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How to spin turnpiece shaft on kwikset smartcode 916 because it's not pointing strait up

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  • Don Slattery
    Don Slattery Jun 30, 2018

    I doubt you've still got this problem, but I had it today on my brand new install of my Kwikset 916. I discovered that the shaft was rotated like you describe. I inserted the batteries which freed up the turnpiece shaft. I manually rotated it to the proper direction then pulled the batteries. After that I installed the device, did a factory reset then performed the handing and inclusion per the instructions and it seems to be working fine now.

    Shame on Kwikset for not being available during normal business hours - which would have solved this issue for me right away.

    Shame on Kwikset for shipping these things with no help or troubleshooting for this which is extremely confusing.

    Good luck with your lock! All the best.

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

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Good luck!

Posted on Jan 02, 2017

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  • 963 Answers

SOURCE: H do I reset all

This link will take you to the PDF image of the installation and programming instructions:

http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

(PDF files require that you have Adobe Reader or similar installed on your computer
http://get.adobe.com/reader/ )

It's a good time to replace the batteries while you're reprogramming. Please review each step carefully, because it's easy to goof up this programming process, if you don't follow the procedure properly.

Good luck!

Posted on Jun 27, 2011

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  • 963 Answers

SOURCE: Kwikset Smartcode electronic lever, #

Here's a link to the Quick Installation Guide for your lock:

http://s7d5.scene7.com/is/content/BDHHI/smartcode-lever

When you scroll to the bottom of this page, it illustrates the four-switch slide switch internal to the lock. Switch 2 controls the 30-second auto-lock feature, so slide the second switch to the other position.

Good luck!

Posted on Jul 16, 2011

  • 963 Answers

SOURCE: Kwikset smartcode deadbolt. The

Let's review the programming steps, in case you are overlooking something. This information was found at this link:
http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

Important before proceeding: 1. Verify that position #2 of the "Settings
Switch" is in the OFF position. (Refer to section 11.) 2. Work with the
door open (away from jamb) to avoid accidental lock out. 3. Make sure
the bolt of latch is in the extended (locked) position

8. Automatic - Bolt Direction Determination (Door Handing).
IMPORTANT: DO NOT SKIP THE FOLLOWING STEP.
LOCK WILL NOT BE ABLE TO OPERATE PROPERLY!
? In the steps below, the SmartCode mechanism automatically determines the "door handing" and sets the proper direction for motor to rotate.

a. Press and hold the "LOCK" button on the exterior keypad, while fully inserting the battery pack into the interior assembly (the tabs on the pack must face out)

b. When the unit begins to operate the bolt, release the "LOCK" button.

c. Do not disturb the unit for approximately 20 seconds until the interior Green LED flashes followed by a beep. During this time the system will drive the bolt several times, will determine "door handing", store data in memory and exit. It is very important that this process is allowed to finish properly.

Proceed with programming your Usercodes per the instructions.

Finally, here is the contact number for Customer Service At Kwikset. Call them if you still have the problem.

1-800-677-5625

Good luck!

Posted on Aug 04, 2011

  • 963 Answers

SOURCE: my kwikset , smartcode lock

I can't help you directly, but I can direct you to Kwikset's customer service contacts. I'm sure they can assist you:

http://www.kwikset.com/Customer-Support/Contact-Us.aspx

Good luck--and please provide feedback if this helps!

Posted on Nov 05, 2011

  • 963 Answers

SOURCE: How do I change the lock to operate with my

Watch this video:
http://www.kwikset.com/Customer-Support/How-To-Center.aspx

Posted on Nov 08, 2011

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