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Go online to amazon.com Under the search bar is a help topic. click and then click device support. A list of anything you own and have registered will com up. In the search box (upper left corner of screen. enter register fire stick. info will come up about the equipment and how to set up. I must admit I'm not too sure of what it says myself. Best option may be clicking on Contact us, explain the problem and ask them to call back. They'll have someone that can talk you through so it's done right.
typically product registration is for first owners only, and is used for purposes of identifying the start of the warranty period. Date of purchase and place of purchase along with name, address, product model and serial number are needed. Registering a used device may be possible with some manufacturers, but has limited benefits.
If you ordered online, best bet is to go back to the seller's website and check your order status page. You should be able to see when an item was ordered. If not possible but you ordered online, did you give an email address for shipping and order confirmations. Look for those emails.
If you bought at retail with a credit card and remember where, you can check credit card statements for the transaction either paper statements or online statements if you have registered with the card issuer.