Question about magicJack Plus

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My magicjack is not working

I have had the magic jack for a long time the power adapter failed they sent me a mew one now nothing is working

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Posted on Mar 05, 2018

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This is a common problem with the magicjack.
The separate power converter module has a high rate of failure.
The MJ works when plugged into a USB port on the computer, but not when plugged into an AC wall socket.

Magicjack is aware of the problem and offers a replacement.
Some people have reported that the replacement modules from Magicjack are no better than the originals and have had repeat failures.
Consider getting a power module from another source. There are lots of AC to USB power converter modules available on Ebay for only a few dollars. Search Ebay for "magicjack power adapter".

Posted on Dec 25, 2014

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Have you check the breaker for the circuit its on? Is there power to the jack? If yes try using it on another jack/phone or at a friends place see if it works there. If it does the problem is either with your phone or computer connection/setup, if you are using one.

Posted on Nov 05, 2014

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Posted on Jan 02, 2017

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2 Answers

My Magic Jack stopped working a while back and I unplugged it and misplaced the adapter. How do I go about purchasing a new one. And how do I check my account?


MagicJack Phone Number

561-594-9925

MagicJack phone support
First describe why you are phoning below to find targeted help and save time. If you decide to phone MagicJack:You get a recording, but do get to speak to an actual person. For billing matters only.
17 mins average hold time - call Mon-Sat 10am-7pm EST

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Dec 23, 2015 | magicJack Two, 2 Magic Jack Plus Voip...

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My magic jack plus will not work and I am wondering if the electrical connector is bad.


Go to the magic jack website and update your adapter. Also try different USB ports and reboot your computer with magic jack connected. If the computer does not recognize the adapter, try disconnectin and reconnecting into different ports. There is a update option on magic jack website and tech support as well.

Nov 04, 2014 | magicJack PLUS VOIP Phone Adapter

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Why will my magic jack work plugged into the wall outlet?


This is a common problem with the magicjack. It works when plugged into a USB port on the computer, but not when plugged into an AC wall socket.

Problem:
The separate power converter module has failed.
When the magicjack is plugged into your computer USB port, it is getting power directly from the 5 volt source in the USB port.
In order to use AC wall current to power the magicjack, a power converter module is needed. That module contains a transformer and rectifier that coverts 115V AC into 5V DC. That module is no longer supplying 5V to the magicjack.

Tech section - you can probably skip this part:
The problem is poor quality low ESR electrolytic capacitors in the power module. ESR is Equivalent Series Resistance. A low number is good, high is bad. The ESR of a capacitor is measured with an ESR meter.
The 5V output of the power module measured only 3.5V. I took the power module apart to to trouble shoot. I found two 220uF 10V capacitors that were labelled "Low ESR" (C8 and C9). I measured the ESR of these caps and C8 measured 1.5 Ohms. I replaced the C8 cap and it fixed the problem. 5V output was restored.

Solution:
I do not recommend repairing these power modules. I did it out of curiosity. These modules are very cheap.
Magicjack is aware of the problem and offers a replacement. To contact them, go to www.magicjack.com and go to "support". They will ship you a new power module for about $5.50. Some people have reported that the replacement modules from Magicjack are no better than the originals and have had repeat failures.
Consider getting a power module from another source. There are lots of AC to USB power converter modules available on Ebay for only a few dollars. Search Ebay for "magicjack power adapter".
will-magic-jack-work-plugged-into-wall-mbz13odsyguuiirp1214tyyc-2-0.jpg will-magic-jack-work-plugged-into-wall-mbz13odsyguuiirp1214tyyc-2-1.jpg

Oct 27, 2014 | magicJack Two, 2 Magic Jack Plus Voip...

1 Answer

I can call out on my Majic Jack Plus but cannot receive calls. The majic Jack is registered and set up on my modem.


This could be failure of the power adapter module.
Is your Magicjack plugged into the wall power thru a power adapter? Try bypassing the power adapter and plugging the magicjack directly into a USB port on your computer. If the magicjack work correctly now, then you have a bad power adapter module.
I had a similar problem. My Magicjack was plugged into a wall socket. First the dial tone became inconsistent, then I could no longer receive calls, then it died completely.
I plugged the MJ into a USB socket on my computer, and it then worked normally.
If you have a failing power adatper, it will continue to deteriorate, and it will eventually fail completely. The blue power on the magicjack will not come on when it is plugged into the power adapter, but it will illuminate when plugged into the USB socket on the computer.
Note: the computer must be on to power the magicjack thru the USB port.

