Question about HP Photosmart C4180 All-In-One InkJet Printer

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Screen showing the message "remove and check right cartridge". Have done this several times and still can't print

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I've had the same error:

Hold down the following keys:

Photosmart Express, Photo Fix, Reprints, Print Photos and then Help.

You'll get the message: "Enter Special Key Combo"

Press OK.

Scroll over to Reports then self test: and press ok, it should print. a selftest report.

If you get an error Pen in Chute 1, or 2, has tsr failure: Call/Chat with an HP technician.

Posted on Jun 18, 2010

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For severe cartridge error messages on the Photosmart C4100 series printer models (i.e. Replace Cartridge, Cartridge in wrong slot, Not Intended for this Printer, etc.) which prevent printing, conduct a 'tap 41' diagnostic test. The 'forced service test print' may be used to evaluate the cartridge's electrical health; often the ink cartridge is internally damaged when these types of errors occur; it is suggested you ensure cartridge's rear electrical contacts and printer flex driver cable contacts are clean before assuming the cartridge has failed. For more detailed information on HP 92 thru 99 ink cartridge error messages please visit:
http://inkjet411.retailinkjet.com/?page_id=1216
Photosmart C4100 Printer Series Tap 41 Cartridge Health Diagnostics Procedure (Reference video - HP 74/75 cartridges are electrically identical to HP92-99 cartridges): http://inkjet411.retailinkjet.com/?page_id=1741):
1. Press and HOLD the 'LEFT ARROW' button.
2. Press the 'Setup' button (wrench icon). Release both buttons.
.......or alternatively, press the following five (5) buttons simultaneously: 'Photosmart Express' + 'Photo Fix' + 'Reprints' + 'Photos' + 'Help'
3. At "Enter Special Key Combo" menu, select 'OK'. 'Support' menu should be displayed.
4. Click the Right Arrow until 'Reports Menu' is displayed.
5. Select Ok. Click Right Arrow until the 'print-mech button tap' menu is displayed.
6. Select Ok. ('code = 0' will be displayed); click and hold Right Arrow until 'code = 41' is displayed.
7. Select Ok. The test page prints. Refer to video on how to read the test print.
NOTE:A good HP 93/95/97 color cartridge should display 600 good nozzles, while a good HP 92/94/96/98 black ink cartridge should show 672 good nozzles. Refer to video link above.
Visit Inkjet411 for more information: http://inkjet411.retailinkjet.com/

Posted on May 30, 2013

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leroyal
  • 2120 Answers

SOURCE: remove and check cartridge

Replace all ink cartridges at the same time.

Posted on Jan 23, 2009

don_farr
  • 1018 Answers

SOURCE: message says: remove and check right cartridge.

I have to ask this question of you, just to make sure this is not an issue. Are you using a factory new ink or toner cartridge?
Please consider the following:
If you are using a refilled or third party cartridges that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks or toner causing problems with print quality or damaging the physical printhead or photo conductors.
If you are using factory new ink or toner cartridges, then please call the manufacturer’s Technical Support for assistance with the warranty on the cartridges
Don

Posted on Feb 19, 2010

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Message says: remove and check right cartridge.


I have to ask this question of you, just to make sure this is not an issue. Are you using a factory new ink or toner cartridge?
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If you are using a refilled or third party cartridges that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
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The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error. Solution This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
    • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
      1. Clean the color cartridge contacts.
      2. Reinsert the color cartridge into the carriage and close the blue latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
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    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
      1. Reinsert the color cartridge.
      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.

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  2. If the error is still displayed, clean the contacts.
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    2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
    3. Turn the printer back on by pressing the On button.
    4. When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
    1. If neither of the steps above fixed the problem, either the cartridge or the printer is faulty

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    http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=buu02180&cc=in&lc=en&dlc=en

    I resolved the "remove and check cartridge" issue after reading the instructions at the above address. Most importantly, I replaced both cartridges and the problem was resolved.
    The color cartridge appeared to be the issue. It had been in for months and used infrequently.

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