Question about Kwikset Professional Door Lock installation Kit
I had mine do the same thing right before I was leaving to the airport [re-keying for the house-sitter]. I was setting the lock and I hear a spring-type ping and the keying was lost.
The tumbler can be reset to your key. However, it involves disassembling the device and has small parts.If you are feeling lucky, you can do this yourself or take it to a qualified person.
If you are feeling lucky:
A: Disassemble the lock from the door
B: Remove the door handle from around the key side.
C: Remove the U retaining-clip from the outside of the lock that is securing it to the shaft.
D: Remove the lock from the shaft
E: Remove the U retaining-clip from the tumbler body and the case
F: You will have to press the five fingers down evenly on the length of the case to slide the cylinder out of the case. (I cut a plastic card with small wire cutters to make a tool, but you could probably use thick card-stock and some scissors.)
Be careful; you will have to watch for and secure the check ball on one side of the tumbler and the finger lock bar on the other side as you slide this out.
G: Remove and store the check ball securely as well as the finger lock bar. (careful with the plate surrounding the fingers that the finger lock bar resides in)
H: Remove the finger locking plate. Carefully, make sure the fingers are still inside and oriented correctly and the spring at the back of the finger locking plate is left in place.
I: You will notice a u channel groove in the fingers and the finger locking plate. Align the fingers in the finger locking plate evenly so that the grooves in the fingers match the groove in the finger locking plate.
J: Replace the finger locking plate with fingers aligned evenly with the u channel groove back onto the tumbler body and hold back against the spring left on the rear of the tumbler body. This puts the tumbler into re-key position.
K: Replace the finger locking bar onto the finger locking plate while holding the assembly against the spring and tumbler body. (If this is done correctly, the finger locking bar will now be flush with the side of the finger locking plate and not raised as normal.)
L: While holding the tumbler assembly together and maintaining the locking plate pressed against the spring, Insert your new key into the tumbler body.
M: While holding this assembly in this position, add the check ball to the tumbler assembly.
N: While holding the assembly in position, slightly depress the black plastic block at the back of the finger locking plate and slide this tumbler assembly back into the tumbler case taking care to rotate the case 90 degrees clockwise from normal. (Note the U channel groove inside the tumbler case that normally receives the finger lock bar and use that for orientation.)
If the tumbler does not insert cleanly, verify the finger locking bar is flush. If it is not, redo while maintaining proper pressure to keep the finger locking plate firmly against the spring in re-assembly. Also, verify the fingers are not protruding from the tumbler body. If they are, redo the procedure taking care to align the fingers properly on assembly and maintain proper force on the finger locking plate against the tumbler body during re-assembly and new key insertion
O: Rotate the key and tumbler body in the case to the normal position (counter-clockwise 90 degrees).
P: While holding the tumbler body firmly against the case, remove the key.
Q: Re-insert the key and verify smooth rotation.
R: Align the tumbler body and case back to the normal position and while holding the tumbler body firmly against the case, remove the key.
S: Replace the U retaining-clip that belongs on the back of the tumbler body to secure it within the case.
T: Replace the tumbler body in the main lock shaft and secure with the shaft U retaining clip.
Posted on Nov 12, 2010
Remove lock...it has everything locked. 83224339159
Posted on Feb 19, 2012
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Posted on Jan 02, 2017
Call the 800 number for Kwikset and they will send you a replacement but only the inside lock. That's the only solution to your problem.
Posted on Feb 20, 2010
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