Question about Epson WorkForce WF-4630 Wireless Color All-in-One Inkjet Printer

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On an Epson WF-4630, what does error code 0x97 mean and how do I correct it?

The only thing it tells me is to turn on and off the printer, and when I do it continues printing, either print 3/4 of a page or doesn't print anything at all before giving me the error message again.

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I am on my second printer with the error. Epson explained it is a motherboard failure. The error is not caused by a PC or the software on it. Instead, this is a printer hardware failure.

After exchanging the printer, the replacement printer has now dies from the same error. The problem starts as blurry printing and progresses to the full hardware failure. Once the Hardware fails and you get the error code, there is nothing an end user can do. The motherboard needs to be replaced.

My printers were working fine up until I swapped out the factory cartridges that shipped with the printer. In both of my cases, there were no issues or symptoms until I started using the Epson XL cartridges. As soon as I installed those, the symptoms started to show. Within a couple of months after swapping in the XL cartridges, the motherboard dies.

Options:
1) Call Epson and complain, make them log the details even if it is out of warranty. This helps establish the pattern and knowledge of the issue.
2) Swap printer if under warranty. They may want a credit card to charge in case they do not receive the bad printer back. Just resend it in the box the replacement came in. Epson supplies shipping labels and covers the shipping costs.

Posted on Oct 05, 2016

  • 5 more comments 
  • Dennis Dunn
    Dennis Dunn Oct 06, 2016

    Thank you for a great comment. The Mother board is $88 at Compass Micro and $9 for shipping. They -- and Epson service center -- do not recommend replacing because of codes that have to be adjusted. Better to buy another printer. I got 5,000 pages, or so, out of mine.

  • Peter Roberts
    Peter Roberts Nov 06, 2016

    mine just went but I must have been lucky 30,000 pages printed (10,000 in colour) 40,000 scans , best printer I ever had. Only problem is I just replaced all off the ink cartridges literally today and itr died, just hope I can use these cartridges in my next one as its $200.00 in ink as they are all xl's

  • Alisa Murphy
    Alisa Murphy Jan 22, 2017

    Thank you

  • Nicole Fier
    Nicole Fier Aug 30, 2017

    I followed the steps at the bottom of this page:
    http://www.epsonprintersupportnumbers.co...
    Went to settings-Sysrem administration- scrolled to last option to reset to default settings- chose 'printer'- chose restore system default (I also did this for the 'fax' and 'scanner' but not sure if I had to do all three). Didn't have to turn it on and off again, it just printed.

  • Anonymous Oct 21, 2017

    this worked !!

  • Anonymous Nov 07, 2017

    be careful!http://www.epsonprintersupportnumbers.co... has nothing to do With Epson! it is a rogue phishing website! BE VERY CAREFUL!

  • info tech
    info tech May 02, 2019

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If you face any issue while using printer then you should call our ( toll free ) Toshiba Printer Customer Care Number +(1)-888-846-5560
http://toshiba.hpsupportnumbers.com/toshiba-printer-customer-care

Posted on Jun 17, 2019

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Thank you, Anjazmoro Wicaksono, you solved my problem, it was too much wet ink in the cleaning pad inside the printer. Before cleaning it I've returned the printer at an authorized repair center that substituted the print head, completely free. That wasn't the problem. In two months the pad had the same problem, and the printer displayed the same generic error. Thank you again, it was so simple, no driver issue, no real hardware failure, only a wet tissue to clean the pad.

Posted on Mar 26, 2017

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All you need to do is update the firmware, then run all the maintenance diagnostics, one by one, and the problem goes away. Also, I noticed that if I close the document that I am printing as it starts to print it seemed to coincide with the fault.

Posted on Mar 01, 2017

  • Stacey Paradise
    Stacey Paradise May 02, 2017

    Agreed! I updated my firmware from the Epson site and problem is fixed!

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EPSON WF 4630 Error Code 0X97
Printer only prints top third of page and same thing occurs when trying to make a copy.
EPSON Customer Support states this is a Hardware Failure and you need a new printer. If your printer is out of warrantee (1 year in most cases) all EPSON offers is to email you a coupon towards buying a new printer through their Customer Loyalty Program.

Unlike previous posting, this has nothing to do with a virus and I would caution against downloading the links that those posts offer to fix the problem as they are most likely malware.

