you very much!!

  • Anonymous Feb 21, 2008

    My xbox 360 will play dvds and cds but not games

  • Anonymous Feb 24, 2008

    when i put in the game/movie it just says "unplayable Disc"

  • Caliboy Feb 25, 2008

    Hi,





    I'm having same problem. My Xbox 360 is not able to read DVD's. It is just sitting in there saying that the tray is open when is not. Please help!



    Carlos

  • jayy1077 Mar 02, 2008

    same problem

  • Anonymous Mar 03, 2008

    my xbox 360 says unplayable disc

  • Anonymous Mar 07, 2008

    dvds play but no games

  • D-TONY Mar 07, 2008

    MUSIC PLAYZ BUT GAMES AND DVDS WONT.......

  • Anonymous Mar 11, 2008

    it will just say put in a xbox 360 game and it wont do any thang but play music

  • Anonymous Mar 14, 2008

    it justs shows a disc at the top left hand coner

  • wonski66 Mar 16, 2008

    i have xbox 360 will not read games or dvd's all it does it pays music and demo game i have downloaded from internet. plz help me

  • Anonymous Mar 21, 2008

    it will play dvds but not xbox games

  • magic956 Mar 26, 2008

    please help its not the magnet I already cheked that . could it be the lens or what?

  • Anonymous Mar 31, 2008

    i put a game in and it won't come on it just says no signal on the screen

  • Anonymous Apr 01, 2008

    we put a game in, and it does not read the disk. Says tray open.

  • Anonymous Apr 01, 2008

    When I put in a game or dvd, the console says that the disk is not readable. Everything else acts the same.

  • sam the ham Apr 01, 2008

    sometimes my game cds won't play and at times they do.i bought the game turok and when i try to play it the loading sign just keeps loading n then the open tray shows up n message insert x box game is there.what can i do because it seem to be happing more frequently.

  • Anonymous Apr 06, 2008

    I have the same problem,,, My xbox 360 was working fine then the white screen came up that says to play this game put it a xbox 360. It only happened a couple of times and then it was happening more and more till now it wont even show the white screen it just says open tray. what would cause it to break slowly like that... PLease Help

    my xbox 360 is out of warranty and now I have a 400 dollar paper weight.

  • johnny1shoe Apr 09, 2008

    My Xbox won't play DVDs or games, but it will play CDs. No error message comes up because it refuses to acknowledge there's anything in the drive!

  • Anonymous Apr 10, 2008

    my xbox 360 dos play music that i have save but if i put i game or movie it says insert game or movie and does not let me play it

  • Anonymous Apr 15, 2008

    We were having this problem with the xbox 360 and come to find the door was not being pulled in to make the unit closed and found had to press slightly on the door and found this to allow the disk to be read and game to be played .

  • Anonymous Apr 15, 2008

    my xbox 360 wont play games or dvds whenever i try it says unplayable disc.

  • warrior12268 Apr 16, 2008

    the xbox will only play audio disks, but not xbox or dvd disks. what do i do ot fix this without replacing the dvd-rom drive

  • Da Fenix Apr 18, 2008

    When i logged on to my 360 and tried playing COD4 and it asks to be updated.After the update it went back to the dashboard and wont even read a disc it just says open or close tray

  • Kingant1115 Apr 20, 2008

    My Xbox 360 won't read anything it just sits there and trys to read the disk but then it says open tray.

  • Baja45rs Apr 20, 2008

    xbox 360 says reading disc but then wont read it and eventually says open tray

  • lordjeffy Apr 21, 2008

    i put in any game and/or dvd and it says reading, then it says open tray, even when the game is in there.

  • jaw1892 Apr 22, 2008

    my 360 keeps saying unreadable disc when ever i put a game in

  • lovesgames_8 Apr 25, 2008

    it wont read games! i'll put a game in and it will say open try....

  • dylan112 Apr 27, 2008

    just wont read the disc

  • zetahalo Apr 28, 2008

    I have the same problem and i need help fast

  • Anonymous May 02, 2008

    My console will do the exact same thing - takes 5 - 20 tries to get it to read properly.

  • joker444 May 03, 2008

    It only reads the disc sometimes. I've opened and closed the disc try up to 30 times before it will read

  • mirza gusic May 08, 2008

    my xbox cant read games

  • pitbuul290 May 09, 2008

    everytime i put a game into my xbox 360 it says please put disc into an xbox 360 console

  • Anonymous May 10, 2008

    disc is unreadable while loading

  • I_Am_Legend May 10, 2008

    I put in any game disk and it does not read the disk. It tells me there is no disk in the disk tray. It also makes loud mechanical sounds when closing and after closing.

  • Dacari678 May 12, 2008

    Please describe the specifics of your problem below. We'll add
    your post as a comment to marcnang's Xbox 360 will not read games or dvd's problem, and notify you when a new solution is offered.

  • tallguy1960 May 13, 2008

    I just the ts-h943 disc drive replaced it will only play dvds not game..Why

  • Jackfish56 May 16, 2008

    it will not play anything

  • Anonymous May 19, 2008

    wont play games or dvd

  • Anonymous May 23, 2008

    My xbox 360 will not read the games and it sits their saying "open tray" while the game is in the tray with the tray closed.

  • Anonymous May 26, 2008

    sometimes it says to enter this game put it in an xbox360 console or just sits there saying open tray when a game is already in there....but i kinda fixed by pushing against the tray from the outside kinda pushing it towards to machine and lifting it up

  • Anonymous May 26, 2008

    Whatever game or movie I put in my 360 it says unplayable disc. I put a flawless unscratched brand new dvd movie into it and it still said unplayable disc. So a scratched disc isnt the problem.

  • FoReal May 29, 2008

    Xbox Wont read Games, Dvds etc. Just white screen saying put it in a xbox 360 console. Help PLEASE what do I do?

  • brightman12 Jun 01, 2008

    whenever i put a disc inside the 360, after about 30 seconds it just says "open tray" does this mean the drive is broken? If so, how can it be fixed?

  • sa-hobo Jun 01, 2008

    The xbox will play music, but not games or dvds. When you insert the
    disc, it just sits there doing nothing or "open tray". I have tried to
    clean the lense with alcohol and qtip, but it did not help. Do you
    know a quick fix?

  • Danyt94 Jun 01, 2008

    i try to put a game in an it says "reading" then says "open tray"

    and i do not no what to do

  • Anonymous Jun 05, 2008

    formated hard drive only

  • pie411 Jun 09, 2008

    i have a game that my 360 wont read it just says eading then open tray all my other games work but it and when i try it in my friends xbox it works perfectly

  • tylind Jun 16, 2008

    xbox 360 wont read any disk,just goes to open tray.

  • Anonymous Jun 18, 2008

    dvd want read xbox360 games

  • Anonymous Jun 22, 2008

    i have the same prob !!!!!!!!!!!!!!!!!!!!!!!!!!

  • ryan_lee_10 Jun 22, 2008

    ive got the same problem its anoying !!!!!!!!!!!!!!!!!!!!

  • Anonymous Jun 23, 2008

    all of a sudden it just stoped reading everything but it will still play music

  • darriantcars Jul 03, 2008

    my game says to play this disk put it in the xbox 360 console dont no what to do

  • crypticdisse Jul 04, 2008

    I take great care not to scratch my games. I have had this problem of the Xbox 360 failing to read the disk. I thought it was a this tiny scratch causing a problem on my shadowrun disk... then another game... then another game... finally halo 3 has failed to load... then - then what? I brought home lost planet, took it out of the package (brand new - not e-bay) popped it in my 360 and guess tfw? It failed to read my disk. . . I have learned that if I'm willing to take a risk of dislodging the game disk, I can wiggle my x-box (in the upright position) slightly, I can get the lase to pick up on the disk.

    I think the real problem is not damaged disk; rather it is faulty trays/lasers on the XBOX 360.

    Eric C.
    Germany


  • hamloavies Jul 10, 2008

    only playing dvds. It recognizes video games as dvds

  • Anonymous Jul 17, 2008

    exact same problem

  • Anonymous Jul 17, 2008

    i have the same problem when i put my games in or dvds it sometimes makes a buzzing sound and says unplayble disc of makes like a chainsaw noise and goes onto a screen which says please put this cd in an abox or soming like that HELP ME!!!!!!!!! PLZZZZZZZZZZZZ!

  • Anonymous Jul 21, 2008

    my xbox 360 does not want to read my game it reads it like a movie

  • Anonymous Jul 27, 2008

    i put in my rainbow 6 vegas game but it gose to the main menu then says the game is unreaderble

  • edw1992 Jul 28, 2008

    When a game or movie is put in the XBox it doesnt read it at all. HELP!

  • drugist Jul 31, 2008

    xbox 360 plays cd but dont play games or dvd.





    thanks

  • Anonymous Jul 31, 2008

    when i insert a disc it comes up dirty disc?

