Question about Office Equipment & Supplies
Unsupported Cartridge; Error: "Unsupported cartridge"; Incompatible cartridge error; Incompatible cartridge in the printer; Cartridge not recognized
What you will see
When a cartridge is inserted, an Unsupported Cartridge error message is displayed on the printer operator panel.
This issue affects printers sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. NOTE: The cartridges for these printers are sold exclusively in these stores or on their websites.
The printers listed in the table below are compatible with a #2 cartridge (in single cartridge printers) or a combination of #2 and #3 cartridges (in two-cartridge printers). They do not support the standard color 28A 35, and Mono 29A 34 ink cartridges. If the standard color 28A 35 or Mono 29A 34 ink cartridges are used in these printers, they will fail to print and the printer will post an Unsupported Cartridge error message.
Lexmark recommends using either a #2 cartridge for single-cartridge printers or a combination of #2 and #3 cartridges in two-cartridge printers.
Cartridge compatibility chart
NOTE: These printers are sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. The cartridges for these printers are sold exclusively in these stores or on their websites.
Item Printer #2 Color Cartridge #3 Mono Cartridge #31 Photo Cartridge 1 Lexmark Z738 Yes ... ... 2 Lexmark Z1380 Yes Yes Yes 3 Lexmark Z1480 Yes Yes ... 4 Lexmark X2480 Yes ... ... 5 Lexmark X2580 Yes Yes Yes 6 Lexmark X3480 Yes ... ... 7 Lexmark X3580 Yes Yes Yes 8 Lexmark X4580 Yes Yes Yes
Posted on Nov 07, 2010
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
Tips for a great answer:
Jan 10, 2012 | Lexmark Office Equipment & Supplies
on Jan 04, 2011 | Lexmark X2500 All-In-One Printer
Apr 09, 2011 | Lexmark X8350 Print, Scan, Copy and Fax...
Nov 21, 2010 | Lexmark X7170 All-In-One InkJet Printer
Aug 11, 2010 | Lexmark Office Equipment & Supplies
Jun 07, 2010 | Lexmark X2500 All-In-One Printer
Aug 30, 2009 | Office Equipment & Supplies
Sep 25, 2008 | Lexmark Office Equipment & Supplies
Aug 19, 2008 | Lexmark X2470 All-In-One InkJet Printer
Oct 15, 2019 | Ricoh Office Equipment & Supplies
Oct 15, 2019 | Lexmark Office Equipment & Supplies
Oct 15, 2019 | Epson Office Equipment & Supplies
Oct 15, 2019 | Brother Office Equipment & Supplies
689 people viewed this question
Usually answered in minutes!