Posted on Oct 28, 2016

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I own this piece of junk, and it is a motherboard issue according to the incompetent fools in many other countries that i was bounced around to. first I couldn't understand anything they were saying and second wouldn't shut up long enough for me to actually explain the issue.
When I finally got someone in the USA they were of absolutely no help my printer is out of warranty so they didn't care anymore,but they were really wanting me to go to their customer loyalty site and buy another printer. apparently they think we are pretty Ignorant and we would just jump at the opportunity to spend good money on another pile of Garbage that they will not stand behind and would not even offer to help fix or do anything to make a customer happy. I would not have an issue if I had worn my printer out but it has less than 400 prints on it and is still on the factory cartridges no excuse for it at all.
STAY AWAY FROM EPSON THEY ARE A LOUSY COMPANY as for me I will NEVER as long I live own anything they make or have their name associated with they just lost a customer for life.
And if asked I will NEVER say anything good about them.

Posted on Oct 17, 2016

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  • Vachik Gharibian
    Vachik Gharibian May 19, 2017

    I had the same problem
    And what i did was i ran the clean print head program twice and i lrinted the results.
    After that i printed many pages and seems like it doesn't show the error yet

  • Vachik Gharibian
    Vachik Gharibian May 19, 2017

    I had the same problem
    And what i did was i ran the clean print head program twice and i lrinted the results.
    After that i printed many pages and seems like it doesn't show the error yet

  • Rob Tecbay Support Nov 07, 2017

    A piece of garbage and a lousy company is a mild expression of the facts!
    a huge lawsuit for defective product and services would be the best thing!
    They better add a "T" after the W before the F! the printer Name WTF7260 is most appropriate for this decrepit piece of garbage of a so-called printer!
    Since late December 2014 this is my 5th (!!!) replacement printer from Epson and just a minute ago again error code 0X97 again!!!
    I had to file an extension for my taxes in April Of this year because the printer stopped (the fourth one (!!!) in the middle of tax preparation.
    now the fifth one just failed (11/07/17 12:56pm PST) with error code 0x97!!!!!!!!!!!!!!!
    I will let everybody know that the Epson are absolutely worthless useless products that just suck ink at a $$$$ premium for nothing and the whole companies is one big ***** and I hope they go bankrupt those inept troglodytes!

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My Answer is DO NOT BUY THIS PRINTER!! My printer started giving me this error and when I called Epson they said because my printer is out of warranty they wouldn't replace it. I have had this printer for a year and a half and it's rarely used, in fact I just replaced the ink for the first time. So not only am I out a printer but I am out the $100 for the new ink! I would think that a printer should last longer than the ink cartridge and I think that Epson should stand by their products if this is a know problem.

Posted on Aug 23, 2016

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  • Epson Master
  • 3,324 Answers

Is the error code on the printer or the pc?
https://files.support.epson.com/docid/cpd4/cpd40083.pdf

Posted on May 20, 2015

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  • Epson Master
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Fix 0x97 Windows XP Vista 7 and 8
The right way to deal with 0x97 error codes Click here now to conduct a quick scan for 0x97 as well as related problems.
0x97 error message codes are triggered by corrupt system files inside of your Windows operating system.
Repair Guide
To Repair (0x97) errors you'll need to follow these steps: Step 1: Download (0x97) Fix Patch Step 2: Click the "Scan" button Step 3: Then click on 'Fix'. The Repair is complete. *File size: 1MB
Download time: <45 Secs If you experience 0x97 error message then we firmly recommend that you run an error message scan.
The following article provides information that demonstrates to you the best way to treat your MS windows 0x97 errors both by hand and automatically. In addition, this guide can help you to solve most typical error messages connected with 0x97 error which you may possibly receive.

Notice: This post was previously written and published under WIKI_Q422174
Contents
1. What exactly is 0x97 error message?
2. What can cause an 0x97 error code? 3. Ways to easily repair 0x97 error. What exactly is 0x97 error message? A 0x97 error code is the number and letter format of the error message produced. It's the standard error code layout utilized by Windows and other Microsoft Windows compatible software programs and device driver vendors.
This kind of code may be used by the merchant to identify the error caused. This unique 0x97 error message has a numeric code in addition to a specialised description. In some cases the error message might have extra variables in 0x97 format .The further number and letter code are the location of the system regions where the guidelines are stored at the time of the error.