  • cowtown152 Jul 31, 2008

    every disk i put in it says unreadable disk

  • christiann_W Aug 05, 2008

    my xbox 360 just kepps saying unplayable disk some one help me

  • terrywin66 Aug 05, 2008

    Yes the 360 dvd drive loads up cds no problem but will not read dvds at all it makes a grinding sound like it is rubbing or has dropped. How would I go about fixing this please?

  • Anonymous Aug 06, 2008

    will not read disc

  • robin_dorey Aug 06, 2008

    my x box 360 will not recognize a 360 game. the screen says to insert a 360 disk..and I already did..any solutions?

  • Anonymous Aug 07, 2008

    i turn my xbox on and i hear all the sounds from the start up but nothing shows on my tv, my cable works fine and i checked all the cords any solutions?

  • cstarcher72 Aug 12, 2008

    my xbox says that the disc is unreadable, though clearly there are no problems with the discs, when i put the disc in the console it either says open tray, unplayable disc, or that the disc is unreadable once i can start a game, though it is extremely rare.

  • Anonymous Aug 13, 2008

    i have the same problem and i can not find a place that sells new disc trays

  • jdmccrea Aug 18, 2008

    the games won't play

  • balbuenam Aug 19, 2008

    xbox 360 actually played a dvd the other day, but games it says to play this disc, put it in a xbox 360 console. I use the same games on a my buddies 360 and they work fine and his xbox is way older than mine. Also my 360 used to have the ring of death now it randomly doesnt, i dont understand this machine.

  • Anonymous Aug 20, 2008

    i will put in a game and it will start to read and then stops and says open tray...every now and then it will work but its a pain sitting there for an hour trying to get the game started

  • tevinspencer Aug 22, 2008

    my xbox360 will not read any games im really **** cause i just bought madden 09 please please help me..........??????????????????????

  • modestcain Aug 24, 2008

    I wil insert the disc and it the dashboard will tell me to open tray it take aboout three tries to to get it to work

  • Anonymous Aug 24, 2008

    when I tried to play my 360 Ifound out that my brother put a piecs of cloth covering the lens but when I removed it it still wouldn't work.



  • Anonymous Aug 25, 2008

    cant read games

  • Anonymous Aug 25, 2008

    Console will not play games or dvds

  • Anonymous Aug 26, 2008

    It will not play games, but will sometimes play DVDs.

  • utahmv500 Aug 27, 2008

    No discs will play at all. It says "disc not playable", to anything that we put in it. Took hard drive out, unplugged it and press start for one minute, etc, nothing seems to help.

  • Anonymous Aug 29, 2008

    YEA IVE BEEN HAVING THE SAME PROBLEM WITH MY 360 & I JUST STOPED PLAYING IT

  • Anonymous Sep 01, 2008

    doesnt let me play halo 3 just say reading then it says open tray

  • Anonymous Sep 04, 2008

    tried to clean lenes with a q-tip

  • grandtheft Sep 07, 2008

    i put gme in and it keeps saying unreadale disc

  • Anonymous Sep 07, 2008

    when i put in any disc it makes wierd noises and then just goes to unplayable disc

  • mogf1 Sep 08, 2008

    My 360 won't read my disk.

  • Anonymous Sep 09, 2008

    will not play any discs

  • Anonymous Sep 13, 2008

    my xbox was doin that to i insert halo 3 it sits there doing this beeping noise then say open tray an says put in game or dvd its wierd

  • Anonymous Sep 18, 2008

    my 360 tells says to open disk try even though I have a game in there.

  • vanilla wafa Sep 21, 2008

    my 360 just always says to opn the tray when i put a disk in.

  • jackolantern Sep 27, 2008

    i really need help. my xbox 360 will not play my games, but instead it say reading and then it just says open tray. is there a way to fix this problem?

  • Robracer Sep 29, 2008

    Xbox 360 reads music but nothing else.

  • alpinepawn1 Oct 01, 2008

    my xbox 360 will play the music cds, but it still shows open tray or reading!we cleaned it but still nothing. what should i do?

  • Anonymous Oct 02, 2008

    my x-box360 is fine it is the game. I put it in and the consoles laser ate the data off


  • Anonymous Oct 03, 2008

    xbox does not play games

  • jdligon7947 Oct 03, 2008

    i really need help. my xbox 360 will not play my games, but instead it say reading and then it just says open tray. is there a way to fix this problem?

  • riccimorgan Oct 04, 2008

    every disk it comes up with to play this disk you have to put it in an xbox 360

  • Anonymous Oct 05, 2008

    xbox dosen't read games or dvds

  • kwame20 Oct 05, 2008

    i put the game in and i just sits there saying open tray..



    HELP NBA live comes out in two days.

  • JMcclellan Oct 06, 2008

    just sits saying open tray!! need help!!!

  • Anonymous Oct 06, 2008

    does not read any disks, just sais Unplayable Disk

    what do i do



































  • jockey673 Oct 09, 2008

    my xbox says open tray and im about to slam it off the wall. i had a problem like this before and i sent it back with them returning it stating it was fixed. idk what i can do.

  • Anonymous Oct 10, 2008

    my xbox 360 won't play games but will play dvd's from time to time. What gives?

  • mtravisjr Oct 10, 2008

    Unplayable Disc error message regardless of disc

  • Anonymous Oct 11, 2008

    it wont read games it reads dvds and cds

  • bvalyan Oct 11, 2008

    My 360 just opens up the " put this an an xbox 360 console to play" message. it plays cds but not dvds or games

  • Anonymous Oct 12, 2008

    wont read disk

  • Anonymous Oct 18, 2008

    my xbox360 constantly says it has an unplayable disc for every game i put in

  • Anonymous Oct 26, 2008

    360 will not read ANY disk at all.

  • devatwoboyle Oct 27, 2008

    i have a xbox 360 and it will play dvd's and cd's i can not get it to play or read any games i have tried about 6 differnt games

  • Anonymous Oct 27, 2008

    Xbox 360 will not read games or dvd's problem

  • olliedbm4lyf Oct 28, 2008

    will not read anny disk at all

  • Anonymous Oct 29, 2008

    omg i have the same problem i even put a new drive into it

  • andrecastile Oct 31, 2008

    me to will not read anny disk at all

  • Anonymous Nov 01, 2008

    yep I have the same problem aswell.

    Bloody winds me up coz this is my second one and its the so called reliable benq.

  • robertoinf Nov 02, 2008

    xbox 360 read dvd but dosent read games

  • sushicrazy Nov 02, 2008

    Can't play games because it doesn't read the disk

  • random-crazy Nov 03, 2008

    when i put any type of cd my xbox doesnt read it

  • Anonymous Nov 03, 2008

    hujhh

  • G_Jackson420 Nov 04, 2008

    so ya, my xbox doesnt read the disks, no matter what i try. it worked on and off for a while and now it doesnt even spin the disks. i have the benq dvd rom drive, but i have an old xbox360 with the hitachi drive but it got RedRingsofDeath. im pretty sure i could switch the bad drive with the good one but im not sure if it would work. im not great with computers but i read some stuff about "spoofing" my drive or something. can i do that to the benq to hitachi>??????someone please respond and help me out. its been broken for months now and fable 2 is out. IM DESPERATE !!!!!!

  • Anonymous Nov 05, 2008

    my xbox wont read any games... what can i do?

  • farockameric Nov 06, 2008

    won'y play games

  • Anonymous Nov 07, 2008

    it won t play any games or dvd's it just says reading.....or open tray...

  • nhotboy92 Nov 09, 2008

    same thing

  • codysmith92 Nov 09, 2008

    im bout tierd of xbox 360 they were made cheaply and pieces of ***** i spent 300 dollars to play call of duty for a month! then i get red rings! and a grey box with japinese bull **** saying please insert xbox 360 discs... please help me idk what to do i cant go buy mroe stuff and i cant find the warienty pleaseeee tell me something

  • snow123848 Nov 10, 2008

    i had the same problem,,, done the lazer clean,,, same **** , wouldnt pick up disks...so i then followed
    http://dwl.xbox-scene.com/tutorial/XBOX_...

    & guess what it works a dream...
    cheerz guys

  • frylockdub Nov 12, 2008

    i have same problem. i insert disk then it says reading disk,then goes to open tray on the dashboard. i called microsoft they walked me through the steps and said it was a tray issue. my 1 year warranty is over so it will be 99bucks plus tax.... ouch..

  • Anonymous Nov 18, 2008

    My XBOX 360 will play DVD's but not any of my games.

