Question about Ricoh IS760D Flatbed Scanner

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I am trying to hook up a Ricoh IS760D high-speed scanner to Windows 7. It shows up when I "view devices and printers" but says it needs drivers. The only drivers I can find (or have on CD) are ISIS and TWAIN. The application I need to use this for (medical practice management software) requires WIA only. Is this scanner WIA compatable? Why is it not installing?

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  • Jeffrey Brothen Jan 17, 2011

    Yes it was helpful. Now I can raise hell with the company from which we leased it who told us it was WIA compatable. The software we are using with it is not TWAIN or ISIS compatable.

    Thank you
    Jeffrey Brothen

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Hi, I am steve, lets get you some help.
Your scanner only supports TWAIN and ISIS. Whilst you can use the scanner from Windows without any problem you can only control it from an application that supports TWAIN or ISIS.
As you have already discovered your application wants to use WIA - you cannot do this automatically. You may want to check whether your application supports either a TWAIN or an ISIS interface (I would expect it to). This is a long running issue with scanner devices.
You could use the Ricoh software and any TWAIN/ISIS enabled software to import the scans then upload the captured file into the application.
Sorry it can't be simpler than that.

Posted on Jan 17, 2011

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