What causes 0x97 error message? The 0x97 error is usually the result of Windows system corruption. Missing system entries are often a real danger to the health and wellbeing of any machine.
There are quite a few situations which can have resulted in a system file error. An unfinished install, a partial file erasure, incorrect deletion of utilities or equipment. It can also be triggered in the event your computer is contaminated with a trojan or spyware invasion or through an incorrect shutdown of the computer system. Any of the previously mentioned actions could very well result in the deletion or data corruption of Windows system files. That corrupted system file will cause missing and wrongly connected information and data files needed for the optimal working of the program.

Simple methods to easily repair 0x97 error code? The two main methods in which to deal with 0x97 error code:

Advanced Computer User Remedy (manual):
1) Switch on the machine then login as the administrator.

2) Then click the Start button then click All Programs, Accessories, Tools, then click System Restore.

3) From the next screen, click on "Restore my machine to an earlier date" and then click on Next.

4) Choose the most recent system restore date within the "click a restoration date" listing, and then click on Next.

5) Then click Next on the verification window.

6) Restart your personal computer whenever the restoration has finished.
Inexperienced Computer User Remedy (completely automated):
1) Download and save this (0x97) repair utility.

2) Setup software and click on Scan button.

3) Click the Repair Errors button in the software when the scan is completed.

4) Restart the computer system.

Posted on May 20, 2015

  • mschatz
    mschatz Jul 07, 2016

    This error is NOT caused necessarily by corrupted files on a PC. Our printer errors with the same code when doing copying directly on the printer. There's something wrong with the printer. If a fix could be loaded onto a memory stick and fix the firmware I'd certainly appreciate it and instructed how to do it.

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

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Posted on Jan 02, 2017

aicaxz
  • 511 Answers

SOURCE: Epson R230 printing unwanted lines

The problem is waste ink around head sprayer (at (bottom plate of head). Turn of printer. Move head to center. Put wet tissue (with hot water) at head cleaning mechanic pad. Move head to parking position. wait till 10 minutes. check it. You can repeat 3 times.

Posted on Jun 10, 2009

  • 1 Answer

SOURCE: RE: Epson TM-U200 printer with error (2 Flashes)

http://www.icscale.com/TECH%20MANUALS/TMU220_TRG_RevD.pdf

Posted on Dec 04, 2008

sherlyn c
  • 134 Answers

SOURCE: My Epson NX 400 is giving me this error message:Error B88/69/68 C

Try to run the ink pad reset utility software.
Please log on to epson.com. The software runs on win xp and win vista.

Posted on May 03, 2009

  • 1 Answer

SOURCE: Printer error see your documentation

My printer appeard "PRINTER ERROR SEE YOUR DOCUMENTATION" on the printer's panel, I turn the printer off an then put it ON but still the message is coming again. So I cannot printer or do anything. How can we solve fix this problem?

MY printer model is: EPSON STYLUS OFFICE TX300F

Posted on May 11, 2011

  • 120 Answers

SOURCE: My Epson Stylus Photo R230

Jast go to the web:
http://epson-r230-reset-software-free.fyxm.net/
Then download The epson r 230 resetter and install the software in your pc. In this time please follow these instruction:
12 Jan 2006
Please follow the steps below to reset the protection counter effectively.
If you have any anti virus software, please deactivate first.
The resetter software (adjprog.exe) requires specific date to run and your anti virus will prevent that.
Make sure you printer is ON and connected to your computer.
Run "Start.bat" file.
This program will set your computer date to 12 Jan 2006.
Click "Accept" button.
Click "Particular adjustment mode" button.
Select on "Waste ink pad counter" and click "OK" button.
Click on "Initialization" button and the program will reset the protection counter.
Click "Finish" button.
Change your computer's date back when it prompted.
Reactivate your anti virus if any.
Thank you.

Posted on Jun 07, 2011

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Epson WF-3640


Apparently cleaning with a wet towel or wet wipe is needed.

Don't be tricked into downloading antivirus software from some web sites that are actually malicious.

Example of cleaning suggestions:

https://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/my-epson-wf-4630-pro-printer-led-screen-error-code/9d577dff-75a0-4885-a10e-cf948f3f491e

"Before you buy a new one. Clean the rolls and ink holder in the printer with a wet wipe or wet cloth. Start it without the ink cart, it should then ask you to insert it. Insert it then and it will go through the new ink routine. I did that twice and it fix the error.
It seem like one of the nozzle might be clog up and clean and forcing the printer to push more ink out will clear the clog."

