Question about Toshiba e-Studio 350 Copier

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I have a toshiba e-studio 35. When copying through the feeder a line appears on the right side of the copy. Techs dont know how to fix it.

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"Normally" that is a simple problem. If it copies clean when you lay your original on the glass......but when using the Automatic Document Feeder (ADF) the copy has a black line then it is clearly something in the ADF scanner. Some machines use a strip of glass that is next to the large glass to scan originals when using the ADF. That strip of glass has to be clean top and bottom. Some models use a scanner in the actual ADF. Either way if it copies fine from the glass, the rest of the copier is eliminated from being the cause.
Is your machine under maintenence contract? Then I would keep calling them until they FIX it!

Posted on Oct 22, 2009

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Posted on Jan 02, 2017

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