Question about Samsung RFG297AARS (285 cu ft) Bottom Freezer French Door Refrigerator

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Refrigerator is freezing everything and the freezer compartment is covered with ice. I tried changing temperatures but they go back to -12 for freezer and 36 for fridge. Any suggestions?

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Hi, There can be many reasons why your refrigerator is freezingyour food. To see what could be happening and to figure out how to possibly fixyour problem. Take a look at this tip which contains many of the causes andsolutions to fix the problems.

Refrigeratoris Too Cold and Freezing Food
heatman101

Posted on Jul 03, 2011

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Posted on Jan 02, 2017

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Whirlpool S20b American style f/f. The fridge is very cold and some foods are freezing.


Suggest lowering the refrigerator set point to a lower number such as 3. There is usually an indication of normal setting on the adjustments. Wait 24 hours and check the refrigerator compartment again. Use a thermometer to record the temperatures. The meat compartment will be normal just below freezing. If no success then read the following.

One reason that this occurs is that the unit is working near continuously to reach the freezer temperature. Another words the unit is not capable or cooling the freezer to the prescribed temperature. The result is the excess cooling eventually reaches the refrigerator section causing the refrigerator to freeze. The unit will if this is the case run nearly continuously. This situation is counter intuitive. Freezer not reaching set point, excessive cooling over cools refrigerator therefore refrigerator freezes.

The cause is either the freezer door/seal is not closing or sealing the freezer compartment or the compressor or defrost cycle is not functioning properly.

Check the freezer door seal using a strip of paper. Check to see if air is flowing from the vents in the freezer. Using a thermometer check the temperature of the freezer. Listen for and record if the compressor is running or not.

The normal freezer temperature is around '0' Fahrenheit. If no or little air is flowing from freezer air vents look for ice on the back wall. If ice is present it is likely the auto defrost cycle is not working. Attempt to defrost by hand which requires several hours with everything removed.

Check that lint and dust has not blocked the coils under the unit and that the lower fan is running. Usually warm air exits from the machine grill in the front. Remove the grill and check for air flow and debris buildup. Vacuum if necessary.

And unfortunately if the compressor runs continuously and no air blockage underneath would indicate that the cooling capacity is reduced requiring a major service or replacement.

Hope this helps?
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Oct 17, 2016 | Whirlpool Refrigerators

1 Answer

The Refrigerator's Freezer is not working but the fridge is, what is wrong?


You probably have one compressor that cools the freezer section and the refrigerator section. Usually the freezer gets cooled directly with the cooling coils. A fan blows cool air to the refrigerator section. The air flow to the refrigerator may be modulated with some time of "air door". What you have written says to me, is that the fans and air doors are working but there is enough cold for the refrigerator but not enough for the freezer.

Here is what I would do:
  1. Put a thermometer in the refrigerator and in the freezer.
  2. Be sure the coils underneath or behind the refrigerator are clean. If they are very dirty, clean them.
  3. Keep the doors shut for at least 12 hours and then read the thermometers and write down the temperatures.
  4. Freezer temperature
    1. If the freezer has started freezing again, you fixed it by cleaning the coils
    2. .If the freezer temperature is between 0 deg F and 32 deg F, consider putting the food in a cooler and packing in some dry ice to try and save it.
    3. If the freezer is warmer than 32 deg f, throw away the food.
    4. Doctors and hospitals are pretty expensive. I would throw away the food no matter what the thermometer read.
  5. Look inside the freezer at the cooling coils. See if they are ice coated or not.
    1. If the freezer is above 0 deg F, and the coils are ice covered, the defrost control is not working. Unplug the refrigerator for 12 hours and let the ice melt. (Keep the doors shut.) Then, plug in the refrigerator for 12 hours and check the temperature like in step 3.
    2. If the freezer is above 0 deg F, and the coils are NOT ice covered, the compressor is not working.
  6. Call the service technician. When she comes out show her the temperatures and tell her what you found out about the ice on the coils.
Good luck

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Ice Maker WR30X0327 Freezing Over I have an


We have extremely hard water in the East Mountains of NM. Our refrigerator Ice Makers only lasted about a year before the Calcium from the underground Calcium just killed them. I solved the problem by buying, from ebay, a small restaurant ice-maker. I Always fill it with filtered water, and it has been chugging away for years. Our water tested Harder than an Hot-tub maker had ever seen, even after going through our old, Sears, water-filter. Ergo - how hard is your water? Could that be the problem. Just a thought.

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Water dripping from freezer into refrigerator area and frozen water in freezer


The defrost cycle is melting ice that will not go down the drain tube in the rear of the freezer. This can be a clogged tube due to debris, organic growths or ice blocking flow. What doesn't end up dripping into the fridge ends up freezing in the freezer compartment. Make sure the fridge is level or tilted back slightly.

Unplug the fridge from power. Remove the contents of the freezer and remove the ice maker, back wall plate and floor plate in the freezer section. Remove ice build up on the floor and tray in the freezer by thawing and soaking up water. Flush hot water (use a turkey baster to get at it) at the opening of the drain hose that is connected to the tray to thaw any ice.. once flowing to the evapraor tray under the fridge, mix up 1/2 oz of bleach and 4 oz of water and pour down the tube to kill any bacteria.

Reassemble and restock the freezer. Monitor the temperature of the fresh food (34 deg) and freezer (0 deg) compartments. If you notice the temperatures start to climb, there may be a problem with the defrost timer, terminator, etc. and may require a pro's help.

Good luck!

Mar 12, 2010 | Whirlpool 21.0 cu. ft. Top Freezer...

1 Answer

Ice melts water drips out of icemaker & freezes in a column


If your model is doing that I would consider looking at the defrost components. Look inside back of freezer for frost building a thin layer on the rear wall. If yes then unplug and remove the rear panel in back of freezer and defrost with a hair dryer. You have and air circulation problem or a defrost problem. Sounds like it's trying to defrost but we need to have a look at the evaporator coils in the rear behind that cover. First let me know what you find and we will go from there, Thanks Sea breeze

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It is possibly your defrost element which is not working causing a build up of ice and reduced airflow through the freezer compartment. This is located behind a cover in the freezer compartment. It is best to change both the element as well as the defrost limiting thermodisc which is attached to the fins of the evaporator.

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I have a Maytag 500ltr fridge freezer model GT1727.The evaporative area behind the rear cover in the freezer compartment freezes solid also the freezer door has ice inside it which then drips water,in turn...


The problem is the ice inside it is clogging the Fridge and it is causing the temperatures to be wrong

take everything out of it unplug it and use a hairdryer to melt off every bit of ice inside and behind the back wall.

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needs a defrost heater, keeps it from freezing up. my friends did the same thing, she changed defrost heater and works fine now.

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