  • Claydogg95 Nov 20, 2008

    I put in a lot of different games and the xbox 360 starts the game and after 30 seconds it says xbox 360 will not read disk

  • broken360 Nov 20, 2008

    yes i have the same problem and they knew about it before they launched the product so i am looking for a few people that would like to join a class action law suite against them for selling defective products. the more people join the better so that there is a strength in numbers.

    dont think im trying to rip them off i paid 800$ for my xbox 360 and they knew what they were doing when they released it to the public.

    please contact @ xbox360defects@hotmail.com

  • tjohnson868 Nov 22, 2008

    i have the same exact problem except mine doesnt read anything i put in the disc and it makes like a rurring noise then it just acts as if its not there and says "open disc" does anyone kno how to fix it

  • poohmajew69 Nov 23, 2008

    it says can't read disc to open and clean disc and to restart the console... the brand new game right out of the package worked fine for the four days, then all of a sudden it got a tiny tiny scratch on the game, we've tried the scratch repair stuff for the games and it still did not work but will read any other game that does not have any scratches on it. PLEASE HELP US!!!!

  • Anonymous Nov 23, 2008

    well now it's not reading ANY games..... it also keeps on destroying our games.... the littlest thing makes the game go off the track and just destroy our games. tried to repair the games and nothing.

  • Hashie247 Nov 23, 2008

    I have just tried a disc for the first time since changing the dash board and none will play also!

  • middielax37 Nov 23, 2008

    I have the same problem!!! Who can help us!?!?!?!



  • Anonymous Nov 24, 2008

    same prob. no one fig this out yet?

  • Anonymous Nov 24, 2008

    I have this same problem after the new dash. called them about it and said it's my xbox and it will be 100 to fix it. it's only 1 year old.

  • cdavidson359 Nov 24, 2008

    i got the updated dash and then it stopped reading discs also... something is up. I also had the three red lights issue a year ago and got it repaired. wtf

  • Anonymous Nov 25, 2008

    put a game in and it grinds oe or two times, if it grinds twice, the disc will not spin up. if it grinds once, it will start spinning and work.

    wtf?


  • Anonymous Nov 25, 2008

    none of my games will play. its so frickin' annoying



  • dogtimmyf Nov 25, 2008

    unreadable disk

  • turajohnson Nov 25, 2008

    my xbox will not read games

  • Dark291 Nov 26, 2008

    it says reading after i put in the disc and it says open tray afterwards 

  • tinchelle Nov 27, 2008

    can anyone help me i need help

  • gaddyfinnlan Nov 27, 2008

    i have the same problem mine just happened yesterday first i was playin halo 3 then it froze i turned my xbox 360 off and turned it on and it showed the red light then i turned it off again and the red light went away but my game is in there and it says open tray and i went to quick launch and it says please insert halo 3 and my game was in there and it does it with all my other games.

  • Tevin Graves Nov 28, 2008

    I been having the same problem like everyone else, but I don't know if it really is the 360 console or the games. But I got the gears of war 2 game from my mom and the first time I insert it in the 360...... it doesn't work ! But it has worked has before on the 360, I just have to insert the game 7 times to work, or if I'm lucky, it may work if I insert it 2 times. But the point is is that I have four friggen new games far cry 2, saints row, fable 2, and GoW2, all games with #2 in it and all have the same problem. They work but like I said, it takes about 7 times to insert them and get them working, and its really getting irritating. My friends online were waiting for me to play GoW2 and it wouldn't play, so I insert it multible times to get working and when it finally does, my friends were already in a ranked match. Then when I waited for the next match to play with my friends, the game stopped and it said "disc unreadable" WTF !!!! You know why it said that, because my damn 360 console kept scracthing up my games and I haven't even moved it, hell I even had it flat on the table. Does this mean I need to get this fixed or is there another soulution into to solving this retarded problem. Please help me.

  • dban1463 Nov 29, 2008

    when I insert a game it says to play disc put it in an Xbox 360 console

  • Anonymous Nov 30, 2008

    my xbox will play music and games and stuff but not videos

  • jarrydred Dec 01, 2008

    my xbox drive doesnt read dvd or games only cds and when i put a game in sometimes it will tell me 'to play this game put it in a xbox 360 console' how do i fix this

  • xlethaldosex Dec 01, 2008

    Yeah Ihave the same problem and I am getting very frustrated with it.

  • Anonymous Dec 02, 2008

    I FIXED IT WITH A BIG *** HAMMER........NO MORE XBOX 360 PROBLEM..I HAD 2 AND THEY BOTH FAILED... IM GETTING PS3...

  • Anonymous Dec 02, 2008

    WHEN THE GAME IS IN MOTION OF PLAYING ITS STOPS AND A OTHER SCREEN POPS UP TELLING ME THAT I NEED TO CLEAN THE DISC

  • perroarmy Dec 02, 2008

    my 360 dont what to play the games and dont play dvd nether it just say when u put in the cd or video game reading and after that open tryal soo someone the can help me?

  • Anonymous Dec 05, 2008

    Since I did the upgrade that microsoft put out my xbox will not read the game dvd it states open tray. making me very mad.




    Just like vista that is why i went out and bought a mac lap top may have to go buy a ps3 now :(

  • yungnier Dec 06, 2008

    My xbox will turn on but wont load my games

  • vengence412 Dec 06, 2008

    my xbox 360 won't read my game disc, it just says open tray. what do i do

  • II-KeV Dec 08, 2008

    When i put in a disc to play a game my xbox says play dvd or sometimes open tray when i play dvd it basically tells me to put the disc in an xbox 360... Which it is in??

  • Anonymous Dec 08, 2008

    Will not load games just says open tray, please let me know if you fixed the problem

  • Anonymous Dec 08, 2008

    I have the same problem



  • Anonymous Dec 09, 2008

    If i put a disk in mine it will make 2 wierd noises and wont read anything it'll say "Reading disk" then it says "Open tray" plese help

  • Anonymous Dec 10, 2008

    xbox does not play games?

  • Anonymous Dec 12, 2008

    my xbox 360 could not read my game

  • Anonymous Dec 15, 2008

    evertime i put my gamne in the 360 will say unable to read this game i clean it out an still it wont work

  • juanm814 Dec 16, 2008

    myxbox was working but i used the duster to clean it and now it just keeps saying that open trey wenever i put in a disk

  • tmb5895 Dec 16, 2008

    my games aren't being read correctly by the 360 it says that there dds or mixed media disks . there not scratched too. so I don't know wats wrong .get back to me soon please thank you




  • jhnbrits Dec 18, 2008

    when i put n disk in it comes up with a white screen saying if you want to play this xbox game plz enter it in a xbox console

  • Anonymous Dec 18, 2008

    my xbox want read new games but it reads other games

  • tgezzy Dec 18, 2008

    I do have the same problem with the "open tray" on my 360. I am wondering if I have to "flash" the new drive I purchased for fixing the problem. Some people continue to say you do and others say you do not because its a mechanical problem. I am a little confused and don't want to waste my time. I can do the laser/drive replacement but flashing a drive is out of my league.

  • Anonymous Dec 18, 2008

    will play my older games bu nothing new

  • lil_hawksy44 Dec 20, 2008

    my xbox was working fine then all of a sudden one day it decided to not read any games even brand new ones and i havnt tried cd's or dvd's because i am to scared to so when i put a game in it says reading reading then it says open tray so i do and the game comes out spining fast as what do i do i need help

  • bigmoemike7 Dec 24, 2008

    opentrey

  • Anonymous Dec 24, 2008

    When I put the game in it will say reading but then it just says open tray

  • Anonymous Dec 25, 2008

    the dic just sits there and doesnt read it

  • Anonymous Dec 25, 2008

    i am haveing the same thing happen to me

  • Anonymous Dec 25, 2008

    the xbox works fine until i try to get it to play a disc. it just sits there and says open tray. Help please

  • srsgfb Dec 26, 2008

    when I put in a disc into my Xbox 360, it trys to read it but it can't and says to open tray. It makes kind of a grainy,sandy,scratchy type of unusual noise. Tried vacuuming the outside vents, sometimes this helps, but usually it doesn't. Problem started about 2 weeks ago. Have tried several different discs (even 2 new ones) and still same results. Anyone have any suggestions?

  • Anonymous Dec 26, 2008

    help

  • croyd Dec 26, 2008

    my x-box will only tell me to open tray what do i do ???

  • holly unruh Dec 27, 2008

    my console keeps saying open tray , it won't play anything.

  • holly unruh Dec 27, 2008

    won't read disk always says open tray...

  • salami_1269 Dec 27, 2008

    i put the game in and it just says open tray and before then it sayed unplayable so i thought it needed to be upgraded so now it just says open tray

  • raybryan Dec 27, 2008

    I have the same problem...

  • texasman000 Dec 28, 2008

    my xbox works fine on almost every game...at first. then when i try to play the game "=the second or third time it will start saying "play DVD" or just "open tray" and some times it will same "play game" and then i press A and it says that the disc is unreadable. The discs that it says are unreadable are in absolute PERFECT condition and i always clean then with eye glass clothes and stuff. I dont know why it is doing this.