Magicjack is aware of the problem and offers a replacement power adapter module. To contact them, go to www.magicjack.com and go to "support". They will ship you a new power module for about $5.50. Some people have reported that the replacement modules from Magicjack are no better than the originals and have had repeat failures.
Consider getting a power module from another source. There are lots of AC to USB power converter modules available on Ebay for only a few dollars. Search Ebay for "magicjack power adapter".

Oct 05, 2014 | magicJack Two, 2 Magic Jack Plus Voip...

1 Answer

I havo a magic jack plus. The power adaptor broken


All MagicJack Power Adapters provide 5v DC through USB interface. Until replacement can be obtained, you can plug MagicJack into your computer USB port (computer must stay on to provide power however)

Sep 04, 2014 | Computers & Internet

1 Answer

No fail tone my magic jack plus is not connected to a computer, it is going through my router which is plugged into my motem. I have disconnected the power from all devices and then restored power to each...


Without a computer:

1. Plug the magicJack into the power adapter that has been provided
2. Plug the Ethernet cord that has been provided into the magicJack
3. Plug the other end of the Ethernet cord into your modem our router
4. Plug a telephone into the magicJack
5. Plug the power adapter into a power outlet
6. Visit mjreg.com on your computer, tablet or smartphone
IMPORTANT: Your computer, tablet, or smartphone MUST be connected to the same network as the magicJack to be able to register
Item 6 is what you appear not to have done, in order to get dial tone.
Item I

Apr 17, 2014 | magicjack.com Computers & Internet

1 Answer

No works


Does your magicJack work while plugged into your computer?
If YES, you may need a replacement power adapter. Please try testing with another adapter, if available. Once you have determined you need a new power adapter please
use this link magicJack Login
If NO, please chat with one of magicjacks live agents and they will be happy to assist you.
*Shipping fee is $5.00 to United States and $8.00 to Canada.

Mar 27, 2014 | magicjack.com

1 Answer

Magic Jack frequently loses connection even though it should stiil work when offline


To use without computer plug ethernet cord into magicjack otherend into router plug phone in to magicjack plus plug magic jack plus int power adapter plug power adapter into power outlet should work but does not no calls in or out in reverseorder and has to be online with internet conection .

Dec 27, 2013 | magicJack Plus Pc To Phone Adapter

2 Answers

We have a problem with the majic jack adapter. It does not work when plugged into the wall. It only works when plugged into the computer. This is a new 5 yr warranty majic jack that was working when...


This is a common problem with the magicjack. It works when plugged into a USB port on the computer, but not when plugged into an AC wall socket. On the magicjack plus there is a blue power light near the word "plus". If that light is not on, then it is not getting power.
The problem is in the seperate magicjack power supply module.
When the magicjack is plugged into your computer USB port, it is getting power directly from the 5 volt source in the USB port.
In order to use AC wall current to power the magicjack, a power converter module is needed. That module contains a transformer and rectifier that coverts 115V AC into 5V DC. It is that power converter module that is failing.
The power converter module has an AC plug on one end and a USB socket on the other end. In order to power the magicjack from the AC current from the wall outlet, you plug the power adapter into the wall socket and the magicjack into the USB socket on the power supply module.
I had the same problem with my magicjack. I measured the 5V output of the power module to be only 3.5V. I took the power module apart to figure out why it failed. I found two 220uF 10V capacitors that were labelled "Low ESR" (C8 and C9). I measured the ESR of these caps and C8 was 1.5 Ohms. I replaced that cap and it fixed the problems. These two caps are circled in red in the photo.
I do not recommend repairing these power modules. I did it out of curiosity. These modules are very cheap. There are lots of AC to USB power converter modules available on Ebay for only a few dollars. Search Ebay for magicjack power adapter.

problem-majic-jack-adapter-not-work-mbz13odsyguuiirp1214tyyc-5-0.jpg problem-majic-jack-adapter-not-work-mbz13odsyguuiirp1214tyyc-5-1.jpg

Nov 16, 2012 | magicJack Two, 2 Magic Jack Plus Voip...

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