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Acer eRecovery management Restore system to factor default but I don't know the password

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  • Acer Master
  • 7,733 Answers

Locate and Unhide Hidden Rescue Partition

  • 1 Access the Diskpart command prompt. Acer stores custom eRecovery passwords on your computer in PQService, a hidden rescue partition. Locating this partition requires accessing the Diskpart utility from the command prompt. Diskpart allows you to run a scan on your hard drive and bring up hidden partitions. To access Diskpart, go to Start and type "cmd" in the search bar to bring up the black command prompt box, and then type "diskpart" at the prompt to switch to a Diskpart prompt. Depending on your computer, a new command prompt may open with the Diskpart prompt.
  • 2 Scan your computer configuration. At the Diskpart prompt, type "rescan" to run a system configuration check. When the scan finishes, you will receive a message informing you the scan is complete. At the command prompt, type "list disks" to bring up available disks and then type "select disk 0."
  • 3 Locate the hidden partition. At the command prompt, type "list partition" to view a list of partitions on your disk. Locate the partition with no name and a size of approximately 10GB. At the command prompt, type "select partition (number)."
  • 4 Determine the partition type and unhide the partition. The hidden PQService partition will be either a type 27 or a type 12 partition. If the partition is type 27, unhide it by typing "set id=07 override," and if a type 12, then unhide it by typing "set id=0B" at the command prompt.
  • 5 View the PQService partition. Return to the disk containing PQService by typing "select disk 0" at the command prompt, and then type "list volume" to view the contents of the disk. PQService will be visible in the list, preceded by a number. Type "select volume (number)" and then assign PQService a new drive letter so you will be able to open and view it from your computer interface window. At the command prompt, type "assign letter=f."
Reset eRecovery Password
  • 1 Open PQService. Navigate to the drive containing PQService. Find the file "aimdrs.dat." Right-click on the file and select "Open with" and then "Textpad," "Notepad" or another text editor you prefer.
  • 2 Open the file and find the password. Open the file with your text editor and locate the eRecovery password. Look for a line that reads, "Password=password name," "Hint=the password hint." Write down the password and close the file.
  • 3 Open eRecovery using the recovered password and follow the instructions to create a new password.


Read more

Posted on May 23, 2015

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6 Suggested Answers

6ya6ya

6ya staff

  • 2 Answers

SOURCE:

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Posted on Jan 02, 2017

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Anonymous

  • 44 Answers

SOURCE: I've bought a Acer Aspire

Hi,

I've run into that problem before. Luckily for me I had a set of OEM disks handy, but I'm guessing you are a little more limited in options ;) That's ok, it can be worked around.

Do you still have access to the computer itself? If so then you should be able to find the password. It's kept in a file in the recovery partition. More specifically in the "\TOOLS\AIMDRS.DAT" file.

If you are able to access the recovery partition, usually the D:, then you should be able to just open that file in a text editor like notepad. If you can't view the partition then you will need to get a partition editing program just as GParted.

With GParted you burn it to a cd, restart the computer, and boot to the disk. From the interface you will want to find in list of partitions that one with a label resembling "recovery". If not then look for one that is only about 8-12GB in size. Right click on it, select "Flags" and make sure that "hidden" is not selected. after that hit the apply button at the top if it isn't greyed out, then exit the program and reset the computer. You should now have access to the recovery partition.

Hope that helps, if not let me know :)

Posted on Apr 16, 2009

Anonymous

  • 30 Answers

SOURCE: forgotten password on my Acer eRecovery Management

If you fully formatted the hard drive then most probably you have cleaned the PQservice division which might had recovery data; you can check this with the help of Computer Management console in Windows. It is in Windowssystem32compmgmt.msc. Also check the Disk Management and see what partitions you still have. Acer eRecovery Management won’t work if there is no default partition i.e. There should be E or D partition in order to run it.

Try www.download.com Here you might find your required software or else you have to ask the supplier to fix this problem for you. Hope this helps!

Posted on Sep 07, 2009

VinayT

Vinay Tevatia

  • 1884 Answers

SOURCE: I got an Aspire One netbook from Acer. I had

go tot Start->All Progs->Accessories->System Tools->restore. and restore the notebook to the earliest date (shown in bold numerals) possible.

