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My Magicjack has a lot of static on the line and dropping every other word, both from my caller or listener, and me. Its been going on longer than 3 weeks

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  • magicJack Master
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Hello, you have static on the phoneline if you have dsl,call the phone company.

Posted on Nov 28, 2015

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Posted on Jan 02, 2017

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1 Answer

Has dail tone no calls out


Is your Magicjack plugged into the wall power thru a power module? Try plugging the magicjack directly into a USB port on your computer. If the magicjack work now, then you have a bad power module.
I had the same problem. My Magicjack was plugged into a wall socket. First the dial tone became inconsistent, then I could no longer make calls out, then it died completely. I plugged the MJ into a USB socket on my computer, and it then worked nomally.

Problem:
The problem is in the seperate magicjack power supply module.
When the magicjack is plugged into your computer USB port, it is getting power directly from the 5 volt source in the USB port.
In order to use AC wall current to power the magicjack, a power converter module is needed. That module contains a transformer and rectifier that coverts 115V AC into 5V DC. It is that power converter module that is failing.

Tech section:
I decided to trouble shoot the problem. I measured the 5V output of the power module to be only 3.5V. I took the power module apart to figure out why it failed. I found two 220uF 10V capacitors that were labelled "Low ESR" (C8 and C9). I measured the ESR of these caps and C8 measured 1.5 Ohms. I replaced that cap and it fixed the problem. Output voltage restored to 5V. These electrolytic capacitors do not fail suddenly, they gradually deteriorate. The output voltage of the Magicjack power module will drop gradually until it hits a critical level. The MJ will start to behave sporadically, then it will die completely.

Solution:
I do not recommend repairing these power modules. I did it out of curiosity. These modules are very cheap.
Magicjack is aware of the problem. To contact them, go to www.magicjack.com and go to "support". They will ship you a new power module for about $5.50. Some people have reported that the replacement modules from Magicjack are no better than the originals and have had repeat failures.
Also, consider getting a power module from another source. There are lots of AC to USB power converter modules available on Ebay for only a few dollars. Search Ebay for "magicjack power adapter".

dail-tone-no-calls-out-mbz13odsyguuiirp1214tyyc-2-0.jpg dail-tone-no-calls-out-mbz13odsyguuiirp1214tyyc-2-1.jpg

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1 Answer

My phone doesn't ring. The call goes directly to my computer and I don't know someone is calling.


This could be failure of the power adapter module.
Is your Magicjack plugged into the wall power thru a power adapter? Try bypassing the power adapter and plugging the magicjack directly into a USB port on your computer. If the magicjack work correctly now, then you have a bad power module.
I had a similar problem. My Magicjack was plugged into a wall socket. First the dial tone became inconsistent, then I could no longer make calls out, then it died completely.
I plugged the MJ into a USB socket on my computer, and it then worked normally.

Magicjack is aware of the problem and offers a replacement power adapter module. To contact them, go to www.magicjack.com and go to "support". They will ship you a new power module for about $5.50. Some people have reported that the replacement modules from Magicjack are no better than the originals and have had repeat failures.
Consider getting a power module from another source. There are lots of AC to USB power converter modules available on Ebay for only a few dollars. Search Ebay for "magicjack power adapter".



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1 Answer

Magicjack phone


Have you tried a new telephone cables going to the magic jack? That would be the first place that I would start.

Can you hook up a telephone to the existing line that's plugged into the magic jack then see if the noise occurs. If yes, then replace the cable. If no, replace the magic jack module.

Jan 22, 2014 | Computers & Internet

1 Answer

Magic Jack plus, att wireless network, caller id showing phone #'s, no name, no longer with Att home phone service, has 2 be a simple low cost fix, thanks n advance 4 Ur help:')


It's the MagicJack that "sends" both the telephone-number and the caller-ID information -- nothing to do with your Internet supplier.
See the MagicJack web-site for the exact details on how to configure the unit.

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1 Answer

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There's a lot of possiblities here.If you have a DSL/dialtone lineshare,listen for noise on the line(humming,crackling static,dropped calls).If you have a dry loop(DSL only),connect a phone in place of the modem and see if it has an "intercept" message(like "you have tried to call a number out of your service area" or something like that).If it does,you can use a phone to check the line when the DSL drops(don'touforget to put an inline filter on it).If the DSL light doesn't go out when the Internet light does,it is NOT a problem with the physical line.This would be an issue with the modem or the equipment at the serving end.( I am a DSL tech,and spend lots of wasted time diagnosing and trying to fix problems that are beyond my reach(central office server issue) or that I didn't need a dispatch for(it is cheaper to send a new modem than to send a tech).

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1 Answer

When I am talking to someone on the phone i get a lot of static.


see what TTY mode your phone is in. TTY mode is under call settings or go to voice command and say TTY mode. I keep mine off. This mode is for people who are deaf, and people who are hard of hearing and use hearing aids.

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1 Answer

Static on the line, not heard by the caller


this is not in the phone its in the line you need to let your service provider know about this problem so they can fix it

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