Question about magicJack Plus

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My magicjack plus has worked fine for years. Recently I`ve had to remove it from the wall & plug it into the usb port on my pc for it to work. The next day I put it back in the wall until it happens again. For about 12 hrs now I have a dial tone but when the numberis supposed to ring nothing happens, just silence. what`s up? taking the mj out of the wall is a big deal here it`s behind a desk, so an answer without a plug change would be preferred.

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6ya6ya
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Posted on Jan 02, 2017

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flekota
  • 18 Answers

SOURCE: my laptop window 7 OS wont recognize my magicjack plus. what will i do?

make sure its updated?try running it as administrator your firewall or anti virus IP maybe blocking it check all three to see if IP is blocking it use the USB port if it dosn't work trough that your IP is blocking it try reinstalling it follow instruction don't just click next read what it says. it may ask do you want to run as adminnistrator

Posted on Oct 27, 2012

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  • 1645 Answers

SOURCE: magic Jack frequently loses connection even though it should stiil work when offline

To use without computer plug ethernet cord into magicjack otherend into router plug phone in to magicjack plus plug magic jack plus int power adapter plug power adapter into power outlet should work but does not no calls in or out in reverseorder and has to be online with internet conection .

Posted on Dec 27, 2013

Big Poppa Ma
  • 302 Answers

SOURCE: Macintosh MagicJack Plus software application download please

unplug your magic jack and reinstall it into the computer. the software should load

Posted on Jul 03, 2014

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1 Answer

I am on auto refill and my magicJack quit working I use for my fax machine and do not get any dial tone. I have tried unplugging etc and still does not work, What is wrong?


Is your Magic Jack plugged into AC wall current with a Power Adapter?
If so, try powering the MJ directly off a USB port on a computer.
The MJ power adapter is prone to failure. On the MJ plus, there is a blue power light in the shape of a cross near the word "plus". That light should be illuminated when plugged into a USB port or a power adapter. If the light is out when using the power adapter, then the power adapter is dead. If the light is out either way, then the MJ is probably dead.

Mar 13, 2015 | magicJack Plus

1 Answer

Has dail tone no calls out


Is your Magicjack plugged into the wall power thru a power module? Try plugging the magicjack directly into a USB port on your computer. If the magicjack work now, then you have a bad power module.
I had the same problem. My Magicjack was plugged into a wall socket. First the dial tone became inconsistent, then I could no longer make calls out, then it died completely. I plugged the MJ into a USB socket on my computer, and it then worked nomally.

Problem:
The problem is in the seperate magicjack power supply module.
When the magicjack is plugged into your computer USB port, it is getting power directly from the 5 volt source in the USB port.
In order to use AC wall current to power the magicjack, a power converter module is needed. That module contains a transformer and rectifier that coverts 115V AC into 5V DC. It is that power converter module that is failing.

Tech section:
I decided to trouble shoot the problem. I measured the 5V output of the power module to be only 3.5V. I took the power module apart to figure out why it failed. I found two 220uF 10V capacitors that were labelled "Low ESR" (C8 and C9). I measured the ESR of these caps and C8 measured 1.5 Ohms. I replaced that cap and it fixed the problem. Output voltage restored to 5V. These electrolytic capacitors do not fail suddenly, they gradually deteriorate. The output voltage of the Magicjack power module will drop gradually until it hits a critical level. The MJ will start to behave sporadically, then it will die completely.

Solution:
I do not recommend repairing these power modules. I did it out of curiosity. These modules are very cheap.
Magicjack is aware of the problem. To contact them, go to www.magicjack.com and go to "support". They will ship you a new power module for about $5.50. Some people have reported that the replacement modules from Magicjack are no better than the originals and have had repeat failures.
Also, consider getting a power module from another source. There are lots of AC to USB power converter modules available on Ebay for only a few dollars. Search Ebay for "magicjack power adapter".

dail-tone-no-calls-out-mbz13odsyguuiirp1214tyyc-2-0.jpg dail-tone-no-calls-out-mbz13odsyguuiirp1214tyyc-2-1.jpg

Dec 21, 2014 | magicJack pc to phone, free local & long...

2 Answers

My magic jack plus will not work and I am wondering if the electrical connector is bad.


Go to the magic jack website and update your adapter. Also try different USB ports and reboot your computer with magic jack connected. If the computer does not recognize the adapter, try disconnectin and reconnecting into different ports. There is a update option on magic jack website and tech support as well.

Nov 04, 2014 | magicJack PLUS VOIP Phone Adapter

2 Answers

Why will my magic jack work plugged into the wall outlet?


This is a common problem with the magicjack. It works when plugged into a USB port on the computer, but not when plugged into an AC wall socket.

Problem:
The separate power converter module has failed.
When the magicjack is plugged into your computer USB port, it is getting power directly from the 5 volt source in the USB port.
In order to use AC wall current to power the magicjack, a power converter module is needed. That module contains a transformer and rectifier that coverts 115V AC into 5V DC. That module is no longer supplying 5V to the magicjack.