Posted on Sep 19, 2009

IQUIT

  • 3940 Answers

SOURCE: I am trying to restore my acer aspire 5100 laptop

most likely the administrator password for Windows on the system

Posted on Apr 02, 2010

MizzBugz

  • 7 Answers

SOURCE: Hello i have an Acer Aspire One model zg5 netbook

You're going to need to boot it from the Windows XP installation disk, which means if you don't have a CD drive you'll need to get an external CD-ROM drive. This will fix the problem.

Posted on Oct 10, 2010

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1 Answer

How to tacke my aspire 5250 back to factory settings


*******All of your data WILL be lost during this process so back everything up first**********

1. Power on the machine.
2. At the ACER BIOS screen, hold the "Alt" key and press the "F10" key simultaneously to start Acer eRecovery. The window of opportunity is very small, so this may take a few attempts.
3. Once eRecovery has loaded, click "Restore to Factory Default Settings" (the password is six zeros, 0.0.0.0.0.0.).
4. Click "OK" to continue.
5. From here, the eRecovery process will update all the data on the C: drive and restore the factory image (approximately 10 minutes).
6. Once eRecovery has run, press "OK" to reboot unit.

OR

1. Reboot, and press F8.
2. Select Repair.
3. Select Reinstall Windows and follow prompts.

OR

Running System Recovery from Windows

1. Click Start>All Programs>Acer Empowering Technology.
2. Select Acer eRecovery Management.
3. Select Restore (bottom of eRecovery screen).
4. Select Restore system to factory default (the password is six zeros, 0.0.0.0.0.0.).
5. Select Yes then Next, the system will reboot and start the recovery.

Jul 04, 2014 | Dell Latitude D400 Notebook

1 Answer

Aspire one d257-13473 wont factory reset


Windows key > All programs >Acer Empowering Technology>eRecovery management>Restore>Factory(Top of list)..

Or

If computer will not boot.
Tune computer ON
When Acer splash is on screen hold Alt and keep pressing F10...

Select factory from top of list.
You will need a password , the default is "000000" (Six zeros).

Recommend you use the first option if you can...
1. Power on the machine.
2. At the ACER BIOS screen, hold the "Alt" key and press the "F10" key simultaneously to start Acer eRecovery. The window of opportunity is very small, so this may take a few attempts.
3. Once eRecovery has loaded, click "Restore to Factory Default Settings" (the password is six zeros, 0.0.0.0.0.0.).
4. Click "OK" to continue.
5. From here, the eRecovery process will update all the data on the C: drive and restore the factory image (approximately 10 minutes).
6. Once eRecovery has run, press "OK" to reboot unit.

***This will erase all your unsaved data!***

Or

Running System Recovery from Windows

1. Click Start>All Programs>Acer Empowering Technology.
2. Select Acer eRecovery Management.
3. Select Restore (bottom of eRecovery screen).
4. Select Restore system to factory default (the password is six zeros, 0.0.0.0.0.0.).
5. Select Yes then Next, the system will reboot and start the recovery.

Or

1. Reboot, and press F8.
2. Select Repair.
3. Select Reinstall Windows and follow prompts.

***This will erase all your unsaved data!***

Dec 06, 2013 | Acer Aspire One D257-13473 Netbook

2 Answers

I want to reset it


Unlike other laptops, Acer laptops integrate a computer management utility called 'Acer eRecovery Management' to create backup of hard drive data, create restore point, reinstall applications & drivers, and reset Acer laptop to factory setting.

Step 1: Before starting your Acer laptop, ensure that there is no external storage device attached to it. Now start your laptop.

Step 2: Press 'Alt + F10' when the laptop starts booting, and wait for a moment while Windows loads the reset files.

Step 3: When 'Acer eRecovery Management' window appears, select 'Restore System from factory default' and click 'Next' to continue.

Step 4: Again click 'Next' to reset your Acer laptop. This process will erase all data from your hard disk and reset your Acer laptop to original factory settings.

Step 5: Click 'OK' in the notification window to begin the the resetting operation. Now wait while your Acer laptop is reset to factory settings.

