Question about GE Nautilus 24" Built-in Dishwasher

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Dishwasher soap dispenser sticks

Just recently the soap dispenser door is not opening on the dishwasher. The prewash soap is gone, but the main wash soap is wet and caked inside since the door won't open. The spring is fine, the release lever triggers, but during the washing, the door doesn't open. Is there something I can do to fix this?

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  • Amanda LaCaze Jul 12, 2008

    My dishwasher is doing the exact same thing and I am also try to find out something that I can do to fix this problem.

  • Amanda LaCaze Jul 12, 2008

    I just started haveing the same problem with my diswasher. I found this site while I was looking for something that I could do to fix my dishwasher. Any one have any advice.

  • Anonymous Sep 12, 2008

    I have the same problem with our brand new Kenmore dishwasher. The prewash and the main detergent are in the same unit. The prewash empties, but the main detergent doesn't. We are only filling the prewash now until we can get someone to fix it...what a hassle from a brand new product.

  • Anonymous Oct 03, 2008

    Our dishwasher has developed this same problem. We've cleaned teh door area to no avail.

  • itsalock Dec 28, 2008

    I have an old Kenmore dishwasher (about 12 yrs old). The soap dispenser does not open while it is on. Has any found any good solutions?

  • Jean Blott Jun 02, 2013

    Include me with this problem

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Your soap is clotting because there isn't enough water being sprayed around inside.  The water spray washes the soap out of the dish, if all is working well.  My machine had the same problem.  I had sufficient water level, but the spray head wasn't spinning very well.  I found the end-most hole in the spray bar to be plugged.  It is the end hole that provides a jet that makes the head spin.  I cleaned a bunch of debris out of the hole and the mchine started working and cleaning like it was new.  That was quite an axccomplishment since the machine is 15 years old.

Posted on Jun 07, 2009

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The problem with this dishwasher as I recently discovered, is that the soap dispenser door hits the upper rack when it opens. This prevents water from adequately rinsing the soap out of the dispenser during the wash cycle.

This is a HORRIBLE design flaw on the part of GE and I don't see any solution to it.

Any thoughts on how to fix this would be appreciated.

Posted on Sep 07, 2008

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This is a clear design flaw.  I guess we got what we paid for.  I am trying to use liquid soap and hope that will work.  American design!  Poor.

Posted on Nov 13, 2008

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Mine dishwasher (a Maytag) did this also. At first it was becoming stuck because of the soap. My repair guy cleaned it and I switched to liquid soap and it worked great another 2 years then did it again. That time it was just wore out and had to be replaced. I was told it was no longer available but we found it here http://www.repairclinic.com/and our repair guy installed it. He was amazed because he had even called everywhere.

Posted on Jan 02, 2008

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The little soap dispenser door will not click shut after adding detergent. The door moves easily and looks normal.

Posted on Mar 25, 2014

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I dab a rinse agent along the rubber seal. My washer is new, but noticed with higher water temp, the door sticks. Not sure why, but it works. Added bonus, it prevents the seal from being sticky, or dried out. Now, every now and then I do it and don't worry about the caked, and baked detergent.

Posted on Jun 25, 2013

Tall items, like cookie sheets, that are loaded too close to the edge of the lower rack, can come into contact with the detergent dispenser when the dishwasher door is closed. This dish item can hold the dispenser door closed, or not allow it to open enough to fully wash out the cup. If this is happening, be sure to push tall items all the way to the back of the rack, keeping that area in front of the dispenser clear from being blocked.

Posted on Apr 14, 2008

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