Aug 12, 2018 | Epson Office Equipment & Supplies

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Epson wf-3640 getting error 0x97


There's no doubt that Epson printers are one of the best printers that you can find in the market these days. But best doesn't mean perfect. There's a high chance that you will be a victim of error code 0x97 if you are using Epson printer especially for a long time. The error code 0x97 can occur at any time without any warnings or signs. Usually this error presents itself on the printer with an indicator to turn the printer off and on again. Usually this error code will show up during the printing process and your printer will stop printing afterwards. So for as long as this error keeps showing up, you won't be able to use your printer.

Honestly you can replace this printer for less than a hundred bucks

Mar 22, 2018 | Epson Office Equipment & Supplies

1 Answer

What is an Ox97 or 0x97 error code on an Epson WF-3640 printer?


Error Code 0x97 in Epson WF- 4630 means there is decrement in efficiency of printer. The printer may be not printing the pages as it used to print earlier. You don't need to worry anymore. You can follow either of the Solution to resolve the Error.
Solution 1:
Step 1: Download "0x97 Fix Patch:
Step 2: Click "Scan" button.
Step 3: Click :Fix" button to repair the Printer.
Solution 2:Step 1: Restart the computer. Login as an administrator user.
Step 2: Click "Start" button> "All Programs"> "Accessories"> "Tools"> "System restore".
Step 3 : Now click "Restore my machine to an earlier date"> "Next".
Step 4: Select most recent system restore date within the "tap a restoration date" Listing and click "Next".
Step 5: Click "Next" on the verification window.
Step 6: Restart your PC is required after the completion of restoration process.
Now, try to work with your printer again.
Call Epson Printer Support Team 1-800-213-8289 if the Error is not resolved or you are having any other kind of issues.
Visit: Epson Printer Support Phone Number 1 800 213 8289 Tech Support

Jul 06, 2017 | Epson Office Equipment & Supplies

1 Answer

Ho do you reset the ink levels on an Epson WF-4630 (T7861)?


Ink levels are set by chips on the ink carts. You may be able to reset the chips with a "chip resetter", but that's not really recommended. Get refillable carts with automatic resetting chips...

Dec 08, 2016 | Epson WorkForce WF-4630 Wireless Color...

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Epson Wf-4630 keeps jamming when i use the ADF to scan documents


It may be due to the corner of the paper is bend or not exactly parallel.

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How do I fix error code 0x97 on Epson printer


0x97 is a scanner circuit board error. You can reset your printer by unplugging it from the wall for a few minutes, and then trying again. Unplug is not the same as "turn off". Other than that, service center is your only answer.

Jul 05, 2016 | Epson WorkForce WF-7620 Wireless Color...

1 Answer

MY EPSON WF-4630 PRINTER IS STUCK ON oxf4 AND WE CAN'T CLEAR IT. WHAT DO WE DO??


If you are lucky, the 0xF4 error indicates a foreign object (a scrap of paper) in the gears. That would translate to PF driver mechanism overload. Another cause would be a contaminated encoder scale. Fixing either of these will require you to disassemble the printer. Here are some tips for taking apart the printer: https://www.ifixit.com/Guide/Repairing+EPSON+B-510DN+Error+0xF2+or+0xF3/11767 .

However, the 0xF4 error could mean that the encoder board or the motor have failed. These errors can only be fixed by a service technician. If your printer is under warranty, you should call for service. Otherwise decide if you want to risk taking it apart and finding that you can't fix this error. It may be cheaper to replace the unit.

I hope this helps.

Cindy Wells

Jun 20, 2016 | Epson WorkForce WF-4630 Wireless Color...

8 Answers

How to resolve error 0x97 on Epson WF-3640?


First, here's a copy of the manual:
https://files.support.epson.com/docid/cpd4/cpd40083.pdf

Second, attempt the following which I copied this answer from another post concerning the same error code:
"The problem is waste ink around head sprayer (at (bottom plate of head). Turn of printer. Move head to center. Put wet tissue (with hot water) at head cleaning mechanic pad. Move head to parking position. wait till 10 minutes. check it. You can repeat 3 times." (Post by Anjazmoro Wicaksono)

If that does not work, are you able to open the printer and look for anything that may be blocking proper function?

Jul 03, 2015 | Epson WorkForce WF-3640 Wireless Color...

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