  • Anonymous Dec 31, 2008

    I LOAD THE XBOX DISK WILL NOT SHOW

  • Anonymous Dec 31, 2008

    it will read then say open cd tray

  • Anonymous Jan 01, 2009

    i was playing game last night it was working perfectly, and now it read disk as dvds.w\hat do i do

  • Anonymous Jan 01, 2009

    some times my xbox 360 says play dvd or open tray. but i have no clue

  • bvballers Jan 02, 2009

    The xbox will play music, but not games or dvds. When you insert the disc, it just sits there doing nothing or "open tray". I have tried to clean the lense with alcohol and qtip, but it did not help. Do you know a quick fix?

  • Anonymous Jan 02, 2009

    ahhhh i have the same problem and my warranty is up!!!!

  • rickyburke20 Jan 02, 2009

    will not read the games or dvd's

  • Anonymous Jan 04, 2009

    i hate x box 360

  • Anonymous Jan 04, 2009

    i have the same problem

  • Anonymous Jan 04, 2009

    wont play dvds or games. says open tray

  • khulich Jan 04, 2009

    I tried everything. I moved the xbox to my room. All sudden, it dosen't work like it suppose to . I am upset because, I am a student and I waste thoes kind of money., Will anyone give me an advice,for a solution?

  • bigshowpa Jan 05, 2009

    turn on my xbox and go to play disc then all it says is unplayable disc

  • raulpineda52 Jan 07, 2009

    yeup thats what mine does to

  • djmasey25 Jan 08, 2009

    a white screen comes up and tells me that i need to put the game in a 360 console

  • reffme Jan 09, 2009

    xbox overheats and will not open or read discs sometimes

  • spideyboy666 Jan 12, 2009

    it keeps on saying to read disk

  • Anonymous Jan 12, 2009

    i put the disc in (any disc) and nothing happens, the tray closes, it says "reading" and then goes back to "open tray"

  • Anonymous Jan 15, 2009

    i stick in my game and it dose not read it

  • dieyungsveyr Jan 15, 2009

    halo edition 360 will not read any games, it just says open tray

  • Anonymous Jan 16, 2009

    I've dropped my x boy once or twice bt te worked.

    But one day out of the blue it just stopped playing

    games and dvds and say unreadable disk.Whats

    my problem?

  • Anonymous Jan 17, 2009

    i have the same isusse

  • Anonymous Jan 17, 2009

    when i put a disc in it says reading then it says open tray

  • emperorsunny Jan 19, 2009

    whel its sort of the same problem but it just can,t play Halo 3

  • Anonymous Jan 24, 2009

    when cd is inserted goes to eject

  • Anonymous Jan 24, 2009

    my x box will not read the games and i have cleaned them.

  • Anonymous Jan 26, 2009

    it will play guitar hero world tour and halo 3 but not call of duty 4 grand theft auto 4 or saints row2

  • lockedlegion Jan 28, 2009

    My 360 won't read any games it will read some dvds but when we put games in it will sometimes make a noise and then got quiet and says open tray then i turn the 360 off and start it back up again so it doesn't go to the main menu but it only shows the green and white screen with xbox 360 on it, i don't want it gone i got it for $400 with hard drive and i don't want to send it to Microsoft bc i feel they will take advantage of me, if any body can help please give me the solution, thanks.

  • Anonymous Jan 31, 2009

    my xbox 360 won't read dscs it wll only st there and say "open tray"



  • Anonymous Feb 01, 2009

    my xbox wont play any games or dvds. no red lights, only green.

  • Anonymous Feb 01, 2009

    it has bad scraches and keeps freezing no sound











  • jurdel Feb 01, 2009

    my xbox 360 does the same thing. you put the disk in it reads it then it says open tray.

  • Anonymous Feb 01, 2009

    My xbox360 worked upon purchase but, a half a year later the xbox slowly stopped reading disks and dvds I've tried cleaners and still haven't fixed the problem. I really want to know whats wrong with to see if I can fix it without paying alot of money.

  • yrichards Feb 02, 2009

    my console dont play games it play music and dvds

  • Anonymous Feb 02, 2009

    my xbox wil not read dvds or game disc but i can download demos and videos and it still works but doesn't read disc?

  • Anonymous Feb 03, 2009

    when game is in console it says "please insert game"

  • apramirez Feb 04, 2009

    same problem what did u have to do

  • Anonymous Feb 05, 2009

    same problem

  • lamechmoore Feb 05, 2009

    Xbox 360 will not read games or dvd's problem, and notify me when a new solution is offered.

  • Anonymous Feb 06, 2009

    Yeah Mine just acts like the disc drive is empty despite anything I put in.

  • Franco Kiss Feb 07, 2009

    My xbox 360, has stopped loading games and wont even play dvds. all it keeps saying is to open tray. very frustrating. Help, have 5 kids to keep entertained.

  • Anonymous Feb 07, 2009

    Ummm.... o I went and baught a new CD/DVD driver and all that other stuff that has been posted on how to make this problom go away, and well a waste of my ******* money! I ended up just using all my old stuff and not closing my 360 back up it looks SUPER COOL but it works and all I did was take verything apart like 15 times. My 360 was built in october 2005 and its still going with all orignal parts.

  • wikdclownz Feb 09, 2009

    I put the game in and close the tray and it says reading then just open tray and does nothing......PLEASE HELP!!!!!

  • peejay_rdp Feb 11, 2009

    my xbox wont read my games



  • snipeudown12 Feb 11, 2009

    my xbox when i put a disk in it says reading disk then it just says open tray

  • Anonymous Feb 11, 2009

    open tray over and over

  • jjastaples Feb 12, 2009

    Everytime I put the game in the system, the game doesn't read and it says open tray.

  • lizshepherd1 Feb 12, 2009

    I put in disc it trys to read but then say's open tray

  • king_joker_0 Feb 12, 2009




    cant play games


  • Anonymous Feb 14, 2009

    mine does the same thing...if you fixed it add me on xbox and tell me how please
    bloodhungry



  • tj shaw Feb 14, 2009

    The xbox will play music, but not games or dvds. When you insert the disc, it just sits there doing nothing or "open tray". I have tried to clean the lense with alcohol and qtip, but it did not help. Do you know a quick fix?

  • Anonymous Feb 14, 2009

    it says insert agame dvd or cd

  • 1cody77 Feb 14, 2009

    i have the same problem and need help bcaus it wont read anything after i watched a movie. can any one help me

  • Anonymous Feb 14, 2009

    played a movie and now wont read anything need help please

  • warrenas Feb 16, 2009

    My son's xbox won't read games and will only ask for the tray to be opened after it reads the disk.

  • Anonymous Feb 16, 2009

    my xbox 360 won't read my games. when i put them it it just says open tray.

  • Tasm2012 Feb 18, 2009

    Its pretty much the same I put a disk in and nothing happens it just says "loading"...then says "open tray." I've tried all my games and a few movies and it makes no difference. I've done all the methods that microsoft had suggested i do and nothing happened. I can still join parties and talk to my friends on xbox live and play demos saved to my hardrive, i just can't play any games.

  • Anonymous Feb 18, 2009

    my xbox 360 cant read disks all the time it works hardly every how would you fix this?

  • Anonymous Feb 18, 2009

    everytime any disc is inserted it says reading then open tray

  • Anonymous Feb 19, 2009

    I have a solution but it does take a few attemps, you just keep on opening it, but It takes a while

  • bthor76 Feb 19, 2009

    Mine either says "Open Tray" or "Play DVD" then goes to a white screen with Asian characters. When Microsoft said I would have to pay $100 I decieded to look at it myself. Viewing You-Tube videos I was able to remove the plastic covers with a small screwdriver (kind of frustrating but if you take your time it'll be OK) and gain access to the DVD drive (you need a T-10 Torx wrench to remove the 360's metal cover). I removed it and opened it's metal cover with a small phillips head screwdriver. Inspected it, cleaned it and put it back in. I played it all night but the next day the problem returned. I think I'm going to buy a new one on EBAY for about $35.00. Don't be fooled by these so called repair books. There's plenty of help on You Tube.

  • Anonymous Feb 20, 2009

    All of a sudden my xbox stopped reading games. It just said open tray and i wont read it. I have tried to take out the games and put in different games, but that didn't work.

  • Anonymous Feb 20, 2009

    it won't read anything

  • Anonymous Feb 21, 2009

    wond read any dvds games or discs of any kind

  • Anonymous Feb 21, 2009

    my xbox sits there clicking it does what it wants when it wants just like a woman

  • Anonymous Feb 21, 2009

    same thing as the other people stop asking wats wrong and ******* fix it im about to start alawsuit my 5th x box 360 ********

  • Anonymous Feb 22, 2009

    my 360 will not load any disks it says open tray. please help

  • Anonymous Feb 22, 2009

    disc unreadable

  • Anonymous Feb 22, 2009

    i hav the same problem ia hvent tried cleaning the lens sometimes it plays its ust pot luck

  • Biggwaaves24 Feb 23, 2009

    The xbox360 keeps tellling me that the game is unreadable, the game is right out of the package

  • Bishop266 Feb 23, 2009

    I have the same problem, my brother said that I should try to clean with a disk cleaner. But it won't even load the disk cleaner. It seems like it may have something to do with memory left on your hard drive. The unit worked fine but after loading some new game demo's the other day, the drive seemed to stop working. I bet if I call the xbox support line, they'll probably tell me to wipe everything off the drive and start over fresh. I'll keep you posted. Terry G

  • Anonymous Feb 24, 2009

    will not read disc and says "open tray" even when the game is in the console.

