Question about NorStar T7316E Corded Phone

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My phone is a Nortel Networks phone T7316e I want to change my personal greeting but when i press "pers" it asks me for a greeting number. I do not know what the number is. My extension is 21 but that does not work as my "greeting number" How do i change my pers greeting? Thanks!

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Recording Company Greeting 1 Press FEATURE 9 8 3
The display shows
Log: QUIT RETRY REC

2 Enter 1 0 2 0 0 0 0

3 Press OK
The display shows
Admin MBOX AA OTHR

4 Press AA
The display shows
Auto Atdt Admin GRTG TABLE LINES

5 Press GRTG
The display shows
Greeting Admin GRTG AA

6 Press GRTG
The display shows
Greeting: RETRY OK

7 Enter Greeting number "13" (for holiday recordings

8 Press OK
The display shows
Greeting RETRY PLAY REC

9 Press REC

10 At the sound of the tone record the greeting.
Greeting: "Thank you for calling (your company name)..........."

11 Press OK to end your recording.
The display shows Accept Greeting:
RETRY PLAY OK
NOTE: To listen to the greeting press PLAY, to re-record the greeting press RETRY

12 Press OK to Accept the greeting

To program to play
1 From Step 12 press *
2 Press Table
Auto Atdt Admin GRTG TABLE LINES3 At Grtg table: enter 1
4 Grtg table: Retry OK
5 Press OK
6 Press OK again @ AA menu prompt
7 At Morning: 1 press CHNG to whichever new greeting you recorded
CHNG Morning: 1 PLAY NEXT
8 Continue by pushing next through all times
9 Afternoon:2 CHNG PLAY NEXT
10 You should note which times had which greetings to change back after holiday
11 After you change all the times Morning Afternoon Evening Non-business press Release
-------------------------------------------------
This will work for setting a new greeting as well, you can use numbers 1,2,3 etc for the greeting numbers to set them at different times of day in the table.

Posted on Feb 24, 2011

  • 7 more comments 
  • angelfly_gir Feb 24, 2011

    When I Enter 1 0 2 0 0 0 0
    it says invalid password

    Also, I already have a prime (day) and alternate (night) greeting. I really don't want to erase those i just want to record my personal one.

  • Kody Blancher Feb 24, 2011

    You probably have 120000 as your Mailbox code, set your personal greeting number as 13 and it should work I believe.

  • Kody Blancher Feb 24, 2011

    Record a greeting at a specific number, 13, etc then put that number into your personal greeting area.

  • angelfly_gir Feb 24, 2011

    Ok so I did all this and now when ppl call the main line- my personal greeting pops up.
    So i changed it back to the original.
    When ppl call they get the main line and then dial 21 to get to me, if i don't answer it goes to my pers message- that's what I want to change.
    I recorded my personal message under 13- but how do i get it to play when i don't pick up during business hours?

  • Kody Blancher Feb 24, 2011

    OH! I'm sorry haha I'm the phone admin for the whole office so I get a little confused between personal and company wide.

    For this one press Voice mail, then input your password, then press admin, then Greet, then choose then put it your number 13.

  • Kody Blancher Feb 24, 2011

    Actually I'm not sure you can choose the number when you pick the greeting, you might only be able to choose between main and alternate greetings

  • Kody Blancher Feb 24, 2011

    I get it now! You're thinking personal greeting is a personal greeting for your mailbox, nope, that is a personal greeting for a specific incoming caller ID. Your voicemail greetings are recorded on main and alternate.

  • angelfly_gir Feb 24, 2011

    Thanks for all of your help.
    I still don't understand cause it worked fine last week, we moved locations and they set up our phones and the only thing effected was my personal voicemail and now i have no idea how to set it up again.
    Prime= Thanks for calling (business name) blah blah blah if you would like to reach this person dial this
    Alternate= hi you've reached (business name) after business hours...for emergency dial 7
    Personal (so i thought)= Hi you've reached (me) at extension 21, please leave a message

    So how do I record the last one?

  • Kody Blancher Feb 25, 2011

    Prime and Alternate within your voicemail box are for your personal extension.
    The ones inside of the AA screen are for your entire office.

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