HP PhotoSmart - Recent Questions, Troubleshooting & Support


go to the HP support website and download the support assistant for your printer

HP PhotoSmart... | Answered 2 days ago


Well....I solved the problem......bought a new Canon printer!!

I tried everything...unplugging, cleaning everything that was mentioned above. I was onto HP online support several time, but they were absolutely no help at all...they basically told me that the cartridge must be damaged or ink dried up and to buy a new cartridge to see if the error persisted.....I don't think so!!!
I will never by HP again after having issues with the last two I have had. I love my new Canon printer it is EVERYTHING that HP wasnt.

HP PhotoSmart... | Answered on Jul 16, 2019


Try this......

Solution one: Reset the product
Use the instructions below to resolve the issue by restarting the product.
  1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
  2. Open the cover of the product and remove the print cartridges.
  3. Close the cover and wait for the Insert Ink Cartridges message to display.
  4. Disconnect the power cord from the back of the product and wait for one minute.
  5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
  6. Open the cover and reinsert the print cartridges.
  7. Close the cover. If prompted, print a calibration page.
  8. Reconnect the USB cable, and try to print a print job from the computer.
Solution two: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

HP Photosmart... | Answered on Jul 13, 2019


Here is a list of all HP service error codes. Hope it helps :)

HP Photosmart... | Answered on Jul 11, 2019


http://www.shopping.hp.com/supmodel/product/CC210A%2523ABA?jumpid=in_r329_search//photosmart+c4280_CC210A

please visit this page and try to solve your problem

HP Photosmart... | Answered on Jul 01, 2019


Hannah,

Look at THIS EBAY ITEM (http://cgi.ebay.com/6-FEET-USB-A-B-STANDARD-CABLE-for-PRINTER-SCANNER_W0QQitemZ320268842695QQihZ011QQcategoryZ42322QQssPageNameZWDVWQQrdZ1QQcmdZViewItem), as this is the standard USB cable you need to connect your printer to your mac pc.

Search ebay or other place for "Standard USB cable"

HP Photosmart... | Answered on Jun 21, 2019


Try to check inside the printer. the sensor maybe blocked by small paper thats why paper jam error appear.

HP Photosmart... | Answered on Jun 17, 2019


Some web pages are made up of two or more frames. If you use the Print button on the toolbar, only the active frame will be printed. To print the web page at it appears on the screen or to print only one frame use the Print dialog window to select what you want to print:

1.To print the web page including all the frames, in your web browser, click the File menu and select Print. In the Print Frames section, select the radio button next to As laid out on screen and click OK.
2. To print one frame, left click once on the frame you wish to print to select it. in the Print Frames section, select Only the selected frame and click OK.

Alternate method: Right click on the frame you want to print, choose Open Frame In New Window, then just print it out from the new window that opens as you would a non-frame web page.
Note: In Windows Internet Explorer version 5 or above, framed Web pages are printed with each frame coming out on a separate page by default.

HP Photosmart... | Answered on Jun 04, 2019


You are in luck. I am here to save the day. Have you tried new ink cartridges?

HP PhotoSmart... | Answered on May 31, 2019


Contact HP for Care at 1-800-585-2494

HP Photosmart... | Answered on May 16, 2019


The printer takes a tri-color cartridge and a black cartridge. So anytime there is an issue with color, replace the tri-color cartridge. As far as using compatible inks, you will not be able to use HP's software for ink levels with compatible inks. This feature will work only with HP ink cartridges.

HP PhotoSmart... | Answered on May 06, 2019


h41140.www4.hp.com/mac_connect/.../Mac_OS_launch_special.pdf
h20000.www2.hp.com/bizsupport/.../Document.jsp?objectID... -
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=72897&lang=en&cc=us&prodTypeId=18972&prodSeriesId=72895&taskId=135

These above website will give you all the advice you need on this issue.

HP PhotoSmart... | Answered on May 04, 2019


No, there is no reset button.
disconnect the pirnter from the computer and the power cord. press and hold the power button for 30sec. connect the power cord, and connect it back to the computer.

HP Photosmart... | Answered on Apr 29, 2019


I like how people give answers that they copied and pasted from a generic prompt system that by the way are completely useless 90% of the time. Anyways if your hp b8550 printer or similar model is giving general error code and everything else works , power start up usb connection, ect. Heres the problem and how to fix it for about $3.00. On the right side of the printer there is a panel held on by clips, pull it off. You will see a small black gearbox. Pull on it lightly, if it feels loose just pull it off and out of the printer because the center gear is cracked. Its very common for this gear to break and its only held onto the rod by compression. Anyways remove the metal clip to expose the gears, there will be three, examine the middle one, if it is indeed cracked, you will need to get a replacement online, it is a hp 15t gear. Once you replaced gear, with power off, move carriage all the way to the right and hold there while pushing gear box back onto rod. Good as new. $3.00 and about 10 min of labor. A child could do it but all these so called experts want to charge an arm and a leg and probably not even fix it.
4_22_2019_1_34_53_am.jpeg

HP Photosmart... | Answered on Apr 22, 2019


Just got off the phone to HP and the issue is resolved *phew*. This was what I was told to do for my C5180. First they told me to do a power drain. This is done by pulling out the power cable and then holding the on/off button for a minute, then putting the power cable back in (this didn't work).
Then we did a master reset. Unplug the printer, then pressing the help and ok buttons simultaneously plug it back in. This sorted it. :)
Have to say it looked like this whole process used up shed loads of ink, so by the time I had finished I needed to replace 3 cartridges!
HP were pretty good and were very willing to send out a new printer if the reset didn't work (as the printer is still in warrenty). Hope you get yours sorted too. Rebecca

HP Photosmart... | Answered on Apr 20, 2019


The message is not an error message and does not indicate an issue with the product. The message is designed to be an invitation to print photos from a memory card. Follow these steps to insert a memory card into the product. For more information please check the link bellow: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01436439&cc=us&lc=en&dlc=en&product=3194498 Good Luck

HP Photosmart... | Answered on Apr 20, 2019


The 3310 parts are not distributed anymore.

This is one of biggest sellers, and does not have any part listed for 3310:HP Photosmart Printer Parts.

The only option is grabbing spares from Ebay, like this one below:

eBay.com.sg: HP Photosmart Printer 3310 REPAIR PARTS

HP Photosmart... | Answered on Mar 29, 2019

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