  • tatum_andrew Feb 25, 2009

    when i put cd inside the console and could here a noise and then will say open tray and the game or dvd be new.

  • Anonymous Feb 25, 2009

    my 360 will play some games, but not all.

  • Anonymous Feb 25, 2009

    it wont read games or dvds but it will do everything else

  • Anonymous Feb 26, 2009

    the game will start then it will say clean disc with soft cloth and restart xbox but I tried it and it still does not work and on the back there is a iner cicle that was not there before

  • jacob1031222 Feb 26, 2009

    it will not read a disk and ive tried everything.

  • noman_k Feb 26, 2009

    Its the same problem with me, i put in the disk and first it say reading for some sek and then it say "open tray"......?

    What can i do, If any one can help me with that please message me on my hotmail: noman_sims@hotmail.com

    And when you message me, please tell in the message that you have seen my message on this site, so i dont forgett that i was here.

    I have been on many pages but none of them have helped me so, i hope realy i get help.



    Thanks

    Noman Khalid

  • aodmidnite Feb 27, 2009

    my xbox wont read any games,cd's, or dvd's, it just says ''open tray'' when i insert a game and i only had my xbox 360 for only 28 days

  • Anonymous Feb 28, 2009

    my xbox 360 only reads cd's not games or dvd's

  • Gam3R Fr3ak Feb 28, 2009

    Ya my xbox 360 wont play games and im very angry because it sucks really bad not being able to play !!!!

    I am very angry because i had a ps3 and it did the same thing !

  • Anonymous Feb 28, 2009

    Console does everything but play game or dvd discs. No spinning or reading occuring.

  • ambercrombie Feb 28, 2009

    When you insert the disc, it just sits there doing nothing or "open tray". I have tried to clean the lense with alcohol and qtip, but it did not help. Do you know a quick fix?

  • Anonymous Feb 28, 2009

    same thing has occured with mine

  • quickfire Feb 28, 2009

    my xbox will start the game but a few minutes into the game the screen says " disk is unreadable" and then ' try cleaning it with a soft cloth" i put a new game i just got brand new still in plastic and it still says unreadable

  • tadst1 Feb 28, 2009

    my xbox 360 will not read games do says please insert 360xbox games disc

  • warrenas Mar 01, 2009

    I have the same problem, or did. The "open tray" error as its called. I did the cleaning and decided to order a new DVD player. Afer installing it, it does not recognize the console as an XBOX 360. It tells me if I want to play the game, place it in an xbox 360 console.

  • Anonymous Mar 01, 2009

    wont read disk

  • big c baby Mar 06, 2009

    my 360 will not read the disk

  • Anonymous Mar 06, 2009

    dido for me to this my third system 1st got red rings 2nddisk error says that my game is a dvd and to put my disk into a real xbox system

  • Anonymous Mar 07, 2009

    The xbox360 will sit there and read the disk and then wont play the games it will say."To play this game .Insert a xbox360 Consle.What do i do?

  • spartan117mi Mar 08, 2009

    My Xbox 360 will not read any disk i think it has to do with something on the inside becuase it doesint take long enough to read it. Ive gotten it to work a few times by randomly pressing the a button on open tray but it still doesint seem to work please help me!

  • Anonymous Mar 08, 2009

    the xbox 360 will not read any disks at all?

  • Anonymous Mar 08, 2009

    my xbox 360 says open tray when i insert a disc. i open and close it many times but it still does not work. someone help

  • murrayabby Mar 09, 2009

    the disc r unread

  • Anonymous Mar 09, 2009

    it just says open tray

  • Anonymous Mar 10, 2009

    I have the same problem it stinks....

  • Anonymous Mar 12, 2009

    i put my gears of war on my xbox 360.it sez UNABLE TO READ DISC!

    gears of war is my best game,and i cant play it!!!!

    i cleaned it and still dont work.



    PLZZZ help me

  • Anonymous Mar 14, 2009

    giggity

  • Anonymous Mar 14, 2009

    my xbox keeps saying unrecognized disc

  • Anonymous Mar 15, 2009

    Disc goes in and will not read says open tray.

  • WHTEBOIJROC Mar 16, 2009

    my 360 says play dvd when i insert a game does anyone no what the problem is or how i can fix it????

  • mangos1020 Mar 17, 2009

    when ever i but in the game in my xbox 360 it wont read the gam it says open tray when i already put my game inside and closed the tray

  • Anonymous Mar 17, 2009

    when i put my 360 games in it wont read them but it will real dvds n music cds

  • Anonymous Mar 17, 2009

    i can put any game in my xbox 360 and it will do nothing but say (open tray) i have tried restarting it and unpluging everything can anyone help

  • Anonymous Mar 17, 2009

    wont play discs of any kind

  • Anonymous Mar 18, 2009

    My xbox won,t read my games I tried cleaning it,unpluging it,restarting it. I put a game in it says reading and then it says open tray like there is no game in it. IT DOES NOT HAVE THE RED LIGHTS. and its a huge pain in the *** can you help me?

  • Anonymous Mar 20, 2009

    I PUT MORTAL KOMBAT AND IT LOADS HALFWAY BUT IT DONT WORK THEN IT FREEZEZ I HAVE TO TURN IT ALL OFF!

  • professio84 Mar 20, 2009

    when i insert an audio cd into my console it plays without any problems but when i insert a dvd or game i get about 30 secs of wierd clicking noises followed by the message "Unplayable disc". Why are they unplayable all of a sudden?

  • adix86sobi Mar 20, 2009

    my xbox 360reads music discs or photos without any problems,but not games or dvd..there is alwys 'unplayble disc or open tray'

  • Anonymous Mar 20, 2009

    none of my games will read

  • kanaisia Mar 22, 2009

    xbox 360 just says please insert disk when one is in it

  • Anonymous Mar 22, 2009

    my xbox is not reading discs or dvds it also just says open tray where it should say the game inside the 360. so... :(

  • Anonymous Mar 23, 2009

    The xbox will play music, but not games or dvds. When you insert the disc, it just sits there doing nothing or "open tray".

  • SGT Gamer Mar 23, 2009

    my 360 Elite will not read any disks. when i turn it on it goes to the setup menu instead of reading a disk. when i put a disk in once its running, it says "reading" then it says "open tray". I am currently deployed to afghanistan so if i can get a fix to it instead of mailing it back that would be great.

  • Anonymous Mar 23, 2009

    well i put my game in and it will sometimes play and if it does a few min later it will say clean disc. i do. but i have noticed im starting to get marks on my games on the silve inner xbox 360 thing. dont kno y. help?

  • mitch3524 Mar 23, 2009

    when i insert any disk it will just sit there and do nothing or "open tray".

  • adriancal Mar 25, 2009

    This is my second 360 so I am pissed, first it was 3 rings of death then this, it does not want to read cds

  • Anonymous Mar 25, 2009

    mine wont play discs it takes ages to load or it says open tray

  • Gabe67 Mar 26, 2009

    when I put a game disk like halo3 or ncaa 09 it keeps saying open close reading... and repeats the process

  • Anonymous Mar 26, 2009

    my xbox wont read any disc i put in

  • Anonymous Mar 27, 2009

    me to

  • Lazarus Bullock Mar 27, 2009

    same thing here, My xbox 360 refuses to read anything but music, there are no error messages it just doesn't read games or dvds I am thinking it may be a firmware problem, I have not modified my system in any way either.

  • Anonymous Mar 28, 2009

    whenever i insert a 360 game disc it shows that th game is reading for a couple seconds but then it just says open tray again its like i took the game out again its so ***

  • Anonymous Mar 29, 2009

    my xbox just makes two incredibly loud grinding noises but my disks are fine i get really parinoid about this stuff

  • Anonymous Mar 29, 2009

    it just says open tray

  • JOSH_ANDERSO Mar 29, 2009

    WHEN I PUT MY GAME IN MY XBOX 360 CONSOLE IT SAY'S ( TO PLAY DISC PUT IT IN A XBOX 360 CONSOLE) IF ANY ONE KNOWS THAT WILL BE GREAT.

  • Anonymous Mar 29, 2009

    it thinks theres no game in it

  • Anonymous Mar 30, 2009

    my xbox wiil not read any discs

  • Anonymous Mar 31, 2009

    same

  • Anonymous Apr 02, 2009

    My 360 will read cd's/dvd's but however does not read 360 games.