Tips: You can also create a backup copy of your laptop data before factory reset. Simply click 'Backup' in 'Acer eRecovery Management' window.

If you face any issue with your Acer Notebook, feel free to get expert technical assistance at
http://www.vtechsquad.com/acer-support/

Apr 04, 2010 | Acer Aspire One Netbook 8.9" Notebook

2 Answers

How do i put my laptop aspire 9300 back to factory settings


To Recover your system from within Windows
1. Click on Start, then All Programs, then Acer Empowering Technology.
2. Click on Acer eRecovery Management.
3. If prompted to create a password, create the password and hint
Do not lose this password.
If asked for a password, enter the previously set password.
4. When the Acer eRecovery Management loads click the button labeled Restore.
5. Click on Restore system to factory default.
6. The unit will restart and start the restore.
It should state "Please wait a moment..." with the Acer logo in the upper left hand corner.
7. At the eRecovery Management menu it will ask you how to restore.
Click on the restore option you would like to use.

To recover your system from bootup
1. Locate the Alt key, to the left of the space bar, and F10, on the top row of keys.
2. Power the system on.
3. When the system is powered on, tap the Alt and F10 keys together at the same time when the Acer splash screen appears.
It should state "Please wait a moment..." with the Acer logo in the upper left hand corner.
4. At the eRecovery Management menu it will ask you how to restore.
5. Click on the restore option you would like to use.

Jan 31, 2010 | Acer Aspire 9300-3716 Notebook

1 Answer

I have an Acer Aspire 5720, ive had it for a year now and it is starting to slow down. I have lost the booklet to it and i need to do a master reset on it. Ive already backed everything up im just finding...


This was taken straight out of the manual for your model, which can be found here.

Acer eRecovery Management
Acer eRecovery Management is a tool to quickly backup and restore the system.
You can create and save a backup of the current system configuration to hard
disk, CD or DVD. You can also backup/restore the factory default image, and
reinstall applications and drivers.

Acer eRecovery Management consists of the following functions:

1 Create backup
2 Burn backup disc
3 Restore and recovery

This chapter will guide you through each process.
Note: This feature is only available on certain models. For systems
that do not have a built-in optical disc burner, plug in an external
optical disc burner before entering Acer eRecovery Management
for optical disc-related tasks.

When using Acer eRecovery Management, you may be prompted to enter the
Empowering Technology password to proceed. The Empowering Technology
password is set using the Empowering Technology toolbar or when first running
Acer eLock Management or Acer eRecovery Management.

Create backup

You can easily create full and fast (incremental) backup images of your system
configuration to hard disk from the main Acer eRecovery Management screen.
Note: Fast (incremental) Backup is only available after a Full
Backup is made.

1 Press <Alt> + <F10> or select Acer eRecovery Management from the
Empowering Technology toolbar to start Acer eRecovery Management.
2 In the Acer eRecovery Management window, select the type of backup you
want to create using Full or Fast.
3 Follow the instructions on screen to complete the process.
83
English
Burn backup disc
Using the Burn Disc page of Acer eRecovery Management, you can burn the
factory default image, a user backup image, the current system configuration,
or an application backup image to CD or DVD.
1 Press <Alt> + <F10> or select Acer eRecovery Management from the
Empowering Technology toolbar to start Acer eRecovery Management.
2 Switch to the Burn Disc page by selecting the Burn Disc button.
3 Select the type of backup (factory default, user, current system,
application) you would like to burn to disc. Choosing to burn a user backup
will burn your most recently created backup image to disc.
4 Follow the instructions on screen to complete the process.
Note: Create a factory default image when you want to burn a
bootable disc that contains your computer's entire operating
system as it was delivered to you from the factory. If you wish to
have a disc that will allow you to browse the contents and install
selected drivers and applications, create an application backup
image instead — this disc will not be bootable.

Restore and recovery

The restore and recovery features allow you to restore or recover the system
from a factory default image, from a user created image, or from previously
created CD and DVD backups. You can also reinstall applications and drivers for
your Acer system.
1 Press <Alt> + <F10> or select Acer eRecovery Management from the
Empowering Technology toolbar to start Acer eRecovery Management.
2 Switch to the restore and recovery page by selecting the Restore button.
3 Select the backup point you would like to restore from. You can also
choose to recover the system from a factory default image, recover from a
previously created CD/DVD or reinstall applications and drivers.
4 Follow the instructions on screen to complete the process.

