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I have a Kwikset smartcode 909 that just quit working. I have changed the batteries and get lights and sound but doesn't lock or unlock

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6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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  • 963 Answers

SOURCE: I'm using a kwikset smartcode

I have reviewed the installation instructions for the Kwikset 907-11P; here is a link to it:

http://s7d5.scene7.com/is/content/BDHHI/40486-02

I would recommend verifying that the batteries are new and installed correctly. I did not see anything about an insertable/removable battery pack or the need to hold a lock button while changing the batteries. Under normal circumstances there is no need to reprogram the lock codes when batteries are changed.
I did see that if the bolt does not extend when the lock button is pressed that you need to reprogram the handedness of the door (see Step 4.9).
On page 9 of the installation instructions is Troubleshooting tips and a contact number for Kwikset USA :
1-800-327-5625. I'd recommend calling them directly if, after going through the installation instructions, that you have the same problem.
Good luck!

Posted on Apr 26, 2011

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  • 963 Answers

SOURCE: H do I reset all

This link will take you to the PDF image of the installation and programming instructions:

http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

(PDF files require that you have Adobe Reader or similar installed on your computer
http://get.adobe.com/reader/ )

It's a good time to replace the batteries while you're reprogramming. Please review each step carefully, because it's easy to goof up this programming process, if you don't follow the procedure properly.

Good luck!

Posted on Jun 27, 2011

  • 963 Answers

SOURCE: Kwikset smartcode deadbolt. The

Let's review the programming steps, in case you are overlooking something. This information was found at this link:
http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

Important before proceeding: 1. Verify that position #2 of the "Settings
Switch" is in the OFF position. (Refer to section 11.) 2. Work with the
door open (away from jamb) to avoid accidental lock out. 3. Make sure
the bolt of latch is in the extended (locked) position

8. Automatic - Bolt Direction Determination (Door Handing).
IMPORTANT: DO NOT SKIP THE FOLLOWING STEP.
LOCK WILL NOT BE ABLE TO OPERATE PROPERLY!
? In the steps below, the SmartCode mechanism automatically determines the "door handing" and sets the proper direction for motor to rotate.

a. Press and hold the "LOCK" button on the exterior keypad, while fully inserting the battery pack into the interior assembly (the tabs on the pack must face out)

b. When the unit begins to operate the bolt, release the "LOCK" button.

c. Do not disturb the unit for approximately 20 seconds until the interior Green LED flashes followed by a beep. During this time the system will drive the bolt several times, will determine "door handing", store data in memory and exit. It is very important that this process is allowed to finish properly.

Proceed with programming your Usercodes per the instructions.

Finally, here is the contact number for Customer Service At Kwikset. Call them if you still have the problem.

1-800-677-5625

Good luck!

Posted on Aug 04, 2011

  • 963 Answers

SOURCE: my kwikset , smartcode lock

I can't help you directly, but I can direct you to Kwikset's customer service contacts. I'm sure they can assist you:

http://www.kwikset.com/Customer-Support/Contact-Us.aspx

Good luck--and please provide feedback if this helps!

Posted on Nov 05, 2011

  • 963 Answers

SOURCE: How do I change the lock to operate with my

Watch this video:
http://www.kwikset.com/Customer-Support/How-To-Center.aspx

Posted on Nov 08, 2011

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Related Questions:

1 Answer

Need to reset code


Here is an excellent video of how to install, hand, and program the Smartcode 909. It includes switch controlled features of the lock:
http://www.kwikset.com/Videos/Vitro/smartcode.aspx

Installation instructions:
http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

Jul 17, 2012 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

Our kwikset 909 will not lock on its own- we have to hold the lock button. How can we get it to lock automacally like it is supposed to do.


For reference, here is a link to the installation guide:

http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

Under Step 11, you will see that if you change the switch position of the second switch (of 4) internal to the lock to the ON position, it will enable auto-lock of the door 30 seconds after unlock.
Hope this helps!

Jul 19, 2011 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

How to reset and change the code


Go to this page:

http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

which is a PDF file of showing the installation instructions for the 909-15 lock. Starting at Step7 is how to change the battery (a really good idea at this time), followed by the programming instructions. Follow the steps carefully--very important!

Good luck!

Jun 05, 2011 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

Kwikset keypad deadbolt will not lock or unlock. Batteries OK.


I have included a link to the installation instructions for the Kwikset 909 lock. I think that if you go through the installation instruction routine carefully, you will solve your problem. Pay particular attention to Step 8, the synchronization routine.

http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

Good luck!

Apr 10, 2011 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

I have installed my smartcode lock correctly, but it still will not unlock? It locks well but will not unlock???? I have gone back over the steps 4 times and now I;m getting a little frustrated.. I have...


Here's a link to the Kwikset 909-15 information page:

http://www.kwikset.com/Products/Details/Electronic-Locks/909-15-SMT.aspx

Following the link to the Installation Guide:

http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

On Page 8 starts the Frequently Asked Questions. Please pay close attention to the possibilities listed there--I think you'll find a solution to your problem there.

Customer Support: http://www.kwikset.com/Customer-Support/Contact-Us.aspx

Good luck!

Feb 20, 2011 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

I installed the lock about two years ago. The lock is still woking but has the red light flashing. what couldthe problem be?


The red LED indicates a low battery. here is a link to replace it:

http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

Feb 10, 2011 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

I replaced the batteries. After inserting them back into the system, the lock does not operate. I have tried pushing program button 3 times and waiting 10 seconds, nothing. I removed the batteries again...


Here is a link to the complete set of installation instructions for the Kwikset 909-15:


http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

If, after following the instructions for replacing the batteries and reprogramming the lock it still doesn't work for you, I suggest contacting Kwikset Customer Support:
Kwikset Corporation
Consumer Service
19701 DaVinci
Lake Forest, CA 92610

Kwikset Customer Service
Call: 1-800-327-LOCK (5625)

This is a link to the customer support page:

http://www.kwikset.com/Customer-Support/Contact-Us.aspx

Good luck!

Feb 02, 2011 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

Lock won't work. Our unit became sluggish. We changed the batteries, but now it won't lock or unlock using the keypad. Help.


Kwikset has a lifetime mechanical and finish warranty. Contact them from here:
http://www.kwikset.com/Customer-Support/Warranty-Information.aspx
Good luck!

Dec 18, 2010 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

How does one get a user's manual for this lock? It works wonderfully, but I need to change the combination and learn how to set the guest combination. Thanks in advance.


Installation instructions:
http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode
A note about the PDF files: If you cannot view a given file, you need to first install Adobe reader. You can get the free download from here:

http://get.adobe.com/reader/

If it still doesn't work, contact Kwikset Customer Service:
customer service http://www.kwikset.com/Customer-Support/Contact-Us.aspx

Good luck!

Nov 16, 2010 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

My kwikset is not working, I replaced the batteries and it still does not want to work what did I do wrong?


Reprogram it. Here's the instructions:
Installation instructions:
http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode
A note about the PDF files: If you cannot view a given file, you need to first install Adobe reader. You can get the free download from here:

http://get.adobe.com/reader/

If it still doesn't work, contact Kwikset Customer Service:
customer service http://www.kwikset.com/Customer-Support/Contact-Us.aspx

Good luck!

Oct 25, 2010 | Kwikset 909 909-15 Satin Nickel Smart...

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