  • m-johnston19 Apr 02, 2009

    when i put a game in my xbox 360 elite it only says open tray

  • Anonymous Apr 05, 2009

    when i put a game...... brand new game my xbox 360 comes up with a page saying ",to play this disk put it in an xbox 360 consol", in several different launguages.

  • Anonymous Apr 05, 2009

    "Xbox 360 will not read games or dvd's" Does microsoft cover this with the warranty



  • Anonymous Apr 06, 2009

    mine is saying open trey when i put in a dvd or game

  • haddockdan98 Apr 07, 2009

    when I put in a game it says to insert a DVD, game, or CD rom into the tray.

  • Anonymous Apr 07, 2009

    will not read disc

  • esaiisaacjr Apr 08, 2009

    when i insert a game it says need xbox360 console

  • yessi863 Apr 08, 2009

    360 will not read games or dvd's

  • Anonymous Apr 09, 2009

    dvd won't read disks and the tray won't stay closed

  • hjcd Apr 09, 2009

    it is saying that disk is unreadible

  • Anonymous Apr 10, 2009

    i have the same problme i have a game that is scratched and alwys had problmes with it and it said open tray but i thought it was the disk so i put a difrent game in same problme...

  • rstevenson04 Apr 10, 2009

    i have same problme i put my disk in it just says open tray so i thouhgt a problme with disk but no i used every game i have and still same problme... wut should i doo

  • Anonymous Apr 13, 2009

    I have the same problem, I tried it with all my disc.

  • xXxEDUBxXx Apr 13, 2009

    i put the game in and it say reading and then it say open tray please help

  • Anonymous Apr 13, 2009

    i put in any game or dvd and it just tries to read for a seond and than says open trasy . im pretty sure theres no way to fix this ive gone through three of them ad ive called xbox and they say that your disc drive is probably no good . i think its a way for them to make more money and they do it on purpose

  • gabemusic96 Apr 13, 2009

    it will read the disc but when I try to get on live it tells me that it can not read it. can you fix it

  • gabemusic96 Apr 14, 2009

    well when i put call of duty in it works but when I try to connect to live it says that it cannot read the disc why?

  • bloodyxbox Apr 14, 2009

    well my xbox is reading the disc then gose to open tray again and stupid xbox said 99 dollars to fix it and my parents wont shell out the money for it so yeah im F**K

  • mattylinford Apr 14, 2009

    when i turn my xbox on and play a game it just says reading and then says open try some times it will load but most of the time nothing happens

  • Jacob_Mynatt Apr 15, 2009

    disc wont read and says open tray

  • kobruce Apr 15, 2009

    my games wont work'

  • Anonymous Apr 17, 2009

    **** x box...... GO PS3

  • Anonymous Apr 18, 2009

    when i put the game in my xbox, it just says open tray. It sounds like its about to start but never does!

  • jwdemaria Apr 18, 2009

    i put in a game after reading game it will say open tray

  • christina_mo Apr 19, 2009

    i put a game in the console and all it comes up with is the dashboard of media xbox live, games, etc but it will not read or load up any game or movies

  • Austin Young Apr 22, 2009

    i can not get my xbox360 wont read discs it cames up as open disc tray

  • Anonymous Apr 23, 2009

    Halo 3 keeps on freezing or saying "to play this disc put it in a Xbox 360 console" even though it is in one and the disc is BRAND NEW. Otherwise it just says "unplayable disc".

  • Trevor03 Apr 25, 2009

    When I try to play a game on my XBOX 360 it just reading disk and then it says open tray it acts like there's no disk in it

  • Trevor03 Apr 25, 2009

    My XBOX 360 won't play any games. It just sits there saying reading disk and then it says open tray. It acts like there's no disk in there at all.

  • wdbiii Apr 25, 2009

    disk (game) won't read when loaded.is the problem from the laser eye being out of alinement? if so, how do i realine it?

  • dwonballard Apr 26, 2009

    My xbox 360 won't play no games or dvd, it only plays the music what do I do?

  • Arsenal14 Apr 27, 2009

    Whenever i put in a Xbox 360 game, it just says " Open Tray" where it should say, start game. I would open it up myself but i dont want to screw anything up.

  • Anonymous Apr 27, 2009

    When i put in a game and close the drive the xbox acts as if there is nothing in the drive and just says "open tray"

  • taifun Apr 27, 2009

    no matter what I do it wont read anything

  • Anonymous Apr 29, 2009

    x box will read music but not game or dvd

  • Anonymous Apr 29, 2009

    My 360 tells you to open tray when games or dvds are put in.

  • Anonymous Apr 29, 2009

    mys xbox wont read games nor dvd's, it just say open tray

  • Anonymous Apr 30, 2009

    i put the games in says reading for a moment and after 1minute it says open tray



  • Anonymous May 01, 2009

    same problem.

  • Anonymous May 02, 2009

    NOT THE RED RINGS my xbox wont read any games

  • pe-tw May 03, 2009

    plays dvds but no games what should i do?

  • tysonshakari May 03, 2009

    put in games and the open tray displays

  • Anonymous May 03, 2009

    i put a disk in and it sais open tray

  • T_Road_G May 04, 2009

    when i put in any of my game disc old or new it says reading but will not play but i put in a dvd and works perfectly

  • nhansbarger May 04, 2009

    STOPED PLAYING ANYTHING KEEP CLOSING THE DISK TRAY AND IT SAYS NOW DVD/GAME TO READ AS IF THERE WAS NO GAME/DVD IN THE SYSTEM!

  • marcusrear-9 May 04, 2009

    when ever i put a game into my xbox it just says reading disc then open tray ? it was working fine befor

  • Anonymous May 04, 2009

    Yeah same for me accept i put the disk in, close the disk tray and it like makes 2 clicks like click .... click and then it says open tray again

  • Anonymous May 04, 2009

    drive wont read any of my disc

  • Anonymous May 06, 2009

    says open tray most of the time but will not always read the game disk

  • Anonymous May 07, 2009

    my xbox wont play any cd at all

  • Anonymous May 07, 2009

    my x box is not reading games or dvds it just reads open tray after i put game in i hear it reading but it stops and say open tray

  • sosarichard May 09, 2009

    xbox 360 wont read games

  • fairymc May 09, 2009

    when inserting game disk the console comes up as a screen saying toplay this disk put it in an xbox 360 console ?

  • Anonymous May 16, 2009

    when i put a game in the trey it just says open tray

  • Anonymous May 18, 2009

    Im pretty sure its the new update...After i downloaded the new update my xbox wouldnt read my games..It would say reading then it said..open tray.........Its the new update omg...

  • sjackson03 May 19, 2009

    When I put in a game,it goes to the main menu and then it says open tray.

  • Anonymous May 19, 2009

    Our 360 won't recognize a 360 game and we get the error message to use a 360 console to play. We cleaned it since it had a lot of dust bunnies in it and it didn't solve the problem

  • Anonymous May 21, 2009

    The xbox will play music, but not games or dvds. When you insert the disc, it just sits there doing nothing or "open tray". I have tried to clean the lense with alcohol and qtip, but it did not help. Do you know a quick fix?

  • snipermike19 May 23, 2009

    I've got the same problem with my console. Any fixes or do I have to send it in to MS?

  • Anonymous May 24, 2009

    i put the game in and it dosent do anything

  • Anonymous May 11, 2010

    This error is caused by the receptors on the back of the Xbox 360 overheating. You can fix it by sending it back and Microsoft will fix it for you if you can stand the wait. Or you can repair the disc reading problem with this guide - just follow the main video fix

  • nicks84 May 18, 2014

    Your problem is likely NOT a dirty lens, though a dirty lens will not help the situation and can cause this problem. What you need to do is clean the inside of the cd rom. The tracks that the laser slides up and down on. The tracks come greased so the laser housing can slide up and down the rails. Over time, dust gets into your cd rom housing and creates a sludge. This trash clumps in with the grease and prevents the laser housing from sliding up and down the rails. This results in your laser being stuck in the position it's in when there is no cd present. Hence the 'Open Tray" error. If it matters, I have fixed MANY Xboxes with this issue. All have been sucessful. Clean the tracks, and use proper grease.

  • Adam Schule
    Adam Schule Aug 14, 2019

    Looks interesting but like sharpstyle noted. power rangers dino charge games

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Wow, so many replies!

The open tray issue is normally linked to the laser itself. You do NOT have to replace the entire drive, as doing so may cause you further problems.

If your 360 is under warranty, send it in to be replaced.

If not, then there are things to try!

Open the console (using the various online tutorials) and remove the DVD-ROM drive. Open the drive and you'll have access to the laser. Get a Q-tip (cotton bud) and moisten one end with some boiled water. Rub gently over the lens of the laser, then use the other end to dry. Try the game again.

