Question about Husqvarna Sewing Machines

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The touch screen will not program, Husqvarna-Viking Designer 1 sewing machine. I have tried turning it off and on several times and checked cords...

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  • hfpint60 Dec 21, 2010

    Would the processor have quit while I was using it? I can still sew, just can't change anything. I was even able to wind the bobbin.
    Thank you for your help.
    hfpint60

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Hi, this is a common problem to any touch screen. Touch screens has lesser life than the machine. You screen has gone bad, and you may have to replace it. There is no troubleshooting guide. And there is nothing wrong with your machine. Just that the touch screen has gotten old and not working.

Posted on Dec 21, 2010

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Unfortunately it appears that you may have a Microprocessor "Fault" most likely the machine has been "Spiked" as we call it. A power disturbance, lightning or some transient has damaged the sensitive electronics inside the machine.

If you have done as you said, then that action would/should have "Reset" any Microprocessor type problems.. and even more so points in the direction that I moot.

Your best bet is to contact Denon, and ask them for a referral to a local authorised service agent. When here please ask them for a "Quote" for the cost of the repair, before allowing any repair work to be undertaken.

.
http://www.husqvarnaviking.com/us/402.htm

Above is your manufacturers link.

Posted on Dec 20, 2010

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I'm not sure I understand the problem exactly. It sounds like you touch pad is not responding properly. Did you notice before this happened that you needed to touch the screen not exactly where the button on the screen comes up. If that is the issue your best bet is to have a husqvarna Viking tech and have the touch screen calibrated.

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I would check the Touch Screen first. Your Owner's Manual tells you how to calibrate the touch screen from the SET menu. However if the touch screen isn't working, you can't get to the SET menu. Suggest taking it to an authorized Viking Dealer and they would be able to quickly determine the solution. You can find the nearest dealer by going to the Viking website - http://www.husqvarnaviking.com/us website and click on 'Locate a Dealer'.

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It could be the Touch Screen. If it is a Designer 1. If it is a Designer II or Quilt Designer or #1 it could be the Dcard. Recommend it be checked by an Authorized Viking Dealer. You can find the nearest dealer from the Viking website - http://www.husqvarnaviking.com/us Click on the link Locate a Dealer.

May 21, 2014 | Husqvarna Sewing Machines

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Hi Can u please tell me how to calibrate my Designer 1? Have not done it for a few years and now I've forgotten. Also my touch screen is only partially responding....I'm not getting any response...


Hi Vina, Since you can't get any response to your Menu-Norm-Prog-Rep-Set-or Help on your touch screen but you can get into your stitches, It does sound like you need to re-calibrate your touch screen. Normally you would get into your Set Menu to access your touch screen calibration. But as suggested on another solution. You turn off your Des 1, Holding in the reverse button (bottom left of the eight buttons) and the pivot button (the second one from the bottom of the four buttons) at the same time and turn on your machine. This is the Service menu that pops up (try not to touch anything on this screen, it could really mess things up if you don't know what you are doing) After this screen pops up go over to the eight buttons on the far left of your machine and touch the needle up, needle down button (top right button of the eight) the Calibration Screen will pop up on your touch screen (two plus marks labeled 1 & 2) In your sewing sitting position touch the center of the #1 mark and then the #2 mark. Once you've done that the Service Screen will pop back up. Shut off your Des 1 and restart it normally. Try getting into your different menus- Menu-Norm-Prog Etc. Hopefully that fixed your Calibration issue! ** Note: If the service menu doesn't pop up when trying to hold in these 2 buttons together and turning on your Des 1 the buttons weren't held in properly and you need to turn it off and try it again. Hopefully that helped you out!! Happy Sewing!! Kathy

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1 Answer

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Did you check the power cord both at the sewing machine and at the wall plug? Push them both in firmly. Check the power cord along its whole length to make sure it is not broken. Replace it if you find any serious rips in the plastic outer casing of the cord. No need for a special Husqvarna power cord - a small appliance cord with the same plugs at either end is all that is needed.

Did you hear a "popping" noise when the machine turned off? You may have a short in the transformer in which case it needs to go to the technician.

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Try ebay or contact your local authorized Husqvarna Viking dealer. You can find a dealer closest to you at the Husqvarna Viking website - http://www.husqvarnaviking.com/us/

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I recently purchased a Husqvarna Viking Designer SE online and just unpacked it obvously from the original factory packing. The machine turns on, lights come on, motor runs and the machine even sews...but,...


Sorry. Sounds like a dead LCD screen. It will have to be replaced by an authorized Husqvarna Viking dealer. Be sure it is an authorized dealer. Check the Husqvarna Viking website for dealers close to you. Http://www.husqvarnaviking.com/us

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You can try running the latest update on the machine. I have heard of a person turning their machine off in the middle of an update and this is what it did.
You don't have to be able to see the screen to install the update, and it's free to try.

Next, if this doesn't work, go to an authorized service center.

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