Question about HP Photosmart 3310 Printer

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Ink system has failed. Unable to copy, receive

Ink system has failed. Unable to copy, receive
faxes or print. Refer to
printer documentation.
Error: 0xc18a0206
Turn power off, then on again.

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  • Expert
  • 71 Answers

Normally in this scenario the whole printer needs to be replaced..

Posted on Oct 23, 2009

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Posted on Jan 02, 2017

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drifterK
  • 4924 Answers

SOURCE: ink system has failed. unable to copy,recieve

Apparently some defective components were used in the construction of the logic board (see photo). On my C6180 there were 3 failed capacitors (the green cylinders - the puffed top indicates failure) and a 4th from the same manufacturer (TEAPO - many unfavorable web references to this manufacturer). I purchased 3x 330uF 16V and 1x 680uF 10v rated to 105 degrees Celsius (total about 60cents). On the logic board, the capacitors I replaced are labeled C613, C614, C660 and C662. If you are not comfortable replacing the parts yourself (or don't have a soldering tool), you will have to find someone who will. The time to repair should be less than 30 min . This also fixed the ink system failures (0xc1....) the was having.
here is a picture with how they should look ..
drifterk_5.jpg
Also on this location you will find a step by step ..slide show with pictures on how to dismantle the printer..and where to look for ..
If you want you can just change the logic board if you want ..but I dont think it will be that cheap to worth ..
If you do not find the capacitors blown ..The error may have other causes..and you should clean the ink system ...and make a reset ..

Step 1: Power Drain

  • Turn the Printer OFF
  • Disconnect the USB and power cable from the back of the printer.
  • Remove the power cable from the wall outlet.
  • Press and hold the ON/OFF button for 30 seconds. (Discharges the static current off the capacitors).
  • Connect the Power cable to wall outlet and to the printer.
  • Turn the printer ON.
If this didn't resolved, try below step 2.

STEP 2: - NVM RESET.
  • Remove the ink cartridges from the printer, close the cartridge doors.
  • Wait for 30 seconds and disconnect the power cable from the back of printer, while the printer is ON.
  • Press and Hold "OK" and "Cancel" key, while holding them, insert the power cable behind and keep holding them for 10 seconds and then release.
  • If the printer goes OFF, push ON button to turn it on.
  • Then insert the cartridges when the display prompts and check the printer.


Posted on Aug 10, 2011

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Press the On button to turn the printer off. 
Unplug the power cord from the back of the printer.
Remove all the ink cartridges.
Wait two minutes.
Plug the power cord into the back of the printer.
Press the On button to turn the printer on. 
Install the ink cartridges when prompted.
If the error code does not display, the issue is resolved.
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