If the above doesn't work, purchase another drive assembly, matching what you already have. You could just buy the laser, but there's no point if it's something other than the laser (and you get one with a new drive). If you have a Hitachi drive, make sure you buy a Hitachi. The same with a Toshiba-Samsung. Keep the same drive type. New drives can be purchased from Ebay. For Toshiba Samsung's, either the MS25 or MS28 will be fine as the insides are exact. Hitachi's are likewise: any version will do.

Here's the good part: you don't need to mess with the firmware on your drive, since the problem is mechanical. Carefully remove the DVD logic board from your faulty drive (the circuit board inside the DVD-ROM itself) and get a Sharpie/Marker and tick it/sign it/etc. Something which you can distinguish one from the other. The boards will look the same and you don't want to mix them up!.

Set your board to one side and get your replacement drive. Open it up too and remove the board in the same way. Now put your board in this new drive, carefully replacing the cables (there are guides online for this too). Close the drive and try it.

Because you're keeping the PCB from your drive, your DVD key will match still and you won't have any configuration problems!

Posted on Jul 17, 2008

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  • Kreiz Feb 20, 2011

    After following through on some online tutorials and this one to q-tip the lens I realize my xbox (being 3 some odd years old) needed a deep clean with some dust remover in a can and lovin....TY

  • elcaminojake Nov 15, 2014

    You can't just by a replacement drive for xbox the drive, and board have hardware keys that have to match or the DVD drive will be ignored by the MOBO.

  • Martin Carr Nov 15, 2014

    @elcaminojake - if you read my reply properly, you'll see that by swapping the PCB you are taking the DVD key with you. Furthermore, even with the wrong PCB your console would still play DVD movies, allowing you to eliminate other parts of your drive (such as laser and mechanical assembly).

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Look people do not take your xbox apart it will not only void your warranty it can also give it future problems. What worked for me was that when you open the tray you will see a little circle. It will not be a gear. Turn that piece clockwise until the tray shuts(DO NOT FORCE IT!!!!!!) You should hear it reading then it will say open tray again so open the tray put the game in and close it. It should work but I am not making promises if it doesn't then you have my permission to take your console apart

Posted on Dec 20, 2009

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1. Do not set your xbox360 sideways (up and down).
2. Do not plug your xbox 360 into a surge strip

3. Do not put your xbox 360 on a carpet

4. Do not put your xbox 360 in an entertainment system cabinet

5. Do not buy one of those crappy add on fans to put on the side...it will make things worse

6. Do not open your xbox if it is under 3 years old...try to get microsoft to repair ANY AND ALL issues for FREE and if they refuse contact advocate@microsoft.com


Microsoft and Jabil (jabil.com) who are the folks who repair and refurbish the xbox360 units both say the above statements are true. You just need to talk to the right people to get the work done for free

ALSO! DO NOT! Pay for shipping!

Posted on Jun 04, 2009

  • elcaminojake Nov 15, 2014

    Yes plug your xbox into a surge strip. and make sure the the xbox is vertical. If there is a large amount of dust building up use compressed air to agitate the dust and get it out of the system.

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I had same problem with my xbox couple months before.

I've used this guide for detailed instructions and solved it myself without paying too much.


Good luck.

Posted on Jan 11, 2010

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  • peter rady Nov 06, 2010

    My xbox dvd drive was broken, so i changed it and it would not read games. After reading this page all is well ( I swapped over the dvd circuit boards).

  • baller95 Nov 30, 2010

    1. On the console, go to My Xbox, and then select System Settings.
    2. Select Memory.
    3. Highlight any storage device, and then press Y on your controller.
    4. Select Clear System Cache.

  • sylviaivie Dec 14, 2010

    No joy on the clear cache. This happened to me after MS Xbox update. :o( new disc player installed... now can't use the damn thing

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All jokes aside i've had this problem and i cleaned the laser, tightened screws, ect. for about 5 hours and could not get it to read. finally i got pissed and punched it as hard as i could and to my amazement the bastard cut on and started working. point being, an xbox is like a girl treat it good as long as it's cooperating but don't be afraid to raise your pimp hand if it starts to acts up.

Posted on Jan 12, 2010

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So I have a PS3, I walked into my room, started it up and realized something strange.
It played my game perfectly!
No skips, no "disc is unreadable," no laser problems; I DIDN'T EVEN HAVE TO SWITCH MY DVD DRIVE!
:O

Posted on Dec 31, 2008

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I know this is gonna sound stupid but i was haveing the same problem open tray everytime u put the disc in and well i put my finger inside and pushed the back of the tray and it all of a sudden started working i guess its just worth a try

Posted on Apr 25, 2009

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I Have a quick fix that works for me every time. For as weird as it may sound, this really fixed the open tray issue. When the 360 is first turned on for the day, it's cold, therefore if you just let it sit on your dashboard for 20 minutes without touching or doing anything but just let it sit there on idol for 20 minutes or so. Then open back up the tray, then close it back it will take about 30 seconds to a minute and it should read with no problems whatsoever!!! Another thing that I strongly recommend is to install your game straight to the hard drive, therefore all it has to do is read it long enough to just verify it is the actual game. I'm telling you it will add life to your reader and could save you alot of cash!!! Hope this helped it really worked for me.

Posted on May 14, 2009

  • nanee58 Jan 30, 2011

    how do you install it to your hard drive?

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Repair without open your 360!

Take a old hard disk 3,5 inch (the older, the better). Open the hard disk and rip-off the magnets (yes there are two magnets in a hard drive). Put one of the magnets on top of the middle of your dvd-drive. There are enough pictures on the net, so you can see were your dvd is.

Put in a cheap music CD. Listen if its playing. If it play's and make no damage to the disk put in your game! It will play like new. This is a nice solution for the ratteling noise.

Ring of dead; fix without opening.
rip of your front, rip of the gray plastic under the hard drive an the other site. Take a vacuum cleaner and suc out all dust! Some 360 will work like new, don't put it on your fans! They will die.

Greetzzzz

Posted on Dec 04, 2007

  • Miramontes Jan 10, 2011

    Was not able to play DVD or games. I opened the front and sides, vacuumed and at the moment I'm able to play DVD's. Still not able to play games. Hopping the issues clears up. Seems to be an issue of dust bunnies.

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Try Pot Calibration. Also for you guys who have replaced DVD Drive and still no joy... Did you transfer the key which paired the drive to your motherboard? If not then that is going to be your problem. For a tutoral on pot calibration check this:

http://dwl.xbox-scene.com/tutorial/XBOX_360_POT_CALIBRATION_V1.0_by_Moda.pdf

Hope this helps someone.

Posted on Aug 24, 2008

  • halo warrior Sep 30, 2010

    would this allow the xbox 360 Pro, Arcade, or even the brand new one or the Elite read the disc more fluently?

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I replaced the lazer on my DVD drive and it works great now! It took about $30.00 (shipped from ebay) and about 1/2 hour to replace.

Posted on Jan 10, 2008

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I had the same problem with the open disk, i ejected the disk and there is a small black wheel that spins the game. take your finger and turn it a few turns and it should work fine.

Posted on Dec 22, 2009

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I just had this problem today.  After banging on it, blowing all the dust out of it, putting it on its side, it still wouldn't work.  I didn't want to open it because I don't know where my slotted tool opening thingy is.  So this is what I did: (Really stupid, but it worked)  I heated up the top and side under the hard drive with a hair dryer for about 90 seconds.  Some dust also came out so maybe it was on the laser.  I don't know and I really don't care since it solved my problem.  BTW when the XBOX doesn't work my 15 year old is very whiny and likes to drive me crazy till I fix it.

Hope this goofy trick works for you!!!!

Posted on Nov 05, 2009

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Im getting a new drive then i will let all you know how it goes so you might not have to send it in.. Mr Clepto

Posted on Dec 01, 2007

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Thanks for all the help. my xbox 360 is now working. not sure what i did i think it was losing the screws that helped.i took it apart again to check the magnet and it was in the right place. took the cover off the dvd drive and ran it open it made alot of noise cause the top of the dvd cover holds the disk in place so i repleaced it and the games read so i put all the screws back in the drive and main consol half turn looser and has been working great since thanks for all the input.

Posted on Mar 30, 2008

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My xbox 360 had the same problem. I would insert a game or dvd and close the tray it would buzz and hum and then show the open tray message. I did some research and discovered that one possible problem is that the laser carriage gets stuck at the end of it's track. Now, Microsoft won't thank you for doing this, but if you straighten out a paperclip and bend a small 90 degree angle on one end you can use it as a hook. Open the tray reach into the drive and hook the edge of the laser CARRIAGE...not the laser itself. Now, carefully drag it toward the front of the drive approximately 1/2 to 3/4 of an inch. Then remove the paperclip tool and insert a game or dvd and close the drive. Mine loaded right up after this. If it doesn't work then you need to send it in anyway. At least this way you have a shot at saving yourself $100.00 Good Luck!

