Question about Kenmore Elite 45986 Front Load Washer
On front load washers, it is very important that the washer be truly level and that all four (adjustable) feet are screwed down so the whole washer absolutely does not rock forward to back or side to side.
The floor needs to be solid and not "deflect" when you walk on it.
But if the above items do not solve the problem, then it is almost certain that one or both of the shock absorbers has broken. They can be seen under the wash tub but removing the front kick plate and looking in. They look like tiny car shock absorber / struts. Grab one and push / pull or run a load with the cover off and watch as the washer spins up.
The shocks are not incredibly hard to replace yourself if you are inclined and the instructions provided with the replacement parts are pretty clear.
There are other possible failures besides the shocks, including the upper springs and a failing main bearing, but that is rare on newer model washers.
Note that the most common cause of shock or spring failures is when the washer is relocated and the wash drum is not locked down per the instructions provided with the washer.
Please report back what you find, OK?
Posted on May 21, 2010
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Posted on Jan 02, 2017
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When my washer did that, I found that the shocks that hold the tub were bad...
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