Question about DISH Network Televison & Video

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How to get full picture on my tv?

My dish network doesn't allow full image to show on tcl screen.

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  • 73 Answers

First, ensure your tv is using the highest resolution possible (Usually 1080 for flat screens) by using an HDMI cable from the receiver to the television, and that you are on the correct input. Second, ensure your tv is not sizing the video by using the 'picture size' or 'aspect' or 'ratio' key on the remote that came with your tv (Not your DISH remote). Third, tune your DISH receiver (with your DISH remote) to an HD channel (for VIP model receivers, when you tune the channel to an HD channel, an opaque white 'HD' appears insude the blue box at the top of the screen). Fourth, hit the star key on the remote, while watching the screen. On the right hand side, near the top, it will cycle as you hit repeatedly the star key, the style of screen widening. Hit the key as often as you need to make the screen appear the way you want it to. The receiver will remember your setting for all HD channels. When finished with the HD channel, tune your receiver (with your DISH remote) to a SD channel (any channel in the guide that does not have the HD icon). Repeat the fourth step.

For Hopper/Joey family receivers, hit menu, settings, screen size. Follow the instructions to resize your screen to match your preference. When finished, repeat step four above on each an HD and a SD channel.

Posted on Mar 16, 2015

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Posted on Jan 02, 2017

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1 Answer

I'm hooked up tp Dish Network an hit wrong button on top for volume and now pic is gone. in lower left corner says no signal., but dish is working, just no picture on screen


Hey there, Cheri Torres with DISH Network Customer Service here. It sounds like you are going to need to change your TV back to the proper input or channel. If the TV remote is not working to change the channels you can also use the buttons on the front of the TV. First look for a button listed as either input, TV/video, source or AUX. When you press this button it will start cycling through all the inputs available, make sure to cycle through them slowly because it make take a couple seconds for the picture to come in. If you do not find a picture on any of the inputs you are going to need to try the different channels. Normally for a TV where the receiver box is the TV should be set to channel 3 or 4. Once you have found your DISH Network picture you will want to make sure to push the SAT button on the DISH remote so that it doesn't change the TV channel again. I hope you find this information useful and if you have any further questions or concerns please let me know. Thanks. :)

Oct 22, 2011 | Craig CLC501 15 in. TV

1 Answer

Need a remote code or how yal do the proves ing to the tv I have a 32" tcl flat screen 2010 model thank you much


Hey djeremyc87,

I can definitely assist you in programming the remote to the TV. I was unable to find any codes specific to a TCL TV, though to program the remote we can preform what's called a Power Scan. I have listed the steps below.

Power Scan to TV:

1.) With the TV on, press and hold the TV button (about six seconds) on top of the remote until all mode button backlights come on, then release.
2.) Press and release the red power button, then press the Up button once a second while pointing the remote at the TV. If the code for the TV comes up, it will power off.
3.) Press the POUND (#) button. If the code entered is valid for the remote, the mode light flashes three times. To verify the code works try several different functions for that equipment.

That will allow you to program the remote to the TV. If you have any additional questions/concerns you can post here or reach me at thomas.faust@dishnetwork.com

Tommy Faust
DISH Network

Jun 25, 2011 | DISH Network 135899 Remote Control

1 Answer

We have dish network. the problem is the picture doesn't fill the screen. it just shows up in a small box. what can i try?


On your DISH remote press the format button with an asterisk on it if this doesn't correct the issue try the page up and page down buttons to the right of the volume. If neither of these correct the issue reply with your receiver model number and we can go from there!

Daniel Busa
DISH Network
Customer Service

May 25, 2011 | Vizio 42 in. LCD TV

1 Answer

Hooked up the vip722 to my new 1080HP vizio ( with hdmi cables) and I am only getting a 480p signal. When I hit the info key on my vizio remote, it says 480p on the corner of the screen. Yes, I do have...


bestone890,

Go into the Main Menu. From there go to System Setup (6) -> HDTV Setup (8). Make TV Type 1080i and Aspect Ratio 16x9 and select Done. Your picture should now be showing a HD picture.

Tommy Faust
DISH Network

Apr 12, 2011 | DISH Network ViP722 DTV Receiver /...

1 Answer

Tv picture is always on full screen can not change it to wide screen or small screen. so side of picture is cut off so miss half off people at either side of screen and logos too tv channels missing like 5...


Do you use a satellite dish or cable? There are 2 different ways to control picture size. One is through the TV itself but there is sometimes also a control through the dish. For DISH network it is format on the remote. You may want to check if that setting is set to zoom or a setting like that. If it is, the TV control of the picture won't change anything. Email me back with more details if this doesn't solve your problem.

Feb 20, 2011 | Televison & Video

1 Answer

New tv . receiver doesn't respond to remote 1. new batteries, buttons light up. no menu image on tv. remote 2 works fine.


Hi vogt_tb There is a simple solution to this; we need toreprogram the remote. By doing this it will allow you to have full functionality foryour TV1, I will send you the link that walks you through it.
http://www.dishnetwork.com/SupportSection/remote-setup, I hope this helps.

Mike Houston of DISH Network Executive Office

Jan 17, 2011 | DISH Network ViP722 DTV Receiver /...

2 Answers

Need code to operate TCL tv with Dish remote


I have the 32" TCL and the 645 code also worked with the 722 dish network dvr remote (remote 20.0 IR). For that remote, press and hold tv button until all device buttons light up, enter 645 and press # key.

Jan 15, 2011 | DISH Network IR Remote Control

1 Answer

Just got a model 625 SD receiver. Have got older tv's 4 x3 . The picture has a black bar at top and bottom of screen . The format button on the remote does not change this. The CSR at Dish Network said I...


Hello, this is Nick Franta with DISH Network. This could be an issue with the TV. The best way to tell where the issue is coming from is by clicking the guide button on the remote. Verify if the image looks stretched. If it does it's likely an issue with your tv and DISH wouldn't be able to fix that. It could just be the way that specific channel/program is being broadcasted as well. Go through the channels to see if they are all showing the bar at the top and bottom.

Hope this helps! Let us know if you have any further questions.

Jan 13, 2011 | DISH Network DVR-625 DTV Receiver /...

1 Answer

I need codes for my Dish Network remote to control my TCL flat screen TV


Hello, you may have gotten this resolved already, but here are some simple steps to help you out!!!!
Follow the link yo our website and you will be good to go with that remote real soon!!!

http://www.dishnetwork.com/SupportSection/power-scan-instructions

Hope this helps!!

Becki Barned
DISH Network Customer Service

Dec 26, 2010 | Universal Remote Control DISH Network...

1 Answer

Unit is on Dish Network. Timed out during nite. "Locked" message on. Experimenting with remote was usless. No picture. Unit is small flat screen. Gift, no manual.


First, power down the Receiver and remove the card, disconnect your dish networking data cables. ( All )
Power down your TV.
Allow 2 minutes for the dish receiver to set, before powering up.
Next, reconnect all cables to dish Receiver and power on the TV and Receiver.
Next, plug in the card for Receiver.
The unit should cycle and show network accessing satellites.
If you have used this system before, you should know any setup steps or configurations.
Hope this has been of some help and your system now works.
Please rate kindly.


Nov 17, 2009 | Televison & Video

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