Tech section - you can probably skip this part:
The problem is poor quality low ESR electrolytic capacitors in the power module. ESR is Equivalent Series Resistance. A low number is good, high is bad. The ESR of a capacitor is measured with an ESR meter.
The 5V output of the power module measured only 3.5V. I took the power module apart to to trouble shoot. I found two 220uF 10V capacitors that were labelled "Low ESR" (C8 and C9). I measured the ESR of these caps and C8 measured 1.5 Ohms. I replaced the C8 cap and it fixed the problem. 5V output was restored.

Solution:
I do not recommend repairing these power modules. I did it out of curiosity. These modules are very cheap.
Magicjack is aware of the problem and offers a replacement. To contact them, go to www.magicjack.com and go to "support". They will ship you a new power module for about $5.50. Some people have reported that the replacement modules from Magicjack are no better than the originals and have had repeat failures.
Consider getting a power module from another source. There are lots of AC to USB power converter modules available on Ebay for only a few dollars. Search Ebay for "magicjack power adapter".
will-magic-jack-work-plugged-into-wall-mbz13odsyguuiirp1214tyyc-2-0.jpg will-magic-jack-work-plugged-into-wall-mbz13odsyguuiirp1214tyyc-2-1.jpg

Oct 27, 2014 | magicJack Two, 2 Magic Jack Plus Voip...

1 Answer

I can call out on my Majic Jack Plus but cannot receive calls. The majic Jack is registered and set up on my modem.


This could be failure of the power adapter module.
Is your Magicjack plugged into the wall power thru a power adapter? Try bypassing the power adapter and plugging the magicjack directly into a USB port on your computer. If the magicjack work correctly now, then you have a bad power adapter module.
I had a similar problem. My Magicjack was plugged into a wall socket. First the dial tone became inconsistent, then I could no longer receive calls, then it died completely.
I plugged the MJ into a USB socket on my computer, and it then worked normally.
If you have a failing power adatper, it will continue to deteriorate, and it will eventually fail completely. The blue power on the magicjack will not come on when it is plugged into the power adapter, but it will illuminate when plugged into the USB socket on the computer.
Note: the computer must be on to power the magicjack thru the USB port.

Magicjack is aware of the problem and offers a replacement power adapter module. To contact them, go to www.magicjack.com and go to "support". They will ship you a new power module for about $5.50. Some people have reported that the replacement modules from Magicjack are no better than the originals and have had repeat failures.
Consider getting a power module from another source. There are lots of AC to USB power converter modules available on Ebay for only a few dollars. Search Ebay for "magicjack power adapter".

Oct 05, 2014 | magicJack Two, 2 Magic Jack Plus Voip...

3 Answers

My Majic Jack Plus is not working ,the light is not coming on.


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Dec 14, 2013 | magicJack Two, 2 Magic Jack Plus Voip...

1 Answer

I can not get my magicJack Plus to work


If you're using the MJ Plus, it can be connected directly to the computer's USB port, or directly to the internet using the provided adapter. It must be connected properly in order to work.

The MJ program (on the computer) will not work if the MJ is not connected to the computer.

It goes without saying (but I'll say it anyway)... The MJ will not work if you have not paid for at least one year of service.

If you have paid for service, check your connections to ensure nothing is loose. The wall adapter can get loose and disconnect you from service.

Sep 22, 2013 | magicjack.com Computers & Internet

2 Answers

We have a problem with the majic jack adapter. It does not work when plugged into the wall. It only works when plugged into the computer. This is a new 5 yr warranty majic jack that was working when...


This is a common problem with the magicjack. It works when plugged into a USB port on the computer, but not when plugged into an AC wall socket. On the magicjack plus there is a blue power light near the word "plus". If that light is not on, then it is not getting power.
The problem is in the seperate magicjack power supply module.
When the magicjack is plugged into your computer USB port, it is getting power directly from the 5 volt source in the USB port.
In order to use AC wall current to power the magicjack, a power converter module is needed. That module contains a transformer and rectifier that coverts 115V AC into 5V DC. It is that power converter module that is failing.
The power converter module has an AC plug on one end and a USB socket on the other end. In order to power the magicjack from the AC current from the wall outlet, you plug the power adapter into the wall socket and the magicjack into the USB socket on the power supply module.
I had the same problem with my magicjack. I measured the 5V output of the power module to be only 3.5V. I took the power module apart to figure out why it failed. I found two 220uF 10V capacitors that were labelled "Low ESR" (C8 and C9). I measured the ESR of these caps and C8 was 1.5 Ohms. I replaced that cap and it fixed the problems. These two caps are circled in red in the photo.
I do not recommend repairing these power modules. I did it out of curiosity. These modules are very cheap. There are lots of AC to USB power converter modules available on Ebay for only a few dollars. Search Ebay for magicjack power adapter.

problem-majic-jack-adapter-not-work-mbz13odsyguuiirp1214tyyc-5-0.jpg problem-majic-jack-adapter-not-work-mbz13odsyguuiirp1214tyyc-5-1.jpg

Nov 16, 2012 | magicJack Two, 2 Magic Jack Plus Voip...

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