HP LaserJet - Recent Questions, Troubleshooting & Support - Page 5

Hi. There is a white tape under the glass. please clean it.

HP Laserjet... | Answered on Mar 29, 2019

Please check the cartridges it see if the toner is finish,clean the print head because it may be block up or you can replace it if it is damage.

HP LaserJet... | Answered on Mar 19, 2019

install printer Driver
change print port to "Virtual printer port for usb"
use usb line
down load the right firmware .rfu file
in CMD mode,type:
copy /b firmwarefilename.rfu \\pc name\printer name
it will be down
good luck!

HP LaserJet... | Answered on Mar 14, 2019

Delete the printer, then reinstall it,

HP LaserJet... | Answered on Mar 10, 2019

Go into I/O configuration menu.

HP LaserJet... | Answered on Mar 10, 2019

Follow these steps.
1. disconnect all parallel, network and usb cables and power cycle printer. If it comes to ready good.
2. After making sure that all print jobs are cleared from printer queues, reconnect the network cable or parallel cable. If printer stays are ready, good. If it errors again, likely a stale print job that you missed in a queue. Check and start over.
3. When you can get the printer to ready with the network cable attached. Go to HP.com and download and install the latest firmware on the printer.

If the printer continues to 49 you can try updating the print driver as well. If the 49 error is persistent, remove the formatter and try to perform an engine test. if the engine test works then you have either a bad formatter or bad memory on the formatter. Remove memory and restart, still error, then formatter it is.If the engine test does not work then you may have a bad dc controller.

HP LaserJet 9050... | Answered on Mar 08, 2019

If you have tried to upgrade your firmware, the new one cannot cope with the old network jetdirect firmware. You had to upgrade the Jetdirect firmware first. Now, remove the network card and see if the printer goes "Ready". If so, the problem is isolated. Now you have to find a way to update the jetdirect firmware. Probably with another printer or see if the ftp method works even with the error on the printer at this site: https://support.hp.com/bg-en/document/bpj07429

HP LaserJet... | Answered on Feb 27, 2019

hewlett_paokard error:B0601

HP LaserJet... | Answered on Feb 25, 2019

OK, here is my debugged/tested solution.

I know your error refers to a different installer MSI file (CIOUM32.msi) but the installation component in your log file (ipm12.A4B24390_80AD_4BAF_B8FD_C670FE0DB586) is identical to the one that was giving me trouble as well (i.e. points to the same service/file). So it is definitely worth a shot to try this solution out as it will only take a few minutes.

My Scenario:

OS: MS Windows XP SP3 [Version 5.1.2600]
Printer: HP LaserJet 3390 (AiO) (Firmware datecode: 20070331)
Printer Connection: Connected via Ethernet with a static IP address
HP Driver Version: v4.0 (hp_LJ3050-3052-3055-3390-3392_Full_Solution_AMWE.exe)

Ran into same error that everyone else is experiencing. (see below)

Now Launching=X:\hpzmsi01.exe -m dot4msi -l XXX -f X:\DIVins??.DAT
Error message received: The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753.
X:\HPZBDI32.msi failed with return code 1603
MSIInstall() failed with 1603
Exit code=1603

After debugging HP's installation scripts for 2 days, here is the cause & solution I identified to this specific install error. Once I got passed this error, everything installed without error and all functionality was working properly (including scanning!).


Microsoft Installer (MSI) error 1603 is simply a generic "A fatal error occurred during installation" -- see http://msdn.microsoft.com/en-us/library/aa368542(VS.85).aspx. This is basically MSI telling you that something very bad has happened during the installation. In order to get more details, you can turn on MSI debug logging by following this MS Knowledge Base article (http://support.microsoft.com/kb/223300).

The MSI error code 2753 is the code for "The File '<file name>' is not marked for installation.". This error can be triggered by many scenarios, but usually, it has to do with the actual installation script not properly checking for the existence/non-existence of an installation file and then not marking it for either installation/removal. I know this sounds confusing, and it is. If your curious about all the possible causes, just Google for "msi 2753 not marked for installation" and you'll see lots of results which you can peruse for your own enjoyment.

In order to identify what was causing these 2 errors, I enabled debugging for MSI via the aforementioned MS KB article


Certain HP services (and associated DLL files) were somehow partially/improperly installed. (Possibly, from a previous failed install?)

The Windows services (files) were:

Pml Driver HPZ12 (C:\Windows\System32\HPZipm12.dll)
Net Driver HPZ12 (C:\Windows\System32\HPZinw12.dll)

The existence of these 2 files in the System32 directory was causing this error in my situation. Somehow, the installation script was not identifying that these files were already installed (or improperly installed) and failing to properly set them to be installed again.



1) Check to make sure that the 2 Windows services above are not running (or not installed).
2) Rename/delete the 2 associated service DLL files (this will only be possible once the services are stopped)
3) Run the installation again.

If all goes well, the install should now run without any issues.

Hope this helps since many people (including myself) have spent a lot of time (and HP Support chats) trying to find a workaround for this issue.

If you find this solution helped you out, please feel free to make a small donation to my PayPal ;)

HP LaserJet 3055... | Answered on Feb 24, 2019

from your printers folder go to the tool bar and open "tools" there is an option in the drop down menu thats "use printer off line" make sure that this is not checked.i have had this problem often when the printer gets shut down and the pc stays on.
if this is not the problem uninstall and reinstall the driver. the problem is between your pc and the printer or in the software.

HP LaserJet... | Answered on Feb 23, 2019

FIRST Turn the printer on.
Watch the control panel.
When the memory starts counting, press and hold the green (Select) button. ...
Release the (Select) button.
The control panel will display SELECT LANGUAGE.
Press (Down Arrow) button until control panel displays COLD RESET.
Press (Select).

HP LaserJet 4100... | Answered on Feb 22, 2019

thisis the farmetter problem

HP LaserJet... | Answered on Feb 18, 2019

try finding a utube video on the subject there shud be vids on someone else who has done the fixing as well , anything else you need you can find it here>>www.discountbargainprices.com

HP LaserJet... | Answered on Feb 17, 2019

Download the required driver from hp.

HP LaserJet 1160... | Answered on Feb 14, 2019

Error 49 or 79 is a conflict from your computer or print driver. Turn printer off and cancel any and all jobs in printer queue.(via your computer) Unplug the USB or the network cable and power down your computer. Power up your printer, see if it comes to a ready state. If it comes to ready go to printer menu and print a report. If this prints fine, replug cable to printer, power up computer, and send another job to printer. A corrupt job or PDF is usually the culprit in this situation. Hope this helps.

HP LaserJet... | Answered on Feb 13, 2019

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