Office Equipment & Supplies - Page 6 - Recent Questions, Troubleshooting & Support
On an Epson WF-4630, what does error code 0x97 mean and how do I correct it?
I am on my second printer with the error. Epson explained it is a motherboard failure. The error is not caused by a PC or the software on it. Instead, this is a printer hardware failure.
After exchanging the printer, the replacement printer has now dies from the same error. The problem starts as blurry printing and progresses to the full hardware failure. Once the Hardware fails and you get the error code, there is nothing an end user can do. The motherboard needs to be replaced.
My printers were working fine up until I swapped out the factory cartridges that shipped with the printer. In both of my cases, there were no issues or symptoms until I started using the Epson XL cartridges. As soon as I installed those, the symptoms started to show. Within a couple of months after swapping in the XL cartridges, the motherboard dies.
1) Call Epson and complain, make them log the details even if it is out of warranty. This helps establish the pattern and knowledge of the issue.
2) Swap printer if under warranty. They may want a credit card to charge in case they do not receive the bad printer back. Just resend it in the box the replacement came in. Epson supplies shipping labels and covers the shipping costs.
I purchased and installed the
you must go to control panel of the windows.. then find and click add remove programs.. try to check if any of the printer component are installed.. the remove it.. here's how to install the printer.. 1st don't connect the usb cord to the pc.. then install it.. when the program was searching for the pritner then put the usb cord of the printer.. then so on.. try... ^^
HP Deskjet Ink Advantage 2010 Printer reset
Press the Power button to turn off the product.
NOTE: The product might not turn off after pressing the Power button. Continue to the next step regardless.
Disconnect the power cord from the rear of the product.
Wait 30 seconds.
Reconnect the power cord to the rear of the product.
Press the Power button to turn on the product.
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