Posted on Nov 28, 2010

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Turned 360 upside down in the horizontal position one quick time and this fixed the problem. I can now play the games with the 360 in the normal vertical position.

Posted on May 17, 2009

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I had a 360 that would spin the game up than stop and do nothing, i took it apart, used a q-tip to clean the laser lens and it worked fine after that.

Posted on Feb 21, 2009

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You can replace the laser/drive or if your advanced in the electronics field, you can adjust the potentiometers UP 10 percent. You will need the tools to open your console, the drive, a small flathead screwdriver to adjust the pots, and a multimeter so you can test the pots.

Posted on Nov 23, 2008

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THE ULTIMATE FIX!!!##################

I found the simplest way to fix this EVER.
its so simple
if u usualy have your xbox horizontaly led down take the disk out and go to dashboard now turn ur 360 verticly up now put the disc in again and play
and once the game has started eject the game and turn ur xbox back horozontaly and will work fine
but make sure you dont move your xbox while a game is playing or it cud get laser burns!########################

Posted on Jul 28, 2010

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Sometimes it not that the lazer is shot, just dirty. Simply open up the dvd drive and clean it, various youtube videos shop you how to open it, to clean it just wipe the area around the little LED looking light , if it works ur fixed at no cost, if it doesnt then it needs replacing.

Posted on May 17, 2009

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Its simple use a dvd lens cleaner and it works like new

Posted on Jun 28, 2008

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This worked for me:
- Put in audio CD - Wait this it plays - Take audio CD out and put in 360 game - Game plays
Hopefully that works for you guys as well.

Posted on Sep 03, 2010

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Found the problem...

After many different methods suggested on here, such as banging on the top of the box, unplugging with tray open, cleaning the lens by hand, and many more with no success.

I finally found a video where the guy suggested cleaning the motor bearing. I opened up my xbox and took of the cover to my drive. I plugged it back it to see what the disc was doing. When I restarted the system and placed the disc in it did not spin at all. It seems the motor or atleast the spindle was not spinning. I went ahead and removed the motor, cleared out the old grease, re lubricated the motor and put it back together.

Success...I would suggest trying this next time or just replacing the hard drive for 30 bucks...

Posted on Sep 24, 2009

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Either you need a firmware update on you xbox 360 which can be obtained by connecting to xbox live and downloading it when automatically prompted, or the dvd drive unit is failing. DO NOT clean the lens with alcohol and qtips as this will only blur the laser lens! Even if you put water in with that alcohol, it won't save your 360!

Posted on Apr 27, 2008

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Since I got my first 360, I've had problems. My first console I had to send back for a freezing issue, which turned into just a black screen showing up, that's it. Then my second 360 began having the same problem that is being discussed here- the title screen would load and everything, but when I'd put the game disc in, nothing. It couldn't read it. It would just stay on "Open Tray". Some words of advice: if you haven't already, put your 360 on its side. Play with it horizontal. Both the problems I've had with my 360 are due to overheating problems. The bottom of the 360 is vented, it has holes, my machines have probably just needed to breathe more. I put my 360 horizontal and I've had no problems since. I firmly believe the 360 was meant to played on its side, for many reasons, and I don't know why Microsoft advertises and displays it vertical. I seriously think it causes problems with the machine in some instances. 

Posted on Dec 21, 2008

  • Anonymous Dec 21, 2008

    First off, it's absurd how many issues the xbox 360 has had so far. There are numerous different individual problems and the sheer number of cases has to be staggering. I seriously question whether this is intentional so Microsoft can end up making more money through repairs and second purchases. I simply cannot believe they could manufacture so many defective devices. I'm on my second 360, and within a month I had the same problem you all had. The console could not read my disk, it just said "Open Tray". Put your 360 on its side. It's meant to be played that way. That corrected the problem for me, and it also helps with the machine breathing and overheating (which is a cause for many of the potential issues the 360 can have), as the bottom is ventalated. 

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My dvd drive kept opening and closing. Useless. I brought a new one for $35+shipping.
I then got the
To Play This Disc, Put It In An Xbox 360 Console message. I then took my old card out of the old drive and put it into the new drive and now everything works great! Phew!!!

Posted on Oct 26, 2008

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Send it back to Microsoft for repairs, keep in mind your resonsible for the cost because you attempted to fix the unit yourself. It's easier to call and have them replace the unit free of charge and free shipping.

Posted on Nov 02, 2008

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Hey guys i sended my 360 for some guys repair it at some kind of depot where they fix those kind of stuff, and they're repairing it at the moment, but they told me it was laser or the optic or something like that, so the point is like they bought it from internet, and they're fixing it at the moment, so it cost me around $110.00, so I would recommend you go to a place like this and pay them for 'em to fix it, or if you don't have that amount of cash, pay them for check your xbox 360 and tell you what's the problem, for you to buy from internet or somewhere else, and then pay them for them to install on you 360. They told me that it'll work so and I read somewhere else or here I don't remember, that, that was what was wrong with it, so I think you could try this.

Posted on Mar 03, 2008

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1st try cleaning the laser or optical eye inside the disk drive with a q-tip and rubbing alcohol then remove excess alcohol with other end of q-tip. Worked like a charm for mine which would not read disks.I have one of the 1st series x-box's and since youve done all that you might as well vacume out the unit for optimum efficiency or to correct 2 red rings. You can google what you are looking to fix and will find you tube videos that will walk you through step by step.

Posted on May 26, 2010

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Hit it with a hammer. No, seriously hit it with a hammer right over where the disce would sit while the screen says "reading". It might take a couple trys but it will work. you have to tap it several times while it says "reading" until you hear the motor wind up to higher rpms. PRESTO! Working game!

Note* I have also used the controler as the hammer device but seeing as it requiers a little force the toggle shakes and moves the display away from the window that lets you know if it is reading or not thus making it hard to gauge if your attempt has been working or already failed. if it is starting to work, their will be an even longer period of "reading" than you normaly exprerience without the hammer method.

good luck kiddos.

oh, and this proves my theory that innatimate objects can and will be beaten into submition

Posted on Jan 18, 2011

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I had the same problem, exactly, and I ended up needing the laser drive replaced. Also, cleaning the lens is not good for it. Even if it does work, it will keep getting worse(we tried it with our first one..oops)

Posted on Mar 22, 2009

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If the product is under a year old and you have prove of purchase you can take it back to the store you brought it from and they will have to repair it refund it or replace it hope this helps sam.

Posted on Nov 22, 2008

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First is there a ring on the disk. If there is than the xbox-360 will not read it. If there is no ring than it's damaged but can be fixed. Take it to a machine that will buffer it. That means it will fill and repair the dents and it should work. Take it to Blockbuster and they will or Family video. Last thing is if there is a ring around it it can't be fixed at all. You welcome.

Posted on Feb 08, 2009

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The fix outlined by
mw2 machine
worked for me.
Tommy

Posted on Feb 13, 2010

Guys. I have been successful in repairing my ring of death 360 by carrying out a mod on the heatsinks. Does require you to be somewhat technically minded. The X clamps that hold the heatsinks in place stress the motherboard so that when it gets hot it warps - causing the ROD. This mod replaces the X clamps with nuts and bolts and this prevents the stress. Like I say I tried it out on one of my 360s (had nothing to loose) and to my surpise it worked. And that was 6 months ago and it still works. Check out the guide at this URL:
http://rbjtech.bulldoghome.com/pages/rbjtech_bulldoghome_com/XClamp.htm

If in doubt then send it off to MS.

As for the "insert DVD in a 360" problem - the laser is shot and so the drive needs replacing. Can source one on ebay but before fitting you need to flash it with the correct serial number else the 360 wont like it. There are guides online that can tell you how to do this.

Hope this helps somone.

Posted on Dec 09, 2007

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I wish i could help but i have the same god damn problem but some times it works what i tried to do is plugging the consol into a different power source and it temperarily fixed the problem but it did come back after a fair amount of time!!!

Posted on Aug 26, 2010

I've just read somewhere that a blogger claims he was told by a Microsoft rep that the 360 wasn't designed to play games when used in a vertical position. Allegedly, after putting the machine horizontally, the problems reading games stopped........

Posted on May 04, 2008

  • mad32 Dec 22, 2010

    he is a liar i did that and it didnt work

×

Wrap it in a towel until you get the RRoD then ship it off to Microsuck for a free fix

Posted on Mar 30, 2008

I had the same problem: 360 would play music CDs, burned DVDs, and a demo classic XBOX game, but would not play store purchase DVD movies or 360 games.

In my case I had a bad laser assembly. Since my console was well out of warranty I purchased a new laser assembly off eBay, opened the 360, replaced the laser assembly, and now everything is working as expected.

If your console is under warranty, call Microsoft and have them repair/replace it. If not, hop on over to eBay, purchase a new laser assembly, replace, and you're good to go.

Posted on Mar 26, 2008