Citizen Watches - Recent Questions, Troubleshooting & Support


Best check out the Citizen website, or vintage watch sites. :-)

Citizen Watches | Answered on Jul 17, 2019


It will be very difficult if you don't have the right tools
You would need a hand press of the right size. You would need a tool to open the case back, you would need to know how to remove the crown and stem in order to remove the dial with the movement. It would be also a good idea to have it tested for water resistance and you would need a special aparatus to do that. You may also need to replace the I ring or gasket.

Citizen Watches | Answered on Jun 28, 2019


This problem may be due to your analog hands being improperly zeroed. To find out, try this: 1. Put the watch in chronograph mode by rotating the crowon in its normal position to "chr" 2. Pull out the crown two clicks. This should cause all of the hands to point to zero. If you do this and your minute hand points to 1 o'clock, or five minutes, you will know that this is the problem. If this is the problem, you can can correct it by zeroing the hands as follows: 1. Put the watch in chronograph mode by rotating the crowon in its normal position to "chr" 2. Pull out the crown two clicks. This should cause all of the hands to point to zero, or close to it. You should also notice the letters "HR" in the lefthand digital display. This allows you to move the hour hand by rotating the crown. If the hour hand is not pointing at 12 o'clock, rotate it so that it does. 3. Push the top button once. The letters "MIN" should appear in the lefthand digital display. This allows you to move the minute hand on the large dial, and the minute and hour hands on the small UTC dial. Rotate the crown so that the minute hand points directly to 12 o'clock. 4. Push the top button again. The letters "SEC" should appear in the lefthand digital display. Rotate the crown to point the second hand directly at 12 o'clock. 5. Push the crown back into its normal position. Set the digiatl time and date in your tie zone, and your analog hands should match the digital read-out. If the zeroing of the hands is not the problem, I don't know what is wrong with the watch.

Citizen Skyhawk... | Answered on Jun 24, 2019


sorry not that I am aware of .take it to a shop that sells them.

Citizen Watches | Answered on May 26, 2019


i have a citizen eco that i had stored away for too long, the battery was completely dead so i purchased a new one and fixed myself i did take it into a couple of jewellers who wanted to charge me over £100. it wan't too difficult to do.

Citizen Watches | Answered on Mar 18, 2019


i have a clock model aqualand c500, and apearence the this problem "err" on display down. i can reset, but don't work. I'll leave in assitance.

Citizen Watches | Answered on Feb 06, 2019


I just had this problem. Put it to the chronograph, pull out the crown to the 3rd position, press the A+B buttons at the same time until everything on the display comes on.

Push the crown back in and the watch will be totally reset. Should be fine after that.

Citizen Skyhawk... | Answered on Jan 29, 2019


The battery is supposed to last forever but this is what it is.
  • Movement Type Quartz (Battery)

Citizen Watches | Answered on Dec 30, 2018

Tip

How to get a watch to work.


If your watch isn't working first try replacing the battery. Some watches like the Citizen EcoDrive are solar powered so leaving them in sunlight for two or three days will recharge it. Other watches like the 'perpetuals' and the 'automatic' styles need to be worn or placed in a specialist 'winder' to rewind the drive spring. If your are in any doubt take the watch to a Good watch specialist and they'll tell you which one yours is.

on Dec 23, 2018 | Watches

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