Dec 20, 2009 | Acer Aspire 5720 Notebook

2 Answers

I need to restore my factory defaults to it


Hello,
Look for "Acer eRecovery Management" in your start menu.
That will help .. Thanks

Oct 25, 2009 | Acer Aspire 5315 Notebook

2 Answers

How can i reformat my laptop on CD acer aspire 3000


Using Acer eRecovery Management
You can launch Acer eRecovery Management in a number of ways:
Acer eRecovery Management requires a password to activate. The default password is six zeros (0s).
Note: These steps will return the system to the original factory installation including all factory installed drivers and applications.
Back up all data prior to using this procedure.
  1. Plug in the AC adapter and battery.
  2. Turn the system on
  3. Immediately, press ALT on the keyboard and start tapping F10.
    Continue holding ALT and tapping F10 as the unit boots up.
  4. A screen stating "Starting Acer Erecovery" should appear.
    (Release ALT and stop tapping F10 at this point)
  5. There will be 4 options:
    1. Restore system to factory default
    2. Restore system from user backup
    3. Restore system from cd/dvd
    4. Exit
OR
From the Start menu, go to Start > (All) Programs > Empowering Technology > Acer eRecovery Management.
Or try this By clicking on the Empowering Technology icon from your desktop, or pressing the key to launch the Empowering Technology user interface. Select the Acer eRecovery Management icon.

Oct 11, 2009 | Acer Aspire 3000 Notebook

1 Answer

Install the eRecovery drivers for aspire 5715Z


First ensure you have enabled D2D from Bios, If bios settings are OK then that message often comes up when E recovery partition is damaged.

Possible solutions are calling Acer and getting a disk to restore recovery partition (best way to proceed)

Or downloading and installing drivers from acer website

Here is recovery procedure from manual, to ensure you are doing corrrectly:

Create backup
You can create and save backup images to hard disk, CD or DVD.
1 Boot to Windows XP
2 Press Alt + F10 to open the Acer eRecovery Management utility.
3 Enter the password to proceed. The default password is six zeros.
4 In the Acer eRecovery Management window, select Recovery settings and
click Next.
5 In the Recovery settings window, select Backup snapshot image and
click Next.
6 Select the backup method.
a Use Backup to HDD to store the backup disk image on drive D:.
b Backup to optical device to store the backup image on CD or DVD.
7 After choosing the backup method, click Next.
Follow the instructions on screen to complete the process.
Restore from backup
You can restore backups previously created (as stated in the Create backup
section) from hard disk, CD or DVD.
1 Boot to Windows XP.
2 Press Alt + F10 to open the Acer eRecovery Management utility.
3 Enter the password to proceed. The default password is six zeros.
4 In the Acer eRecovery Management window, select Recovery actions and
click Next.
5 Select the desired restore action and follow the onscreen instructions to
complete the restore process


Here Acer download page: Acer Service & Support

May 05, 2009 | Computers & Internet

1 Answer

How can do i clear my hard drive and reinstall windows


You can launch Acer eRecovery Management in a number of ways:
By pressing the hotkey <Alt> + <F10> during the boot-up process, or at any
time when you are running Microsoft® Windows®.
This will open the Acer eRecovery Management main page.
Password
Acer eRecovery Management requires a password to activate. The default
password is six zeros (0s).
Note: If an incorrect password is entered three times, Acer
eRecovery Management closes and returns to Windows®
automatically.
System recovery
Step 1: Click on “Recovery actions”.
Step 2: You are presented with a list of available options
CHOOSE-->Recover system from CD/DVD backup
If you choose to restore from an image on an optical disk, the BIOS will be
changed to boot from the optical drive. If no backup disk is found, you are
prompted to insert the disk.
Reinstall
IF THOSE DISKS DONT WORK , YOU CAN ALWAYS RESTORE TO FACTORY SPEC FROM THE HIDDEN PARTITION ON YOUR HARDDRIVE.
Hope this helps you out .. Regards

Apr 07, 2009 | Acer Aspire m5640 PC Desktop

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